And is it different in the Mac forums vs. the 'regular' forums?

12 hours

What do you mean Hedrik? What kind of post, and what kind of acknowledgement?

12 hours is not bad at all! ;-)



Bug reports specifically... and any kind of acknowledgement that includes either a statement of purpose (will be brought to the attention of Amplitude coders or product managers, is not a bug and will be ignored, something else...) or a request for more information. :-)



Oh, and I have two posted six days ago that have not yet been acknowledged - thus my query.

Hedrik wrote:
Oh, and I have two posted six days ago that have not yet been acknowledged - thus my query.

Some of the reports are indeed not acknowledged, but as far as bugs are concerned, they are absolutely worth reporting ( http://forums.amplitude-studios.com/announcement.php?f=40 ), and they are listed and in most cases taken care of by the devs asap.

That link did not paste in correctly...

Sorry, corrected. It's just the "How to help us to fix a bug?" link .

Ah, yes. I've followed that to the letter - I was just hoping that there would be at least acknowledgement of the filed bug - and was hoping that there would be some knowledge of how long that might take. I was not expecting an all-volunteer effort when it came to bug reports. Anyway, thanks SpaceVC. Maybe you could send a note along to whoever has volunteered for the Mac forum? Or is that you?

Seems random the ones they reply to... ive had a few that have been here weeks (and i bump them every sunday)

Hedrik wrote:
I was just hoping that there would be at least acknowledgement of the filed bug

That would be good, devs know that, and they acknowledge some, but it's actually quite time consuming. As Caotico09 said, it seems random (and I think it is lol). They are only two community managers (Steph'nie and Saylawl) who are interacting with the community full time, and as far as the devs are concerned, some like to make comments on the forum more than others.

Hedrik wrote:
was hoping that there would be some knowledge of how long that might take.

What I know is that each bug (they may be multiple reports of the same bug) is entered in a bug database, numbered, ranked by type of issue, described in plain english, given a priority level, and a status evolving when it's resolved. I suppose (but I don't know the actual process) they treat the list "Important - easy to solve" first, "not so important - tough" last, as it's done in every business. It would probably be difficult to give an estimated time of solving.

Hedrik wrote:
I was not expecting an all-volunteer effort when it came to bug reports.

No, the moderators don't have a role here. Gamers report the bug as you did, it goes to the tech support part of the forum, it's going to be picked up eventually for solving. I think the process is actually quite efficient.

Hedrik wrote:
Mac

The devs are originally developing for PC. Again, I'm no expert here, but I think the Mac part is mostly outsourced to Mac specialists, which probably makes the bug solving process a bit more cumbersome. But that's just an educated guess.

{grin} I meant how long it might take to have an acknowledgement posted...



Even just a "received" would help. ;-)



And as for "Mac" bugs - no way (generally) for the user to know if it is Mac-specific (I suspect that the ones I've posted are not) so it would go in the Mac sub-forum if they are running on a Mac, no? :-) Anyway - another good reason to post a 'received!' :-O



Thanks again!

SpaceVC wrote:
The devs are originally developing for PC. Again, I'm no expert here, but I think the Mac part is mostly outsourced to Mac specialists, which probably makes the bug solving process a bit more cumbersome. But that's just an educated guess.

Damn, I hope not. That'd be vastly disappointing.