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Game freezes at launch screen

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8 years ago
Jun 2, 2017, 9:13:13 AM

Hi,


I purchased Endless Space 2 at the weekend, after the initial installation the game launched and ran smoothly with no issues or bugs at all.


I loaded the game last night via steam and now it partially loads then freezes. I have left it for over 30mins but the loading bar doesnt move.


I have tried running the game off-line but still nothing. My laptop more than meets the minimial requirements to run the game on all fronts. 


Please can you advise the best way to overcome this, i am not very tech savy so would very much appreciate it if you could spell out some solutions in layman terms.


Thanks!


Will

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8 years ago
Jun 2, 2017, 9:39:04 AM

Hello :)


In order to help you we need more information on the issues you are encountering along with:

- Your DxDiag

- Your output_log

- Your Diagnostics files

- (if the issues happen during a game, the save files showing the issues, but I understand you're having outgame issues (loading, menu etc..))


Cheers,

Updated 8 years ago.
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