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Crash when loading battle cinematic.

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8 years ago
Aug 16, 2017, 3:20:05 AM

Description: This occurs once you have chosen the battle play and clicked to view the battle. The game locks up on the loading phase indefinitely.


Steps to Reproduce: This has happened twice so far in my current game as Horatio. I have not noticed any definite reproducible steps. Have not seen it occur when combat viewer is set to off.


Expected Behavior: The battle cinematic should play.


Version: 1.0.36


Attachments: Diagnostics - 2017'08'15 @1754'43''.zip AutoSave 191.sav


Sorry that I don't have a save closer to the issue happening. The first time it happened I thought it was just a freak occurance. 


Let me know if you need any other files or explanations.

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8 years ago
Aug 16, 2017, 8:04:04 AM

Thanks for your report Slashman!
I asked a programmer to look into it.
Could you upload your Output Logs file in this thread too?

Output logs 

one output_log.txt located under Steam\steamapps\common\Endless Space 2 in a folder named in the YYYY-MM-DD_HHMMSS format created in case of crash and one in the EndlessSpace2_Data folder


Thanks for your help

Updated 8 years ago.
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8 years ago
Aug 17, 2017, 12:26:17 PM

Hey Slashman,


Thanks for the report and the saved game. We have reloaded it, and found a hidden internal issue (something to do with planet anomalies), both nothing on the battle. We tried a few which ran fine. And you graphics hardware seems fine. 


If you can produce a saved game closer to your freeze, please let us know. 


Cheers,


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8 years ago
Aug 17, 2017, 12:37:37 PM

Hmmm. I will start saving before each battle to see if I can catch it and also to see if it is reliably repeatable.

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8 years ago
Aug 17, 2017, 2:24:09 PM

We have also found some invalid data on some of the horatio spaceships. Nothing that could freeze the game theoretically, but we will fix it for the next patch, just in case.

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8 years ago
Aug 18, 2017, 1:28:12 PM

Thanks for this new save file, we continue to investigate.

I didn't ask you: could you check if the drivers for your graphic card are up to date? 

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8 years ago
Aug 21, 2017, 3:49:44 PM

Updating your drivers could fix the issue.

We continue to investigate but tell me if updating your drivers fix something or not.

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8 years ago
Aug 21, 2017, 9:50:27 PM

OK since updating them on Friday I have not had the freeze.


I usually don't always jump to update to the latest graphics driver version in case there are issues with it. So far so good. I'll let you know if I see the issue again.


Thanks for the help and suggestions!

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4 years ago
Jan 26, 2021, 2:57:02 PM

Hello, 

It happened to me yesterday, I'm using a 2019 Mac 16inch with Radeon 5500.

Same exact place, when entering battle cinematic.


P.S the game looks amazing, I just started yesterday because I'm actually looking forward to Humankind and wanted to get some of the mechanics before the April release.  

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