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Crash just after the launch

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5 years ago
Nov 30, 2019, 6:45:28 PM

Hi,

Since i have a new computer (Surface Laptop 3 vs my old Surface Pro 4), it's impossible for me the launch the game.

Afther the video intro and during the Loading Screen, the game come back to desktop (after 10% of loading). it wasn't the case with my Surface Pro 4.

Please find below the info and i want to mention i have tried everything (Update graphic drive, reinstall the game, check the file on steam, launch in admin mode etc.)


  • Summary / Title:  Game crashes just after the launch
  • Description: Afther the video intro and during the Loading Screen, the game come back to desktop (after 10% of loading)
  • Steps to Reproduce: Launch the game, then crash.
  • Reproducibility: 5/5
  • Expected Behavior: Game launch
  • Version: last version available on steam. As i can't launch the game, i don"t where i can find the info
  • Attachments:  Diagnostics / Output logs / DxDiag

DxDiag : https://1drv.ms/t/s!Aspd_DQddcEAiZA_NxjxvD5C1DFVMA?e=pmniWy

Msinfo : https://1drv.ms/t/s!Aspd_DQddcEAiZBA1Oj2yOi-Wx2xqg?e=YO1dgt

EndlessSpace Output: https://1drv.ms/t/s!Aspd_DQddcEAiZBJwA24jSIgdMH7NQ?e=rgPvsR

EndlessSpace Diag : https://1drv.ms/u/s!Aspd_DQddcEAiZBICGU53tv2XOJaLg?e=P5sljv


Thank you for your help



thank you for your help



Updated 5 years ago.
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5 years ago
Dec 6, 2019, 4:08:26 PM

No news from the dev team ?

I asked to Sega, Steam and even Microsoft for my Surface and everybody is saying, please check with the dev team in charge. It's bug from the game

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5 years ago
Dec 6, 2019, 8:31:42 PM

Do other games work fine?


Maybe try another game with the unity engine?




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5 years ago
Dec 7, 2019, 9:16:33 PM

The only game where i have a problem is Endless Space 2

Yes games as Tyranny and Pillars are working well !

Updated 5 years ago.
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5 years ago
Dec 17, 2019, 5:02:30 PM

It's a shame because i receive this kind of message...



So the report is here https://we.tl/t-vEtVtA0NwP but if it's completely useless...


Updated 5 years ago.
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5 years ago
Dec 24, 2019, 10:27:08 AM

Any news ? or update ?

I have bought the game, all the add-ons and now i can't play ?!

Please help or refund me please !

Philippe

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5 years ago
Jan 8, 2020, 11:49:01 AM

I've taken a look at the files, but unfortunately the only related error I find is an entry "VideoStateManager : Device lost" in the diagnostics, and I do not have the technical know-how to identify the cause of this. I'll try to find out more, but can't promise when I may have an answer.

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5 years ago
May 2, 2020, 9:37:38 PM
Four months later, and I wish I had seen this.... Just bought a Surface Laptop 3 and I have the exact. same. issue.

Has anyone determined a solution to this? This is exactly the boat I'm in. I really want this game to work and considering this is a newer device having the issue, with pretty standard components packaged by Microsoft themselves, it may be worth trying to resolve this issue.
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5 years ago
May 3, 2020, 12:16:36 AM

Update/Progress: After some messing around I have determined that the issue can be byassed by turning off the device Wifi/disconnecting from the internet. By doing this, the game is able to successfully load to the main menu.

However, once you're at the main menu, the game still crashes once connected back to the internet, but in a delayed sort of way. So approximately 10 seconds or so after connecting back to the internet, the game will crash. (I even had time to click on "join" and see a list of the active games I could publically join right before it crashed).

What's up with this? Seems like a network related proccess issue or something wrong with Steam? Any insight/help? I'll repost in the other forum for added visibility since this one seems long dead.

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5 years ago
May 8, 2020, 7:26:10 PM

Hi still not working after month and month !!!!

Really bad dev sincerly, it sucks !


Please do your job !

we have pay the game so you have to do your job :(

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5 years ago
May 8, 2020, 7:34:30 PM
TimmytheBonsai wrote:

Update/Progress: After some messing around I have determined that the issue can be byassed by turning off the device Wifi/disconnecting from the internet. By doing this, the game is able to successfully load to the main menu.

However, once you're at the main menu, the game still crashes once connected back to the internet, but in a delayed sort of way. So approximately 10 seconds or so after connecting back to the internet, the game will crash. (I even had time to click on "join" and see a list of the active games I could publically join right before it crashed).

What's up with this? Seems like a network related proccess issue or something wrong with Steam? Any insight/help? I'll repost in the other forum for added visibility since this one seems long dead.

It's true, the game work when i disconnect my Wifi ?!!!

I can play !!


So now you know the issue and you can fix the bug.


Thank !

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5 years ago
Aug 1, 2020, 2:23:18 PM

Still no fix....

That's really crazy who Amplitude doesn't give a fuck about their consumer !

It's a shame, you are really bad way to manage your community guy !!!

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