Logo Platform
logo amplifiers simplified

The Tester's Guide to the Bug Report

Copied to clipboard!
8 years ago
Oct 22, 2016, 6:21:43 PM

Hi Adelahaye,


Re Diagnostics files, all are 1kb and contain only the header, css and js imports, as well as date and game version. I've attached the whole folder. Temporary Files.zip


From the first game I played these have been empty. My Documents folder has been re-located to another drive (separate drive altogether from windows 10 partition) and I'm not using an access control for that drive. Files get created ok, just not populated with data. Hope this helps.

0Send private message
8 years ago
Oct 17, 2016, 7:51:35 AM

Hey,


Thanks for your interest in making things easier for us!


1. For attachments, screenshots and saves whenever you can is really helpful. For Diagnostics files in particular, it's weird that yours are empty, I'll ask around about that (the ones I have right here are like thousands of lines long)

Edit: Could you please check to see if all the files are empty or if it's just one or two files? Could you also check to make sure that in the folder properties, the "Read only" box isn't checked?

If the folder isn't "on read" only and most of your files are empty, could you then zip your "Temporary Files" folder and send it for us to take a look?



2. Regarding screenshots, we don't have a standard size since we usually use cropped screenshots to show only the part where the bug is located. So I think a small-looking screenshot that can be expanded in a new tab is good, especially in larger thread! 

In terms of other guidelines:

A .JPG screenshot is lighter so please go with this format if you can.

If you think it' necessary, you can modify your screenshots a bit: like circling the issue in red, for example.

I'll update the original post to include those details.


3. Apparently the limit is 5MB. However, if you need to upload screenshots over that limit, you can try hosting them externally, on Imgur for instance.


Thank you again for your interest!


Cheers,

Updated 8 years ago.
0Send private message
8 years ago
Oct 15, 2016, 8:43:11 PM

A few questions to maybe make bug reporting easier for you folks:


1. Are there any game logs you'd like to see, e.g. for game crash bugs? I noticed there are files in My Documents\Endless Space 2\Temporary Files that look like logs (Diagnostics - yyyy'mm'dd @hhmm'ss''.html) but they're always empty with just some css and navigation javascript. 


2. Do you have any guidelines on screenshot size? I like to provide all relevant screenshots to illustrate the point which can be more than one at times. So, the options are:

  • increase size for quick readability 
    • 1280px wide - takes up all available window space if the forum is browsed at 1920x1080p (a reasonably common resolution).
    • 960px wide - middle ground, will fully fit on all modern displays except some mobile devices. 
    • 640px wide - smaller but mostly readable even for text, can fit two side by side on a 1920x1080p display.
  • keep it small for quick thread navigation
    • forum defaults to 300px wide, unreadable for the most part but can be opened in a new window/tab to view full image if interested

3. Is there a global limit on file attachments? Otherwise, is there an attachment count/size limit per post?

I tried to upload 2 saves just now for a bug report but keep running into an error "something went wrong, try again" when the upload bar reached 100%. I managed to upload one file just fine, and a few more previously. Posting and editing post is the same, different browsers are the same (Chrome, Firefox, Edge). if this is not a global/post limit then I'll happily report a forum 'bug'.

Updated 8 years ago.
0Send private message
8 years ago
Oct 13, 2016, 2:38:04 PM
Pejman wrote:

yay templates, templates are love, templates are life


By the way for the aurora waves it's not simply that we don't get the science penalty, we also get an approval penalty instead of a boost.

Do you want me to retroactively redo all my posts to fit the template?

Also i had this thread on gamedesign : https://www.games2gether.com/endless-space-2/forum/66-game-design/thread/20978-bugreport-suggestion-annomaly

But it may be better suited for the Bug Report section

Thanks


If you have the time and the will to change all your posts to that template, it would be lovely! But I know it's tedious and we don't expect people to retroactively adapt to this model (if they do adapt at all ) but if this is something you can do without too much trouble, that would be highly appreciated, yes.


I will move your bug report thread from game design to this forum if nobody has done it in the meantime.

Thanks again for your help!

0Send private message
8 years ago
Oct 13, 2016, 2:10:42 PM

yay templates, templates are love, templates are life


By the way for the aurora waves it's not simply that we don't get the science penalty, we also get an approval penalty instead of a boost.

Do you want me to retroactively redo all my posts to fit the template?

Also i had this thread on gamedesign : https://www.games2gether.com/endless-space-2/forum/66-game-design/thread/20978-bugreport-suggestion-annomaly

But it may be better suited for the Bug Report section

Thanks

Updated 8 years ago.
0Send private message
0Send private message
6 years ago
Feb 21, 2019, 8:36:04 PM

After a new patch, every two or three turns the game freezes in multiplayer and you have to do a complete rehost. Also - every download saves inlobby half of our were sofons. This race wasn't in our game.   


Diagnostic + Dump.7zDiagnostic + Dump.7z


https://steamcommunity.com/app/392110/discussions/0/1796278072829131352/


I made a screenshot when it all came out, after 3 rehost. We have in the game a different set of races - I hisho. 



0Send private message
6 years ago
Mar 13, 2019, 2:54:27 AM

The translation problem seems has not been solved for a long time. As bilingual player, sometimes I was so confused. Not because the translation, the different types of language may cause messy code in the game. That is a sad story....


