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Game crashes at logo screen on Surface Pro 7

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AresHorn

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OpenDev ParticipantEndless Dungeon OpenDev participant Endless SummerEndless Space 2 ••Endless Dungeon InsiderHUMANKINDInsider Program EL2Endless Legend ••Endless Space 2 •CollectorProducerProfilerShapeshifterDungeon of the EndlessEndless Legend •Endless SpaceOld-TimerSurvivor
5 years ago
Nov 30, 2019, 11:39:06 PM

Forgot to mention that I've tried the fixes that are recommended elsewhere in this forum aleady

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gatesvp

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5 years ago
Dec 19, 2019, 6:06:16 AM

I'm having the same problem with my newly purchased Surface Pro 7. My other desktop box has no problems, the Surface Pro 5 has no problems, just the Surface Pro 7.

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phinalhour

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5 years ago
Jan 12, 2020, 6:36:09 AM

I am right there with you.  The game ran smoothly on my Surface Pro 5.  Now it crashes with 10% loaded on the loading screen. Works great on my laptop/desktops as well.  Just crashes with Surface Pro 7.

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yuan1231990

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5 years ago
Jan 19, 2020, 7:30:20 PM

Exact same crashing issue here with my newly purchased Surface Laptop 3. It has been 2 months and still no developer answering this thread?

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mrcroxx

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5 years ago
Feb 3, 2020, 11:13:21 AM

EDIT: I posted this here regardless I crash on Endless SPACE 2. It seems that Endless XXX has a problem with Microsoft Surface Pro 7. Please feel free to move post if you think it's dead wrong here.


Original Post:


Same here. Tried a lot of fixes but nothing seems to work. Endless Space 2 crashes while in loading screen (about 10% loaded) back to Desktop.


Log: output_log.txt

Diagnostics: Diagnostics - 2020'02'03 @1614'20''.html


Surface-Modell: Surface Pro 7 Model 1866 i5

  • SAM: 14.48.139.0
  • UEFI: 8.100.140.0
  • Touch driver: 3.315.139.0
  • Wi-Fi driver: 21.40.1.3
  • Win 10 Home (64bit, build 1909)
  • 8 GB Ram
  • CPU: Intel Core i5-1035G4
  • VGA: Intel Iris Plus Graphics 940
  • Chipset: Intel 495 (Ice Lake-U PCH-LP Premium)
  • HDD: NVMe 4x8.0GT/s 128GB
Updated 5 years ago.
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dark22

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Old-TimerEndless Space 2 •ProducerEndless Space 2 FounderE.N.F.E.R.Love ThyselfEndless SummerProfilerAmplifiedDungeon of the Endless FounderEndless Legend FounderOpenDev ParticipantEndless Space 2 ••SurvivorEndless Legend ••HUMANKIND FounderHUMANKINDCollectorInsider Program EL2Amplified 25Humankind Treasure HuntShapeshifterEndless Dungeon InsiderClosed Beta participantPLAY2GETHERDungeon of the EndlessEndless Dungeon OpenDev participant Endless Legend •Endless Space
5 years ago
Feb 7, 2020, 8:18:50 PM

Have a look here, as Endless Legend/Endless Space 2 are not the only programs affected by this on Ice Lake cpus.  The fix below worked for me (on Surface Laptop 3). Until Amplitude patches the 2 games, this will have to do it.

https://steamcommunity.com/app/392110/discussions/0/1291816880495206994/?ctp=55#c2673382644942825185 (post 824)

https://www.reddit.com/r/razer/comments/dyvihl/rbs_1650_and_fallen_order/f8brx60/?context=3 

and

https://software.intel.com/en-us/articles/openssl-sha-crash-bug-requires-application-update


Updated 5 years ago.
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