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Stuck on loading screens Update, Graphical Glitches

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4 years ago
Aug 6, 2020, 6:51:11 PM

I just got in for the second round of the opendev and was trying to play the two scenarios I have access to but the game keeps freezing up on the loading screens. Specifically, it seems to load just fine for close to the first half of the bar before the loading bar freezes, then nothing happens for 20-30 seconds, then the music changes and I can "interact" with the actual game (I can pause and press some ui buttons it sounds like) but I can still only see the frozen loading screen. At first I thought it might be a graphical issue since my computer is about 6 years old at this point, but changing the various graphic settings in the main menu did nothing to change the issue. This loading screen issue is occuring for both scenario 1 and 2, though it is worth mentioning that opendev ended up just crashing on the loading screen stall for the second scenario when I tried loading that one. While any help with this would be appreciated, I do also plan on logging onto steam on my brother's computer later this weekend and seeing if it works on there for me. Thank you for your time and and work on the game, and for any insight you may be able to provide.

Updated 4 years ago.
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4 years ago
Aug 6, 2020, 7:14:45 PM

After looking through other posts, I tried verifying the files to see if it made a difference and I was able to load into the game this time. However, once in I was presented with the screenshot below and the game was running nearly unplayably slow. After about a minute of trying to navigate the camera to get another photo, the game then crashed. It seems like my computer might just not be up to the task of running the game, but again, if there is some kind of fix, that would be awesome. This was running on the lowest graphics settings already.

I'm working with this processor and graphics card, I think everything else meets minimum requirements, but I don't know enough about processors and graphics cards to tell if these are good enough.


Processor
Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz


 


Video Card
Intel(R) HD Graphics 5500



Updated 4 years ago.
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4 years ago
Aug 6, 2020, 9:05:07 PM

HI!

To help us to investigate this issue, please could you provide us with the following files?
- C:\Users\username\AppData\LocalLow\AMPLITUDE Studios\Humankind\Player.log
- C:\Users\username\Documents\Humankind\Temporary Files\Diagnostics*.*
- DxDiag report

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4 years ago
Aug 6, 2020, 10:39:18 PM

DxDiag.txt

The diagnostic below should be the one where I briefly got past the loading screen, but I have a handful of other diagnostics I could provide for comparison if that helps. Last two pages seem to be all the same error message.

Diagnostics (2020'08'06 @1431'24''126''').html

Diagnostics (2020'08'06 @1431'24''126''')p2.html

Diagnostics (2020'08'06 @1431'24''126''')p3.html

 I've tried looking for the player log file in my documents, user files, and steam files but I couldn't find them anywhere so this is all I can provide you with for now. It does look like I just don't meet the minimum requirements though... time for a new computer I suppose.

Updated 4 years ago.
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4 years ago
Aug 7, 2020, 10:22:26 AM

Thanks for the files.

The player.log is located there:
C:\Users\username\AppData\LocalLow\AMPLITUDE Studios\Humankind\Player.log

AppData folder can be hidden, due to your Windows settings.

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4 years ago
Aug 7, 2020, 6:47:53 PM


Player.rar

The log file is being difficult and giving an error message on uploading even after making a seperate copy or saving it as a txt file so this was the only way I could get it to upload. Hopefully that still works for you.

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4 years ago
Aug 10, 2020, 3:13:49 PM

Hello Lochmaster, were you able to resolve this issue? I can only hope I'll be able to run Humankind on my somewhat old laptop (I7- 4702Q with four cores and 2,2 Ghz) on anything but the lowest setting ^_^'

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4 years ago
Aug 11, 2020, 7:32:20 PM

Nah man, no luck. Its new computer time for me. 

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