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[SOLVED] Save won't load, stuck in loading screen

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8 years ago
Jul 28, 2017, 7:40:27 AM

I have since posting above, yes. Spotted you talking about it in another thread.
Hasn't made a difference unfortunately.


There have been a few Diagnostic logs generated today. I'll zip them all up together.
They are all different.

Diagnostic Logs for 28/7

Updated 8 years ago.
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8 years ago
Jul 29, 2017, 6:32:53 AM

just rename it from "savename.tmp" to "savename.zip" and it should work.


If this is happening a lot then there is a better temporary solution than manually renaming the files; (assuming your on windows)


In your save folder make a new text Document (.txt), Inside this file type (or copy and paste)

ren *.tmp *.zip

save the file and then rename it to something.bat when double-clicked it should make all .tmp files to .zip (you may need to press f5 to see the change)

You could place this file somewhere more accessible (such as your desktop) but to do so you must change the code to:

CD /d "C:\Users\username\Documents\Endless space 2\Save Files"
ren *.tmp *.zip

change the content in the "" to your save folder location. Also double check its working fine.

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8 years ago
Jul 29, 2017, 2:33:58 AM

I'm back, quick question how did you guys turn the tmp files into compressed zips that the game could recognize

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8 years ago
Jul 28, 2017, 12:52:33 PM

Another saving issue could happen but to avoid that: Play with the 1.0.25 preview version and do not create too big games (like with 12 factions + Exceptional Galaxy size + high galaxy density + ...).
If you met this bug again, please report it to me in this thread.

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8 years ago
Jul 28, 2017, 9:39:23 AM

Have all these past 10 games issues been caused by the same game file being loaded ?

I think one of the logs may have been from an autosave that I also tried to load from? It was only time stamped a few mins before the manual save, so probably wasn't all that different.
The rest should be from the same manual save, yes.
I tried many things from my end to see if it was my problem before posting here.


 (I assume the save has 4 empires ? (Computer indexes start at 0 as in 0, 1, 2, 3)

There are more than Four Empires, 5 or 6 still I think. There are only three that are immediately adjacent to my territories though.


something to do with hero ships it looks like.

Interestingly, a few days ago I experienced a bug where all the hero ships became invisible in the character or edit screens. Everything was still functional, you just couldn't see or interact with the ship or any of the equiped gear. Quitting out of the game & reloading fixed that.
Heroes themselves were uneffected.


Thanks! We found the issue and the fix will be deployed soon.
In the meantime, you could be able to load this save?

Yes! That worked a treat, thank you!!
Stopped at the same spot while loading for a few heart stopping seconds, but it progressed & I was able to load back into the game.
I'm assuming that until the fix rolls out, this is likely to reoccur with a new save & It'd be best to not play again for now?

Updated 8 years ago.
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8 years ago
Jul 28, 2017, 8:19:39 AM

I've had a brief look through the logs;

 

In 1343'12'' & 1359'47' there are Exception during serialization Errors.  

Which would suggest that something is wrong with the save that was being loaded at the time, 

something to do with hero ships it looks like.

(which is what they so far always seem to be about, something for the devs to look into?)


1114'03'' Also has some [AI0] Job raised an exception errors

Something to do with the creation of time bubbles,

I suspect its unrelated but it might be something the devs what to look at.


1331'45'', 1111'04'', 1037'04'', 1032'33'' & 1003'28''. All have two lines of:

ArgumentException: The prerequisite context must contains a valid simulation object reference. Parameter name: context

All of them occur after the "Game created." Message, 

Which always has 8 warnings of The wrapper simulation object is not initialized or released. Before it.

Which happen just after "[Game] Empire#3 loaded." (I assume the save has 4 empires ? (Computer indexes start at 0 as in 0, 1, 2, 3)

These five files have quite a few warnings in them, 

I suspect the devs can give more insight on this than I can. 

But these files do have some useful information in, So hopefully a solution can be found.


Have all these past 10 games issues been caused by the same game file being loaded ? as the issue In 1343'12'' & 1359'47' Seems diffrent to that in 1331'45'', 1111'04'', 1037'04'', 1032'33'' & 1003'28''. If they are diffrent saves could you upload the other save(s)?

