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Quits unexpectedly on brand new iMac (late 2015)

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9 years ago
Aug 25, 2016, 11:52:42 AM

Hi there,


my first post, so bear with me...


I bought a brand new iMac a few days ago and soon after that the game "Endless legend" with the "Guardians" extension.

Every now and then (7h play time, crashed already 3 times) the game ends unexpectedly. Luckily, the last time it crashed, it was when I just finished playing a game, i.e. exiting the score screen. But it has also crashed midgame once or twice. Usually, there are running some other apps like iTunes, a browser or so, but essentially nothing that should have caused the crashes.


System specs:


iMac (Retina 5K, 27-inch, Late 2015)

4 GHz Intel Core i7

8 GB 1867 MHz DDR3

AMD Radeon R9 M390 2048 MB


I made a dropbox ZIP-file called "crash_files_goedda76.zip"

https://www.dropbox.com/s/5mcg1za6h66mzzu/crash_files_goedda76.zip?dl=0

including:


- the system crash report that could be sent to Apple

- Player.log

- last save file

- and a copy of the Temporary Files


I did not include the registry.xml. Which I could send by email, but will not add to the public dropbox file.


Hope it helps and looking forward to hearing soon

Goedda76

Updated 9 years ago.
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9 years ago
Sep 6, 2016, 9:04:14 AM

Hey there


Thanks for all these information.

Unfortunately, we are aware that our current Mac version is not as stable as we would like it to be... That's why we are currently working on a new version.

Your logs will help us to understand the issues encountered with the public version, and we will try to fix them for the next update.


I'm really sorry for not being able to give you an answer right now, but be sure we are working on it.


Cheers~!

Mel

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