no game menu (cannot save etc) - Mac

Wehomir

Newcomer

10 years ago

Jan 8, 2015, 5:33:17 PM

No single reaction of the developers about these issues. Poor service.

thundersteele

Newcomer

thundersteele

Newcomer

10 years ago

Nov 29, 2014, 1:21:34 PM

I'm also affected by this bug. Through trial and error, I come to believe that this is a problem with the ATI graphics drivers

System:

Macbook Pro 15'' late 2011

2.2 GHz Core i7

Intel HD 3000 integrated graphics

AMD Radeon 6750M 512 MB

OSX 10.10 Yosemite

Usually when I start a game the AMD graphics is switched on. Then when I try to access the game menu from a running game, I experience the bug, i.e. instead of the game menu with Save & Load etc I see clouds.

I can manually force my Mac to only use the HD 3000 integrated graphics (using the program gfxcardstatus). If I do that before starting the game, then I do not have the bug, I get the proper menu. Unfortunately the game is unplayable with the HD3000 graphics.

I hope this helps with reproducing the bug. Most people who are reporting here have an AMD GPU as well.

DPSanders

Newcomer

DPSanders

Newcomer

10 years ago

Dec 8, 2014, 11:38:44 PM

Yep. That's the problem I was seeing when I was sort of able to get the game to come up on an external monitor. Looks like the windowed size is failing to account for the Mac's navigation bar and is assuming it has the entire screen surface.

Floflo

Newcomer

Floflo

Newcomer

11 900g2g pts

10 years ago

Dec 9, 2014, 9:43:17 AM

Are all Mac with AMD GC affected ? I guess this is a good lead to solve the issue.

DEVSteph'nie

in Disguise

Blah blah blah.

DEVSteph'nie

in Disguise

43 600g2g pts

10 years ago

Dec 9, 2014, 11:44:22 AM

Thanks for the reports and latest information. We'll look into the AMD issue.

averge

Newcomer

averge

Newcomer

10 years ago

Dec 22, 2014, 8:56:58 PM

I have this issue too. Also, the "Archives" don't work. I absolutely love the game, though, and I can't wait for these issues to be updated. I want all my friends to get it so we can play together.

Memory 4 GB 1333 MHz DDR3

Graphics AMD Radeon HD 6770M 512 MB

Processor 2.7 GHz Intel Core i5

Software OS X 10.9.5 (13F34)

VIPPropbuddha

Newcomer

http://ladderduel.com/league/elmultiplayer/

VIPPropbuddha

Newcomer

28 300g2g pts

10 years ago

Dec 22, 2014, 8:57:45 PM

Did you hit F10 by any chance?

ggtgp

Newcomer

ggtgp

Newcomer

10 years ago

Dec 24, 2014, 10:20:54 PM

I have the same issue of a escape screen that covered by the background texture, with tool help popups showing where the menus are so I can blind click.

It works for the first quarter second that the menu is up, you are doing a transparency blend to fade the screen in, then it become invisible, instead of opaque.

The transparency value may be wrapping around and going negative on some cards.

Mac Pro (Mid 2010)

3.2GHz quad core Xeon

48 gigs of RAM

ATI Radeon HD 5770 with 1024 MB

Screen resolution 2560 x 1600

Wehomir

Newcomer

Wehomir

Newcomer

10 years ago

Dec 25, 2014, 8:54:59 PM

Its a bug in the ATI support. All Macs running ATI graphics can´t play EL

Onzee_Air

Newcomer

You shall not pass!

Onzee_Air

Newcomer

33 000g2g pts

10 years ago

Dec 26, 2014, 5:20:09 PM

Same Here. iMac mid-2010 running 10.10.1 ; ATI HD 4670 . Please fix.