Besides that, May I ask a plot question to the game scriptwriter and the background designer? What difference between the two populations, the Umbral Choir and another Umbral Choir(in Chinese, 两个本影之影) in the background description? I guess the second Umbral Choir seems like they can possess another faction and grab their ability. Then become a new population. But in the game, no matter which language type of game does not make up or provide more detail of this drama description. As an Endless background lover, I just feel a little pity. 

Updated 6 years ago.
0Send private message
6 years ago
Mar 13, 2019, 8:57:50 AM

The second type, called "Umbral Shadow" in the original English localization, and as far as I remembered, they are population of other species "possessed" by the Umbral Choir, similar to what happened to their quest hero, Imane Kryv.

0Send private message
5 years ago
Sep 30, 2019, 3:49:08 PM

So, just for the record, you guys have seen all (or at least most) of the bug report threads that are made, even if a dev doesn't post, right? Nothing goes "under the radar". so to speak?

0Send private message
4 years ago
Jun 25, 2020, 6:11:42 PM

Well Quacky, the silence is deafening. I'd personally post lots of game-breaking bugs but it doesn't feel like it would help. Searching manually shows no responses to posts from last year, such as this one: https://www.games2gether.com/amplitude-studios/endless-space-2/forums/114-bug-reports/threads/35246-game-crash-on-turn-start?page=1


https://store.steampowered.com/app/1128540/Endless_Space_2__Awakening/ says that the last DLC was just a few months ago. And now ES2 seems abandoned. For instance, take a look at the last reply here: https://www.games2gether.com/amplitude-studios/endless-space-2/blogs/665-the-future-of-endless-space-2-a-new-faction-with-old-friends?page=7 by Benzin asking for police and bugfixes rather than more jank.

0Send private message
0Send private message0Send private message0Send private message
4 years ago
Jun 26, 2020, 8:24:46 AM

Yes, we wanted to release the patch yesterday, but then the sudden summer heat broke something in our servers (being very vague here since I am not technically inclined enough for the specifics), so we need to fix that before we can put the patch up on Steam.

We're trying to get this done as quickly as possible, but it does look like it will be next week.

0Send private message
4 years ago
Sep 19, 2020, 5:28:36 AM

Summary: Some parts of the game dont work

Description: Several issues. I cant seem to talk to pirates even though I research the correct tech/build the buildings to do so. I cant seem to look at my any of my building upkeep. When I try I get no buildings and some horatio hero upkeep even though I have never to this point played horatio. I also cant seem to buy systems with influence. I honestly didnt know I could do any of that until I saw someone do it in a video.
Steps to Reproduce: Everytime I play the game

Reproducibility: 5/5

Expected Behavior: 

Version: Digital Deluxe Edition from steam, no dlcs that require money and I downloaded all the free stuff

Notes:

Attachments:

0Send private message
4 years ago
Sep 19, 2020, 10:44:45 AM
BlackAion wrote:

Summary: Some parts of the game dont work

Description: Several issues. I cant seem to talk to pirates even though I research the correct tech/build the buildings to do so. I cant seem to look at my any of my building upkeep. When I try I get no buildings and some horatio hero upkeep even though I have never to this point played horatio. I also cant seem to buy systems with influence. I honestly didnt know I could do any of that until I saw someone do it in a video.
Steps to Reproduce: Everytime I play the game

Reproducibility: 5/5

Expected Behavior: 

Version: Digital Deluxe Edition from steam, no dlcs that require money and I downloaded all the free stuff

Notes:

Attachments:

Pirate Diplomacy is part of the Vaulters DLC. Don't have the dlc - don't have the option to talk to pirates, simple.

Updated 4 years ago.
0Send private message
4 years ago
Sep 19, 2020, 3:22:13 PM
Salterius wrote:
BlackAion wrote:

Summary: Some parts of the game dont work

Description: Several issues. I cant seem to talk to pirates even though I research the correct tech/build the buildings to do so. I cant seem to look at my any of my building upkeep. When I try I get no buildings and some horatio hero upkeep even though I have never to this point played horatio. I also cant seem to buy systems with influence. I honestly didnt know I could do any of that until I saw someone do it in a video.
Steps to Reproduce: Everytime I play the game

Reproducibility: 5/5

Expected Behavior: 

Version: Digital Deluxe Edition from steam, no dlcs that require money and I downloaded all the free stuff

Notes:

Attachments:

Pirate Diplomacy is part of the Vaulters DLC. Don't have the dlc - don't have the option to talk to pirates, simple.

Fair enough but what about everything else.

0Send private message
4 years ago
Sep 19, 2020, 3:55:52 PM

You haven't researched a tech Supra-Light Content that allows conversion from stage 4 of Empire Development quadrant.

It's a known bug with development templates in constructed system improvements screen.

0Send private message
4 years ago
Sep 19, 2020, 4:41:48 PM
Sublustris wrote:

You haven't researched a tech Supra-Light Content that allows conversion from stage 4 of Empire Development quadrant.

It's a known bug with development templates in constructed system improvements screen.

No I researched that as well. I still cant take systems.

0Send private message
?

Click here to login

Reply
Comment

Characters : 0
No results
0Send private message