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No audio during intros and planet colonisation

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8 years ago
Jul 13, 2017, 5:01:38 PM

The audio for major faction intro movies (or any other movies) doesn't play. All movies are visually fine (and are obviously enabled since I can watch them) but there's no audio. I should also point out that while this issue still exists in the most recent version of the game, it was introduced even before ES2 went gold.


Audio for every other part of the game works just fine.


dxdiag, output log and diagnostics.zip

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8 years ago
Jul 14, 2017, 8:11:33 AM

Did you have a crash as that is when output logs are generated, the metadata on yours says it was made 07/08/2016 so I'm assuming its a bit out of date and not relevant.



The Movies in ES2 Both the Main faction introductions and system colonization (and I assume the intro and victory videos too) have their audio played separately to the main game.


This can be seen by opening the volume mixer (One way to open it is Press Win+R and enter sndvol) and running the game, You should see 2 copies of “Endless space 2” in applications one is the all the game sound and the other is movie sounds. 


Make sure you can see 2 copies of "Endless space 2" if you can't check other audio devices in case its outputting the movies audio to the wrong place (if it is just disable the device its outputting to)

It also goes without saying that check that both copies are unmuted.


That’s my thoughts on the most likely causes of this, but if it is not try Verifying Game Cache (in case something went wrong with the movie files or FMOD. 

Do report back how it goes.


Updated 8 years ago.
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8 years ago
Jul 14, 2017, 10:26:33 AM

Only one copy of ES2 is in my sound mixer (checked and disabled other devices too). Validation was successful.


As for output log - yeah, it's not relevant. Shouldn't have attached it, my bad



EDIT:


Actually, there is a second copy of ES2 on a second device (which is my default communication device). However, that second ES2 doesn't play any sounds and yes, it's unmuted. And if I designate a single device as a regular default and communications default device, then there's only one copy of ES2 present in the mixer.

Updated 8 years ago.
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8 years ago
Jul 14, 2017, 1:51:38 PM

Thinking about it I only know that mine shows up as two copies in the sound mixer, I automatically assumed it's the normal behaviour (It might be, It might not be, I'm not sure)


So since you have disabled all other audio devices is there no longer a drop down menu in the sound mixer (unlike what is shown below)



I'm just trying to think what could cause this, Does your sound setup match with your settings I.E. If you are using headphones is it set to stereo in the options menu.

Navigate to the game directory \EndlessSpace2_Data\StreamingAssets\Movies try play some of the movies and see if they have sound. Thats all I can think of for now.



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8 years ago
Jul 14, 2017, 2:19:17 PM

Yup, no drop down menu after disabling everything (except for one device ofc). Setup matches and when I play the movies outside of the game, they all have proper sound.


Another detail I noticed - very rarely, when colonising a planet, I can hear something for a split-second (usually I just hear nothing). However this sudden sound ends too abruptly so I can't even compare it to the movies and say if it matches or not (and no, it's not the usual es2 notification sound or anything of the sort).

Updated 8 years ago.
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8 years ago
Jul 14, 2017, 2:34:08 PM

I just can't think what it would be that is causing this (other than possibly an issue with the way they playback movie audio and your hardware or something)


Can you clarify have you always had the issue or has you at some point been able to hear the movie sound?


Also In regard to your detail could you have the sound mixer open and visible when you colonise a planet and see what happens I.E. Does a second "Endless Space 2" appear for a split second?

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8 years ago
Jul 14, 2017, 5:15:42 PM

I'll check that the next time I play.


Also, no, it used to be fine at some point. Specifically I remember watching Craver and Sophon intros back when they were the only intros in the game, probably in a private build since there was no Lumeris intro yet. Back then the intros worked fine. I'm not entirely sure when the issue started


EDIT: Fun fact - the planet destruction movies actually do have sound. I'll be honest, I completely forgot about it (since destroying planet is basically never worth your turn investment, except for some very rare situations in mp). The audio for this movie plays as part of the main game in the audio mixer (so only one copy of ES2, yours must be a unique case). But colonisation and intro movies are still soundless.

Updated 8 years ago.
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8 years ago
Jul 16, 2017, 11:19:50 AM

Well, I feel a bit silly now but you can ignore this bug report.


The audio was always there - but too quiet for me to notice, except for some of the loudest noises (hence my impression that I sometimes hear something). The reason?


It's because master volume doesn't just apply to the game as a whole (which was my impression) but also to the movies. Increasing master volume and lowering the application's volume proportionally (via the sound mixer) solved my issue. I can now hear movies just fine and the rest of the game sounds like it did before. Though I gotta say, it feels like the movies are missing a slider, it's kinda weird to tie them to the master volume directly; I shouldn't have to mess with the game's volume in the audio mixer. It's also weird how the planet destruction movies were not affected.


Oh well, problem solved :3

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8 years ago
Jul 16, 2017, 2:04:47 PM

Good to know ^^ I have that issue too so it's nice to know I can work around it. I wouldn't ignore the bug report though. I'm sure other people are having this issue and I'm sure it's not intended.

Updated 8 years ago.
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