Swissian

Newcomer

Swissian

Newcomer

10 years ago

Jan 5, 2015, 1:32:19 AM

This is also happening to me. iMac 27" with 10.8.5 with a AMD Radeon HD 6970M 1024MB video card. I just got the game and was very excited to play it but without being able to save, it isn't very playable. Could you add some Save and Load hotkeys to the next patch for a workaround? With the Steam sale I bet a lot of Mac users bought the game and are having similar issues.

Cowboy

Newcomer

Cowboy

Newcomer

6 000g2g pts

10 years ago

Jan 7, 2015, 4:08:30 AM

I've also had this happen when switching resolutions. I can't reproduce it.

SicSicSic

Newcomer

SicSicSic

Newcomer

10 years ago

Nov 27, 2014, 8:54:12 PM

Still not fixed in 1.0.21

. Any ETA for the bug fix ?

Saylawl

Survivor

Saylawl

Survivor

17 100g2g pts

10 years ago

Jan 9, 2015, 4:56:54 PM

Hello there, here is a message of AmpliMath:

AmpliMath wrote:
Hi all,

I am deeply sorry about the inconvenience. I have contacted AMD again to learn their progress. I think it is difficult for them because the crash is random and it takes some time to reproduce. As the game works perfectly in other configurations, I can only assume that it is an issue between Unity 64 bits and AMD drivers.

There is a new version of Unity coming up in the next weeks/months, version 5.0, and its editor runs natively in 64 bits, as opposed to 4.X where the editor is 32 bits and we make a special build in 64 bits. My hope is that when people equipped with AMD starts migrating on Unity 5 and have the editor crash every now and then, the problem will become more serious for Unity and AMD

Anyway I will update you when I have more news.

Cheers,

Source.

undeaddaddy

Newcomer

undeaddaddy

Newcomer

10 years ago

Jan 11, 2015, 11:21:49 PM

I have the exact same issue.

metamynodon

Newcomer

metamynodon

Newcomer

10 years ago

Jan 31, 2015, 6:03:01 AM

I am having the same problem... Has there been any updates for this issue? Pretty frustrating stuff, esp because you can't see the 'assemblage of wisdom'.

Wehomir

Newcomer

Wehomir

Newcomer

10 years ago

Feb 1, 2015, 5:49:04 PM

I feel cheated by Amplitude meanwhile.

Spend my money weeks ago for this game and still can´t play it. And they still keep on selling the game without any warnings for Mac users with ATI cards!

undeaddaddy

Newcomer

undeaddaddy

Newcomer

10 years ago

Feb 8, 2015, 1:50:22 PM

I've sent several messages to Amplitude, they haven't even bother to respond saying they are working on the issue. Poor customer service. Isn't there a manager that monitors their communication from customers?

Wehomir

Newcomer

Wehomir

Newcomer

10 years ago

Feb 11, 2015, 7:15:10 PM

Forget it! I think they don´t care about Mac users. And now I don´t care about Amplitude. I never will buy a game from this "studio" again.

merlyn_davis

Newcomer

merlyn_davis

Newcomer

10 years ago

Feb 18, 2015, 2:36:06 AM

I've got the same issue...shame, really, because I loved ES, and was looking forward to EL...so far, it's playable, just the menu screen is this wavy mess...

Tadaas

Ten

Tadaas

Ten

10 years ago

Feb 24, 2015, 5:00:43 AM

Here is another 27" iMac mid 2011 with an AMD 6970M graphics card with the problem... the game is unplayable because you cannot save the game. Steam needs to take away the Mac icon until they get this fixed.

merlyn_davis

Newcomer

merlyn_davis

Newcomer

10 years ago

Feb 24, 2015, 7:25:26 PM

I'm seeing this on an AMD Radeon card : Chipset Model: ATI Radeon HD 5770

(Yes, an older MacPro)

Tadaas

Ten

Tadaas

Ten

10 years ago

Feb 25, 2015, 2:24:09 AM

One update, I have windows 7 installed under Boot camp on my iMac. I installed the game under windows and there is no menu issue as under Mac OS.