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8 years ago
Jul 16, 2017, 3:22:07 PM
  • Summary / Title: The save won't load, stuck in loading screen
  • Description:  Each time i want to load this save made in multiplayer, it stay stuck at "launching game". In our game a bug occured, one system, where all the ship send to it, stay stuck and connot make anything because "wait end of battle in this system" but it never changer even after 20 turn. all the ship for all the faction stay stuck and do nothing.
  • Steps to Reproduce:  1. Launch save
  • Reproducibility: 5/5
  • Expected Behavior: Loading stay stuck
  • Version: 1.0.20
  • Notes
  • Attachments: Bro.zip
Updated 8 years ago.
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8 years ago
Jul 28, 2017, 7:21:49 AM

Arnaud3013 could you upload your diagnostics file, it can be found in

"%Documents%\Endless Space 2\Temporary Files"

there should be 10 "Diagnostics - Date @Time.html" files with the date & time of when the game launched 

culd you upload one (or more) from a game(s) where it got stuck loading the save.




PHRAETUS are you currently using the preview build (1.0.25) ?

I would suggest you try that and see if they work there.


To use the preview build;

1) Go to your steam libraryand find Endless Space 2

2) Right Click Endless Space 2 and click properties

3) Select the Betas tab

4) Using the drop down menu op into the preview(1.0.25)- beta

5) Press Ok and Steam should update Endless Space 2

6) Try open your saves in the new version and report back here with the results


If you are already on the preview build or it does not fix the issue could you also upload your diagnostics file.

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8 years ago
Jul 28, 2017, 1:27:41 AM

Adding to the chorus.


Having the same issue today. Hasn't been an issue previously.
Save I'm trying to load is a cloud save, gets to "Connecting to Server - Launching game" & just hangs enternally until I force close the game.

Game is allowed to access the net according to my AV's Firewall (BitDefender).

There's no .tmp extension.

Really not sure what is happening.


Cloud Save

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8 years ago
Jul 27, 2017, 3:51:44 PM

Hi, i'm still stuck to load the save. Even with anti-virus disabled and anything related to file access during game. Any suggestions? 

I've try the 1.0.25 beta and no luck with it, no change, still stuck in launching game.

Updated 8 years ago.
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8 years ago
Jul 27, 2017, 8:45:07 AM

We didn't notice something in the game that could block your file while saving your game.
This issue could appear if another software tries to access to this file. The most common: your anti-virus which wants to analyze or request a permission if the game wants to overwrite this file.

Could you try to disable it before saving a game to look if that works. Else, when you click on the "Save" button (on the save screen), do an "Alt + Tab" to watch your save folder and see if a permission request window is displayed.

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8 years ago
Jul 26, 2017, 6:29:24 PM

Thanks just got out of the woods ill give it a shot and report back


Update the save worked, however, the Tmp files continue. If you need any other Information feel free to ask.

Updated 8 years ago.
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8 years ago
Jul 19, 2017, 3:41:06 PM

Arnaud3013: Thanks for your report, we will look into your save.


DaturaNet: Could you upload your save in this thread to look into it?


Colbydude1: Thanks for your save file! Apparently, when you saved your game, the game closed before finishing to save. No worry, you just need to delete ".97.tmp" from you file name and you will be able to load it (here is your save if you want to try: Zoc B1.zip). Tell me if you continue to have ".tmp" save files.

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8 years ago
Jul 17, 2017, 10:37:04 PM

I'm having the same problem when I try to save no save is created in game I can find the save in the file but I can't use it.


I really enjoy this game, however, till this is fixed I can't bother playing it, and honestly, for 50$ on steam I think you can fix this bug


note I have fully tried all the solutions I could find online and none of them worked


Zoc B1.zip.97.tmp

Updated 8 years ago.
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8 years ago
Jul 17, 2017, 5:58:27 PM


 Quick bump. 


 Same problem here.. 


 I've done steam files checking, I've checked antivirus, firewall, folder permissions ... nothing works. 

 The {starting a new game then load saved game} workaround does not work either

  

 This is a great 4X ... a single game can last tens of hours and hundreds of turns... we need to be able to save / load games.. I mean.. really.... cmon.. 

