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Can't get a game to start

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6 years ago
Jan 27, 2019, 2:11:30 PM

as title says, when I try to start the game I get stuck in the loading screen. it makes me sad.

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6 years ago
Jan 31, 2019, 2:54:28 PM

Could you provide some additional info? Does it get stuck before you get to the main menu, or after you have set up a game and it is trying to load into the match?

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6 years ago
Jan 31, 2019, 5:03:23 PM

I set up a game and try to start it, the game freezes with "connecting to server/launching game".


I've tried changing up the settings I use to start a game and that doesn't work at all. Oh also, when I then go back to try again, the settings are what I was changing them from.

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6 years ago
Feb 1, 2019, 9:01:00 AM

I think at that point, the game should have already started creating a diagnostics file. Can you see if you have any files in "Documents/Endless Legend/temporary files" called "Diagnostics (timestamp).html" and share them?

Could you also try whitelisting the game in your antivirus? Sometimes antivirus programs deny EL access to its own files, which causes some problems when starting the game.

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6 years ago
Feb 2, 2019, 12:11:25 AM

I'll go whitelist the game now assuming it hasn't already been, Avast is normally pretty good about whitelisting games but I'll check anyway.

Found four such diagnostics so here they are

Diagnostics (2019'01'30 @0437'20'').html

Diagnostics (2019'01'30 @0708'34'').html

Diagnostics (2019'01'30 @1245'24'').html

Diagnostics (2019'01'31 @1131'58'').html

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6 years ago
Feb 2, 2019, 12:29:59 AM

...ok, I've just spent half an hour trying to figure out why Avast's AV part isn't working... like, at all.

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6 years ago
Feb 6, 2019, 11:41:01 PM

ok so, Avast is being weird and Windows Firewall seems ot have taken over, EL is def whitelisted.

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6 years ago
Feb 17, 2019, 10:38:45 PM

...aaaaand it's working again...

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