Floflo

Newcomer

Floflo

Newcomer

11 900g2g pts

10 years ago

Mar 20, 2015, 1:22:41 PM

Looks like it has been corrected with the new update, thanks!

Demetan

Newcomer

Demetan

Newcomer

22 400g2g pts

10 years ago

Sep 26, 2014, 9:51:36 PM

Same here also. No menu since the first mac release (0.7.4). Desktop iMac 27" OS/X 10.9.5.

As Floflo previously said, the game menu actually appears for a fraction of a second, and then the background seems to become the foreground (that's the impression i get from the menu disappearing). The menu is still usable if you remember where to click.

I'd also add that (and it happened only three times) it's possible to go to the save game menu, and when you select an existing saved game to overwrite it, you can't save the game. Instead the existing saved game you select is actually deleted, and you can't save anymore, no matter what new saved game name you type. But as i said, it happened three times, and i would be hard pressed to reproduce it.

Other than that, great game! I only wish there would be some kind of Hall of fame of your own games. (Also something missing from Endless Space)

Thanks!

DEVLt_Miles

Dev

<a href="http://forums.amplitude-studios.com/content.php?625-Meet-the-Team-Laurent-Senior-Producer">[Meet the Team] Profile</a>

DEVLt_Miles

Dev

61 500g2g pts

10 years ago

Sep 21, 2014, 9:26:36 AM

Hi,

Thanks for the report and sorry for the inconvenience. It is a bug we have to investigate. Are your drivers up-to-date?

Floflo

Newcomer

Floflo

Newcomer

11 900g2g pts

10 years ago

Sep 21, 2014, 11:41:06 AM

Hi, same bug report here, here's a screenshot:

http://puu.sh/bHQQW/8653468bc9.png

The "escape" menu is still working but I think it's hidden behind the background (I see it during 1 or 2 frames before the background appears when I hit the escape key). Also when I let the cursor where the menu should be, the info text still appears.

So I can manage to play the game by blindly clicking.

I installed the game before the final release, and the bug was already present before the update.

Computer specs:

Late 2011 21" iMac

OS X 10.9.5 (just updated from 10.9.4)

2.7 GHz Intel Core i5

8 Go RAM

ATI Radeon HD 6770M

MithrilSoul

Newcomer

MithrilSoul

Newcomer

10 years ago

Sep 21, 2014, 9:42:15 PM

Lt_Miles wrote:
Hi,

Thanks for the report and sorry for the inconvenience. It is a bug we have to investigate. Are your drivers up-to-date?

Well, my Mac OS is completely up to date. And on the AMD website (my iMac has an AMD Radeon HD 6770M card) when I went to look for the latest drivers, there is a FAQ that says, "Starting with OSX 10.5.x, AMD Radeon graphics drivers are included as part of the Apple OS X installation. Please update your Mac OS X Installation via Apple Update to ensure you have the latest available graphics driver." So since I am definitely up-to-date on my system software, that means I should be up to date on my graphics driver.

If you want any additional hardware info or whatever, feel free to let me know. I'd be happy to do whatever I can to help you figure out what is going on.

Tdoggs

Sower

Tdoggs

Sower

10 years ago

Sep 22, 2014, 1:19:11 AM

I couldn't find the menu on my mac pro desk top. But when I loaded endless legacy on my mac Laptop from steam, an extra request screen popped up and required access. I allowed it to download and the game menu screen is there

Tdoggs

Sower

Tdoggs

Sower

10 years ago

Sep 22, 2014, 2:17:56 AM

I went back and reinstalled endless legacy on my Mac Pro. I thought it would pop up the option to to get the integration screen. It didn't. I still don't have the menu screen on Mac Pro. Here are a couple of screen shots.