 

 *crossing fingers* 

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8 years ago
Jul 17, 2017, 6:21:17 AM

It's still NOT FIXED!  =)  (Last dev update I could find was from 17 days ago).

Having exactly the same problem:  It doesn't matter what save game I try and load, it chokes at 60% and the load bar never goes any further. EDIT:  Actually, some of the earlier files DO load. They just stopped working after the latest rounds of play.  I'm on turn 220, and everything from about 140 on doesn't work.  This sucks so bad!  

I've been having this issue since Endless Legend (which never got fixed) and can't believe I'm having to submit the exact same bug report for the exact same reason on a totally new title.

Doesn't anyone play LONG games on the TEST TEAM?  

What happens is that the performance of the game, especially in games on the largest maps that go over 200 rounds have a tendency to bog down over several hours.  Eventually the in-game lag  (MEMEORY LEAK???) becomes so bad the game is basically unplayable, but I found a great workaround:  Just save the latest game round, confirm that it saved, and then exit the game completely and reload it from scratch.  Then, create a new game (because you can't load a saved game from the main menu without it crashing the game?!?!) and USUALLY that works. But eventually some of that memory corruption winds up in the save game (I am just guessing here!) and then loading that saved game is enough to choke the game and hang it on the load game screen.

THIS BUG IS STILL NOT FIXED SINCE ENDLESS LEGEND HAD THE EXACT SAME PROBLEM!

(Just wanted to be clear.)  I QUIT playing Endless Legend because NONE of my games over about round 125 would load.  If you can't load a saved game then what's the point in playing? This appears to be the exact same issue with Endless Space 2 which leads me to believe it's a UNITY problem and nothing to do with the game code.

- I've tried ALL of the Steam tips to getting the game running and none of them help.  
- This is a clean load of Endless Space 2 on a clean load of Windows 10 (with creator update).
- There are NO other programs installed except for Steam and the game and the video card drivers.  (Mainboard and device drivers also installed correctly).

I really can't make the runtime enviroment any cleaner for ES2 to run and yes, I did disable the firewall and the built in AV.  No effect at all.  BECAUSE IT'S A BUG!  lol.

NOTES:  I ran into this "saved game"/ load issues with Endless Legend on BOTH Mac and PC installations, so I am guessing that this issue appears to NOT be platform specfic either.

With Endless Space 2, all of the save games seemed to work up to about round 140ish, and all were saved in the cloud.  At that point, my antivirus program trashed my windows (Thanks Comodo!  Bastards...) and I had to reload the whole PC from scratch.  

Once windows was updates, all the correct drivers installed, and once Endless Space 2 was back up and running, I then made the mistake of not "checking" the option to save games in the cloud, so the most recent games are saved locally.  

NONE of the locally saved games will load past 60% and I tried the "hack" workaround of loading a new game and then loading the saved level from within the game and no dice.  Still chokes at 60%.  I also tried relocating the locally saved game to the Cloud directory just to see if the location of the files made any difference and I can't see any.  And of course I tried doing the logical thing which is to try and load the saved game from the main screen and that either hung the program at 60% or crashed it altogether.

It is REALLY DISAPPOINTING that this SAME BUG(S) have now come with BOTH of your best titles!  

This REALLY needs to be fixed.  This is what they call in the software business a "show stopper" so I'm not sure how this game got released without fixing an issues that plagued your previous title!

I loved Endless Legend and I love Endless Space 2, but the laggy behavior in the end game (in either game) forces me to restart the whole game periodically (memory leak????) to improve performance, and now I can't load my saved games.  Endless Legend is STILL broken the last time I checked, so I am not holding out a lot of hope for ES2.

I don't WANT to ask for a refund, I'd much rather see the bugs just fixed so I can get back to enjoying another good game!  But, if I can't get the bugs fixed, then I will ask for a refund.  I hate to do it, but I'm not paying for a game I can't play the way it is SUPPOSED to be played.  

NOT TWICE IN A ROW!  It's almost unbelievable that this bug hasn't been fixed over the last 3 YEARS!  =(

The last update I could find on this bug was in another thread from 17 days ago.

IT'S STILL NOT FIXED!  =)  Good luck guys!  If you need any additional information please message me, or e-mail me!

Any ETA from now???




Updated 8 years ago.
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