Experiencing Game Crash - Humankind

Experiencing Game Crash

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Asce_099

Sentient

Strategy Games are the best

Asce_099

Sentient

4 years ago

Jun 14, 2021, 6:02:31 AM

So i followed the steps that i found on the one of the threads here and got the game downloaded. Although once everything is done and hit play my screen goes black for a second and than i return to my home screen. Cant get the game to start. I think my Laptop qualifies the system requirements. Which i will mention below. Did anyone else faced this issue?

System Specs-

Processor- i5- 10300H

Graphics - Nvidia GTX 1650

Ram- 8GB DDR6

OS - Windows 10 OS 64 bits

Direct X 12

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whartanto

Newcomer

whartanto

Newcomer

4 years ago

Jun 14, 2021, 6:33:12 AM

Mine works, just very slow. If you're on steam, have you tried the option to repair installation?

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DuncanIdahoMonk

Newcomer

DuncanIdahoMonk

Newcomer

4 years ago

Jun 14, 2021, 6:40:06 AM

Mine is also crashing at startup with the exact same behavior. Steam begins launching the game, it appears in the taskbar for a split second and the screen goes dark for a split second, then everything disappears. No error, nothing.

I tried verifying the integrity of the game cache. All other games launch as normal.

AMD 5800x
Asus Strix B550-F
RTX 2080 FE

32GB DDR4
Latest Windows 10 build
Latest Steam

Updated 4 years ago.

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Neclen

Pro Junior

Neclen

Pro Junior

4 years ago

Jun 14, 2021, 6:46:12 AM

yeah,I got same problem too.

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DEVSaikana

Confirmed Broken

[Insert bird puns here]

DEVSaikana

Confirmed Broken

4 years ago

Jun 14, 2021, 7:59:59 AM

Hello! Can you try going to Documents > Humankind and deleting the users folder? If this doesn't help, could you grab a diagnostics log from Documents > Humankind > Temporary Files and grab a diagnostics log? A new one should be generated every time you launch the game. That would help us investigate further.

Thank you!

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Asce_099

Sentient

Strategy Games are the best

Asce_099

Sentient

4 years ago

Jun 14, 2021, 8:07:06 AM

thanks for ur fast reply i thought it will take some time before u guys noticed this thread. I couldnt find any users folder i am providing u with the diagnostics report. Diagnostics (2021'06'14 @1110'00''659''').html

Updated 4 years ago.

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GregoryT

Enthusiast Apprentice

Nothing come free, a price tag come after....

GregoryT

Enthusiast Apprentice

4 years ago

Jun 14, 2021, 8:13:34 AM

Mine has no problem in playing the game so far...

Updated 4 years ago.

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Asce_099

Sentient

Strategy Games are the best

Asce_099

Sentient

4 years ago

Jun 14, 2021, 8:14:54 AM

LOL gregory u dont need to tease us like that we are also waiting to play, hope this gets resolved soon

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GregoryT

Enthusiast Apprentice

Nothing come free, a price tag come after....

GregoryT

Enthusiast Apprentice

4 years ago

Jun 14, 2021, 8:27:00 AM

@Asce_099 I didn't tease, after I heard lots of people got a problem, I try to see whether I am facing the same problem or not...

Hope the issue resolve soon and everyone can play ASAP...

Cheers guys!!

Updated 4 years ago.

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FreezinPenguin

Inspired Officer

Who are you, that do not know your history?

FreezinPenguin

Inspired Officer

4 years ago

Jun 14, 2021, 8:30:47 AM

Saikana wrote:
Hello! Can you try going to Documents > Humankind and deleting the users folder? If this doesn't help, could you grab a diagnostics log from Documents > Humankind > Temporary Files and grab a diagnostics log? A new one should be generated every time you launch the game. That would help us investigate further.

Thank you!

I have also been having the same problem, but without any diagnostic report. The humannkind/temporary files only the victor opendev files, there were none that was created this month.
I have deleted the documents/humankind, but the game still has the same problem. It opens then crashes instantly. Only the readme.txt exists in the humankind/temporary files folder
Processor Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
Graphics: NVIDIA GeForce RTX 2060, latest version
Ram: 16 GB
OS - Windows 10 OS 64 bits
Direct X12
Running on ROG Strix G731GV_G731GV Laptop

Thank you for getting back to us!

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grifenpierre

Lumeris

grifenpierre

Lumeris

4 years ago

Jun 14, 2021, 8:40:25 AM

I had this problem for each open dev, the solution was to tell windows defender to allow humankind to write files.

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DEVSaikana

Confirmed Broken

[Insert bird puns here]

DEVSaikana

Confirmed Broken

4 years ago

Jun 14, 2021, 8:50:26 AM

An update was just rolled out on steam and should ask you to install c++ 2013 redistribuables. This will hopefully help! Please let us know if it is still a problem.

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Asce_099

Sentient

Strategy Games are the best

Asce_099

Sentient

4 years ago

Jun 14, 2021, 8:53:22 AM

Saikana wrote:
An update was just rolled out on steam and should ask you to install c++ 2013 redistribuables. This will hopefully help! Please let us know if it is still a problem.

Yes thanks for this, the game works fine now

Updated 4 years ago.

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DukeV

Junior Lifter

DukeV

Junior Lifter

4 years ago

Jun 14, 2021, 8:56:22 AM

All good now. Thaks

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