MithrilSoul

Newcomer

MithrilSoul

Newcomer

10 years ago

Sep 22, 2014, 1:56:38 PM

What Tdoggs just posted is exactly what I am seeing as well. Also, like someone else said earlier in the thread, if I randomly move the cursor on that cloudy screen, I do occasionally see pop-ups of various menu options. So it seems the menu is there, just being entirely covered over by what is supposed to be the background.

EDIT: More Complete Specs

21.5" Mid-2011 iMac

2.7 GHz Intel Core i5

12 GB RAM (1333 MHz DDR3)

AMD Radeon HD 6770M (512 MB VRAM)

OS X 10.9.5 (updated last night from 10.9.4)

I had never heard of this game until it's official release on steam (saw it pop up as one of the ads when I fired up steam) so I'm playing the release version, having never had any previous version installed on my computer.

Tdoggs

Sower

Tdoggs

Sower

10 years ago

Sep 25, 2014, 12:04:51 AM

So, I went back to my MAC laptop and it work fine...

The only difference is steam has right to control my mac?

I will try giving permission to my desktop and see if that is it.

Tdoggs

Sower

Tdoggs

Sower

10 years ago

Sep 25, 2014, 3:01:24 AM

Yeah, it is not the permission setting. I still can't see the menu on my desktop version. It plays fine on the mac.

DEVAmpliMath

Guardian

AmpliMath

DEVAmpliMath

Guardian

31 800g2g pts

10 years ago

Sep 25, 2014, 9:48:09 AM

Hi all,

Sorry about the issue. The problem is that... we cannot reproduce it at the office. We have to look around us to find a Mac which reproduces it.

If any of you happens to come to Paris with your MacBook, you are also welcome to help us reproduce it.

Thanks

kippo

Newcomer

kippo

Newcomer

10 years ago

Sep 26, 2014, 2:03:30 AM

Same here. No menu.

Imac 27" mid 2011 with amd 6970m.

Only played for 30 minutes but it seems a great game!

Oleary

Old Timer

Oleary

Old Timer

23 900g2g pts

10 years ago

Sep 26, 2014, 12:29:41 PM

Have y'all tried going full screen? If I play in a window, the very bottom menu (save, start, etc) are almost completely gone (i.e. the top of the button shows up on the bottom of the screen (see SS bottom right hand side of screen). I'm guessing the buttons are there, just out of the visual screen area.

MithrilSoul

Newcomer

MithrilSoul

Newcomer

10 years ago

Sep 20, 2014, 9:14:41 PM

Hello,

I just bought the game yesterday via Steam (Mac user) and I find that once I am in a game I cannot access the game menu. It doesn't matter whether I click on its icon (the little wrench symbol) at the bottom right, or whether I simply hit the escape key. Either way, all I get is a screen fully of a wavy colored cloud looking stuff...but nothing else. No menu, no options, no nothing...just a screen full of colorful clouds.

Am I missing something really stupid? Or is this actually a bug of some sort?

This is on a about a 21.5" mid-2011 iMac running the latest version of OSX (10.9.4). Other than this one oddity, the game seems to run perfectly.

Thanks for any help!

Orbitally

Newcomer

Orbitally

Newcomer

10 years ago

Sep 27, 2014, 7:06:25 PM

One more reporting the same issue.

Model : MacPro5,1

Processor : Quad-Core Intel Xeon

Chipset Model: ATI Radeon HD 5770

Tdoggs

Sower

Tdoggs

Sower

10 years ago

Sep 27, 2014, 7:06:52 PM

Yeah, a hall of fame listing would be great for both ES and EL.

To recreate the screen bug, I will plug my laptop into my cinema display. I don't have the Screen issue on my laptop. Maybe it is a display interaction issue.

FYI, thx for the offer to visit u in Paris. Maybe, I will take up on the offer next year

. U will probably have the bug fixed by that time

Orbitally

Newcomer

Orbitally

Newcomer

10 years ago

Sep 27, 2014, 7:16:38 PM

Isn't there a hotkey for saving?

edit : I just found out that by hovering over that screen I can actually find where the pertinent menus are hidden. Tooltips will tell you where you are. Just click on "Save the current game" and the "Save Menu" will open.

