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Master List of Endless Space 2 Fixes

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8 years ago
Oct 7, 2016, 12:39:38 AM

Cross posted from Steam as well


http://steamcommunity.com/app/392110/discussions/0/350544117175815524/


Right now its fairly basic in terms of troubleshooting. If you know of any other fixes that could help users please let me know so I can add them here and on the Steam post as well


This thread will try to correlate fixes for getting Endless Space 2 running



Reinstall Redistributables


Go to


<steaminstall>\steamapps\common\Endless Space 2\_CommonRedist


  •  Go to DirectX/Jun2010
  •  Run Setup.exe
  •  YES YOU HAVE TO DO THIS! NO IT DOESN'T MATTER YOU HAVE THE 'LATEST' DIRECTX

  •  Go to DotNet\4.5.1\
  •  Run NDP451-KB2872776-x86-x64-AllOS-ENU.exe

  •  Go to vcredist\2010\
  •  Run BOTH vcredist_x64.exe and vcredist_x86.exe

REBOOT YOUR COMPUTER. This is not optional. Reboot it.



Incompatible Programs That Cause Crashes


The following programs can cause the game to crash. Quit these applications entirely before launching the game

  •  EVGA's Precision X OC
  •  DropBox
  • ASUS Strix Audio Program


Game REQUIRES DX11


As per the system requirements, the game requires DX11 to run. Your video card must be an


AMD HD5000

Nvidia GTX400


or higher to be DX11 compliant. If you do not have a DX11 compliant card the game will not run




Intel Cards Are Not Supported


As per the system requirements, Intel cards are unsupported at this time




Wait DXDiag Says I Have DX11/DX12!!


Many people don't seem to know if their video card supports DX11. In order to check this do the following

  •  Click Start->Run
  •  Type in "Dxdiag"
  •  Press Enter

See the DirectX version here?


THIS IS A LIE


This only shows what the OPERATING SYSTEM supports. Not what your VIDEO CARD supports.


To check what your video card supports

  •  Click the Display tab
  •  Look in the upper right
  •  For Windows 7 look for "DDI Version"
  •   For Windows 8/10 look for "Feature Levels"

If you DO NOT see "11" in the "DDI Version or "Feature Levels" line, your video card DOES NOT support DX11


This CANNOT be solved by installing DirectX.


It is a HARDWARE problem with your video card.




Update Your Video Card Drivers


It is also important that you update your drivers through software provided by your video card manufacturer or directly from their site. Using Windows or updating software provided by your laptop manufacturer to find more recently drivers is less reliable, as they will likely only have drivers that initially shipped with the product, or will be out of date with the actual video card manufacturer.


Always make sure you reboot your machine after installing the drivers, just to be safe. Then try relaunching the game.


Laptop users should force their Nvidia/AMD cards


Use the Nvidia Control Panel or AMD CCC to force the game to use your built in GPU instead of the Intel one


This guide should help you depending on your video card:


http://www.howtogeek.com/175281/how-to-force-graphics-options-in-pc-games-with-nvidia-amd-or-intel-graphics/




Verify the Integrity of the Game Cache


  •  Go to your Steam Library
  •  Right click -> Properties on Endless Space 2
  •  Click the "Local Files" tab
  •  Click on the "Verify Integrity of Game Cache..." button



Post your system specs and details about your issue


It's important for the devs to know what your system specs are if they are to troubleshoot issue. Try to put a baseline information such as


OS:

Video Card:

CPU:


You can also go to the Steam Client and go to

Steam-Help-System Information


That window has a lot of technical stuff about your system that can help the devs identify things


Also when describing your problem be as descriptive as possible. They'll need to recreate your problem so more details is always better.  Adding screenshots can also be helpful in describing visual issues.

Updated 8 years ago.
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