Logo Platform
logo amplifiers simplified

New System - Unable to Launch Endless Legend

Copied to clipboard!
4 years ago
Mar 13, 2021, 5:34:34 AM

ISSUE

Game fails to launch to opening menu. It shows the company splash screens then quietly closes.


SPECS

  1. Win10 Home 64-bit (20H2)
  2. tried on both internal 1920x1080 display and external 1600x1200 display
  3. 16GB RAM
  4. RTX 3060 (laptop Max-Q variant)
  5. Core i7-11370H with Intel Iris Xe graphics built-in

VERSION

I can't actually get to the main menu to see there. If it helps, in Steam library properties it shows App ID 289130, Build ID 4376411. The installed version should be recent, as this was a new install on a new laptop yesterday.

If it matters, I also have Steam Cloud enabled and have played this on my prior computer, so I expect there will be files to download. I don't see any of them yet under my Documents directory.


FILES

Issue is not save game related, so nothing to share there.  I've collected output log, diagnostics, and registry files in this archive:

endless_legend_fail_to_start_20210312.7z

There was no registry.xml file in the Documents directory. The one included in archive was from the Steam install directory, so it may not be relevant.


Things I have tried so far:

  1. Installed most recent Nvidia drivers (461.72)
  2. Reinstalled .NET framework
  3. Tried running in adminstrator mode
  4. Tried running in Win7 compatability mode
  5. Set global and per-app preferences to use NVidia in Nvidia Control Panel
  6. Changed Documents directory to not be read-only (it was originally)
  7. Uninstalled and reinstalled the game from Steam

This is a new computer and the issue I suspect the issue is a driver or first-time configuration issue.


0Send private message
4 years ago
Mar 13, 2021, 9:57:20 PM

Sounds as if you make use of additional antivirus software like Avira, Avast, BitDefender, etc.

Make an exception for Endless Legend within this antivirus software for Endless Legends folder(s) to run the game successfully.

Updated 4 years ago.
0Send private message
4 years ago
Mar 14, 2021, 4:50:27 AM

After reading around a bit on the Steam discussion forum for Endless Legend, there were other people very recently having issues with newer laptops and they recommended enabling the "32-bit content for 64-bit users" version under the Steam Beta options.  Turned on that beta build, let it re-download, and I'm good to go.


I had seen some comments on this forum about a 32-bit version, but didn't know what it was or where to find it before.

EDIT: Looking back, it's right there on the pinned post of things to try first. I'm not sure how I missed that.
Updated 4 years ago.
0Send private message
?

Click here to login

Reply
Comment

Characters : 0
No results
0Send private message