Tdoggs

Sower

Tdoggs

Sower

10 years ago

Sep 28, 2014, 6:19:21 AM

I plugged my Mac laptop into the display. I didm't have any issues with the game menu. It is a problem with the Mac pros and iMac pushing graphics to their displays. I luv the game!

Khorrok

Old Timer

Khorrok

Old Timer

10 200g2g pts

10 years ago

Sep 28, 2014, 8:47:09 PM

Same here...

MacBook Pro

15 Zoll, Early 2011

2,2 GHz Intel Core i7

8 GB 1333 MHz DDR3

Intel HD Graphics 3000 512 MB

OS X 10.9.5 (13F34)

Tdoggs

Sower

Tdoggs

Sower

10 years ago

Oct 8, 2014, 4:29:28 PM

The game menu is still not there. The patch didn't fix it. Also, the game crashes every 50 turns or so

Leareth9

Newcomer

Leareth9

Newcomer

10 years ago

Oct 14, 2014, 5:20:35 PM

I've got the same issue, no visible game menu problem. Though I can find them via hovering tooltips.

iMac: 21.5-inch, Late 2009

Processor 3.06 GHz Intel Core 2 Duo

Memory 8 GB 1067 MHz DDR3

Graphics ATI Radeon HD 4670 256 MB

Software OS X 10.9.5 (13F34)

SicSicSic

Newcomer

SicSicSic

Newcomer

10 years ago

Oct 14, 2014, 6:13:58 PM

Same issue here. I bought the game on sunday and it's a bit of an annoyance to not be able to save at will and have to rely on the autosave feature.

My machine : MacBook Pro, Late 2011 / 2,2 GHz Intel Core i7 / 8 Go 1600 MHz DDR3 / AMD Radeon HD 6750M 512 MB / OS X 10.9.5 (13F34)

The Game : version 1.0.2 S3 (32 bits)

Included in the EL.zip file : Player.log and last Diagnostics.*.html
EL.zip

SicSicSic

Newcomer

SicSicSic

Newcomer

10 years ago

Oct 16, 2014, 7:30:09 PM

Still not fixed in 1.0.7

Schmoe

Newcomer

Schmoe

Newcomer

10 years ago

Oct 17, 2014, 11:40:54 AM

I'm experiencing the same issue. When opening the game menu only the swirling clouds in the background appear, but I'm able see the buttons pop up just as the menu screen opens. If I press escape repeatedly to close and reopen the menu, I can work out where the buttons are and interact with them to save the game.

OS X 1.9.5

Model Name: MacBook Pro

Model Identifier: MacBookPro8,3

Processor Name: Intel Core i7

Processor Speed: 2.2 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 8 GB

Boot ROM Version: MBP81.0047.B27

SMC Version (system): 1.70f6

Chipset Model: AMD Radeon HD 6750M

Type: GPU

Bus: PCIe

PCIe Lane Width: x8

VRAM (Total): 1024 MB

Vendor: ATI (0x1002)

Device ID: 0x6741

Revision ID: 0x0000

ROM Revision: 113-C0170L-573

gMux Version: 1.9.24

EFI Driver Version: 01.00.573

Chipset Model: Intel HD Graphics 3000

Type: GPU

Bus: Built-In

VRAM (Total): 512 MB

VRAM (Dynamic, Max): 10

Vendor: Intel (0x8086)

Device ID: 0x0126

Revision ID: 0x0009

gMux Version: 1.9.24

Displays:

Color LCD:

Display Type: LCD

Resolution: 1920 x 1200

Pixel Depth: 32-Bit Color (ARGB8888)

Main Display: Yes

Mirror: Off

Online: Yes

Built-In: Yes

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