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Recurring graphic glitch/artifacts/screen freeze on MacBook Pro mid 2012

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9 years ago
Dec 10, 2015, 4:22:49 PM
Issue:

I experience recurring graphic glitches, artifacts and freezes while playing.

At the beginning I could not pressing the "esc" button to open the menu to save the game without literally screwing up the map, making the game unplayable.

In an effort to solve this I upgraded Mono framework to version 4.2.1.102 and I must say things got a bit better: i do not experience the same problem on a 100% basis when pressing the "esc" key, but nevertheless after some turns the glitches/artifacts and screen freezes still appear.

I was not able to find a specific relation between them and my gameplay: sometime they are "triggered" by a unit attack in the combat mode: in the save game I upload, when I attack with the necrofage unit that spreads the disease the graphics freeze, music keeps on playing, and I am forced to restart the mac.

In other cases/games the same unit and attack do not provoke any glitch when used, but the graphic issues appear randomly during battles or between a turn and the other, or when opening a specific game menu... or even zooming in/out the map.



I am playing with top graphic settings, but I also tried to change to lower ones without being able to getting rid of the problem...



Specs :

Model: Macbook pro 15-inch mid 2012

Op System: OS X El Capitan Version 10.11.2

CPU: Intel core i7 2,6 GHz (quad core, L3 Cache 6MB)

Memory: RAM 8 Gb DDR3 1600MHz

Graphics: Intel HD graphics 4000 1536 MB (Built-In)

Nvidia GeForce GT 650M (PCIe)

Screen res.: 1680x1050



Mono framework Updated to version 4.2.1.102

Game version V1.3.0 S3 (32 BIT)



All mac updates are installed

I run the game through Steam (all purchasable add ons and DLC are installed), I have already checked for the files integrity, and as you asked I just redeemed my cd-key on the amplitude site.



Here's the Link to the requested files (log, diagnostic, saved games etc.)---> https://drive.google.com/folderview?id=0B_VNhUPO9-6xajNlNnQyRzE1Y1U&usp=sharing
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9 years ago
Jan 9, 2016, 8:41:42 PM
"1 month ago... in a galaxy far far away..."



Guys, seriously, I don't want start ♥♥♥♥♥ing around... but do someone of the tech support at least read this thread?

Have I explained myself badly? Do You need more info about my problem? Is anything missing or confusing about the way i reported my issue?

At least make me know... give me a sign!
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9 years ago
Jan 10, 2016, 1:42:24 AM
You should update game to V1.3.5. It will fix several issues with Intel HD Graphics.

and try 64bit version.

I don't have mac pc, my pc is win8.1 so I can not any more advices.



...And I love star wars moviesmiley: stickouttongue
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9 years ago
Jan 12, 2016, 10:18:13 AM
Thank for the hint... I gave up playing the game in the mean time so I did not realize that a patch had came out.



But how can I instal the 64 bit version? I don't know why Steam installed the 32bit one, but it did it automatically...
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9 years ago
Jan 12, 2016, 12:39:53 PM
Oh I'm sorry, probably there is not 64bit version for mac smiley: cry

32bit version only. maybe.
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9 years ago
Jan 12, 2016, 1:16:39 PM
From my experience, "graphic glitches, artifacts" are usually a driver problem (assuming, of course, that the hardware works properly).

For Macs, I think the drivers are bundled in the OS itself, so you cannot update them separately.

Do you experience any issues with other games ? Does V1.3.5 behave any better than V1.3.0 ?
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9 years ago
Jan 12, 2016, 1:23:13 PM
You can always check for new versions of your drivers by doing the following:







* Click on the Apple logo in the upper left corner

* Select "App Store..."

* Choose "Updates" from the icon bar.
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9 years ago
Apr 16, 2016, 2:46:02 PM
Did you find a fix? I've been having the same problem for a good while now makes it difficult to get a good game in. I have the same laptop as you too. using the 32 bit version of the game too
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