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[MacBook Pro] Hard System Crash on Startup

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8 years ago
May 20, 2017, 3:22:23 PM

Just bought this game today... and it's causing a hard system crash. Never have this system crash once... but yeah. It's happened to me twice while trying to start ES2.


Summary / Title

Hard System Crash on Startup, Macbook Pro Late 2016, MacOS 0.12.2 (16C67)


Description

When I startup the game from Steam on my Macbook Pro, I see the SEGA logo appear, then black. I can hear the sounds of what I presume are a second logo or loading animation, but with totally black screen. The sound stops and the screen remains totally black. My computer stays this way for a few minutes, finally showing a system-error screen and restarting.


This system hasn't been problematic so far and other games work just fine. 


Intel Iris Graphics 550 is the graphics card, which I'm guessing is the problem... or the driver or something.


Steps to Reproduce

1. Start Game From Steam

2. Sega Logo Appears

3. Screen goes black with sounds

4. Black screen, no sounds

5. Wait.

6. Computer Restarts itself


Reproducibility

5/5


Expected Behavior

The game should launch


Version

Can't actually find the exact version number in steam for some reason... whatever is "stable" right now on Steam.


Notes

Can't find any crash logs. :(


System info:


  Model Name:MacBook Pro

  Model Identifier:MacBookPro13,2

  Processor Name:Intel Core i5

  Processor Speed:2.9 GHz


  Chipset Model:Intel Iris Graphics 550

  Type:GPU

  Bus:Built-In

  VRAM (Dynamic, Max):1536 MB

  Vendor:Intel (0x8086)

  Device ID:0x1927

  Revision ID:0x000a

  Metal:Supported

  Displays:

Color LCD:

  Display Type:Retina LCD

  Resolution:2560 x 1600 Retina

  Retina:Yes

  Pixel Depth:32-Bit Color (ARGB8888)

  Main Display:Yes

  Mirror:Off

  Online:Yes

  Automatically Adjust Brightness:Yes

  Built-In:Yes


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8 years ago
May 20, 2017, 4:04:13 PM

Small hint.... I was able to get it to launch by immediately clicking the mouse when I heard the sounds right after the SEGA logo.


Guess something about that particular animation is problematic?!?


The game is now running... afraid to ever quit it!

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