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First Move Causing Computer Crash

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7 years ago
Jul 31, 2017, 12:53:26 PM

Windows OS, MSI Dominator, NVIDIA GTX 1070, Intel i7-6700HQ, attempted running the game on various quality setting and varying to the 32-bit version.  If you need more information please let me know.  The menu screen and game set up goes fine but when I get into the game and attempt to move a unit my computer restarts; dark screen, msi symbol, sign back in, the whole deal.  I have uninstalled and reinstalled Steam and Endless Legend multiple times onto both the C: drive and D: drive to no avail.  It runs fine on another computer with lower specs so I have to believe there is an issue with how/where it is saving however the game files on both computers appear the same.  I have tried verifying the integrity of the files and restarting but the system says there are no issues and when I go to play the same issue occurs.  I am trying to get help from Steam as well.  If you have any ideas I would be grateful to hear them.  Thank you in advance for your help.

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7 years ago
Jul 31, 2017, 4:44:22 PM

It saves at the start of turns, so if it's crashing AFTER you move something or end the turn then the saves aren't the problem. Try running it in a different compatability mode? What OS is your other comp?

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7 years ago
Jul 31, 2017, 6:23:56 PM

Windows as well.  And to clarify the unit never actually moves I either click a space or am looking for a spot to put it and then I get a static, rapidly flashing screen and my computer restarts.

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7 years ago
Aug 2, 2017, 8:41:33 AM

Did you already try the common troubleshooting steps?

https://www.games2gether.com/endless-legend/forums/13-tech-support/threads/5394-read-first-common-issues-guides-and-solutions?page=1


Also, please try providing some log files:

https://www.games2gether.com/endless-legend/forums/13-tech-support/threads/5393-reporting-an-issue?page=1

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7 years ago
Aug 4, 2017, 5:27:35 PM

Alright I'll try looking through those links and get back here, thank you.  And plenty of the research I've done suggests it could be a graphics card issue but would that not affect other games as well?  I've now checked more games and the only ones not working are this game Total War: Rome 2.  I'd assume Xcom 2 at least would be more taxing than these and it works fine.  If you still think that's the issue litolic is there a way for me to check that?  Thank again guys, I'll check back

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7 years ago
Aug 5, 2017, 1:42:19 AM

So guys I think I figured out the problem, the game crashes every time I right click, every game works just fine until I right click.  I am currently doing my own research but if anyone knows the solution to this issue please let me know.  So all I found was that an antivirus called Avast was causing this same issue for people at one point but I do not have this, I use Charter Security.  Any help would be appreciated, thanks.

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7 years ago
Aug 5, 2017, 2:20:14 AM

Figured it out guys, I guess a background program running incorrectly.  I used CCleaner to prevent a couple programs from running on start and everything is awesome now.  Thanks for the help guys!

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7 years ago
Aug 5, 2017, 9:01:44 AM

Many thanks for posting the solution you found!

This will help us recommend this in the future.

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