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Crash: Black Screen with music then white screen of death while Turn is ending/starting

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8 years ago
May 11, 2017, 5:52:15 AM

1. Bug summary / Thread Title

Crash: Black Screen with music then white screen of death while Turn is ending/starting


2. Bug description


Greetings,


I begun having issues on turn 81. When the new turn was starting the screen would go black though I could still hear music, I would try to get the new localhost tool to get into Debug mode, but then the game screen would turn white and Windows would suggest closing the program.


I disabled my BitLocker - it didn't help.

I've made a new shortcut from the EXE in the Steamapps area. (This got me past an error on a previous game which black/white screen after the diplomacy window opened to tell me one of the empires declared war on me.)

I've put the shortcut into Win 7 Compatibility mode - this allowed me to get 1-2 turns more before the problem resurfaced. I am excited that I finally got a Crash folder!  Before I never got the Crash pop up window.


3. Steps to reproduce


[Reproduce 1]

I went to load my game, to reproduce the error and the game is now crashing on the loading screen if I wait 30 seconds after the music starts (Endless Space 2 logo screen still shown at this point).


[Reproduce 2]

If I attempt to load zKilroy009 save game, the program fails after displaying the Game loaded and ready message (about 50 - 60 seconds after music starts)

This is all I got from E.N.F.E.R. Debug - Performance

19662.1247 ms : SnapshotRepository - High level Sync [1]

19620.1223 ms : /tradables [1]

39.0022 ms : /tradables - ContextData [86]


[Reproduce 3]

Next I started the game from the original Steam desktop shortcut

I was able to get to the point where I could see the galaxy of the game, just befor it zoomed it the window minimized. The music was playing, but I was not able to view the window. My PC would "lock" when I tried to switch to ES2. Then I had to bring up Task Manager (Ctrl+Shift+ESC) to regain control of my mouse (per se. that is I could move my mouse and click, but nothing would happen). I also found I could ALT+TAB to move the focus off of ES2

I killed ES2 from the Task Manager after waiting 15 minutes.


4. Reproducibility

5/5 of various crash times


5. Expected behavior

The game loads and I can end turns and start new turns and continue to enojoy the HECK! out of this game. :)

6. Version


7. Notes

System

OS Name    Microsoft Windows 7 Professional

Version    6.1.7601 Service Pack 1 Build 7601

Other OS Description     Not Available

OS Manufacturer    Microsoft Corporation

System Name    RESOLUTE

System Manufacturer    System manufacturer

System Model    System Product Name

System Type    x64-based PC

Processor    Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz, 2668 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date    American Megatrends Inc. 0501, 2/24/2010

SMBIOS Version    2.5

Windows Directory    C:\Windows

System Directory    C:\Windows\system32

Boot Device    \Device\HarddiskVolume2

Locale    United States

Hardware Abstraction Layer    Version = "6.1.7601.17514"

User Name    Resolute\kberthiaume

Time Zone    Pacific Daylight Time

Installed Physical Memory (RAM)    18.0 GB

Total Physical Memory    18.0 GB

Available Physical Memory    11.5 GB

Total Virtual Memory    18.0 GB

Available Virtual Memory    11.5 GB

Page File Space    0 bytes


Name    AMD Radeon HD 5700 Series

PNP Device ID    PCI\VEN_1002&DEV_68B8&SUBSYS_25431002&REV_00\4&2BDF4EC&0&0018

Adapter Type    AMD Radeon Graphics Processor (0x68B8), Advanced Micro Devices, Inc. compatible

Adapter Description    AMD Radeon HD 5700 Series

Adapter RAM    1.00 GB (1,073,741,824 bytes)

Installed Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver Version    15.200.1062.1004

INF File    oem108.inf (ati2mtag_Evergreen section)

Color Planes    Not Available

Color Table Entries    4294967296

Resolution    1920 x 1200 x 60 hertz

Bits/Pixel    32

Memory Address    0xD0000000-0xDFFFFFFF

Memory Address    0xFBBC0000-0xFBBDFFFF

I/O Port    0x0000B000-0x0000B0FF

IRQ Channel    IRQ 4294967291

I/O Port    0x000003B0-0x000003BB

I/O Port    0x000003C0-0x000003DF

Memory Address    0xA0000-0xBFFFF

Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 649.50 KB (665,088 bytes), 8/3/2015 6:42 PM)


8. Attachments

Organized in

Original

Reproduce 1

Reproduce 2

Reproduce 3

Registry and Save File2017-05-10_190218-Original Crash.zip2017-05-10_221034-Reproduce 1.zip2017-05-10_221228-Reproduce 2.zipReproduce 3.zipRegistry and Save File.zip

0Send private message
8 years ago
May 12, 2017, 3:20:20 PM

I forgot in my original post: I've also did the Steam "Verify Integrity of Game Files" (several times) It always comes back with "1 file failed to validate and will be reacquired"

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