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Error message help

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6 years ago
Aug 3, 2018, 8:54:22 PM

Everytime i try to load my game, a message pops up saying "A serious error has occured. The game failed to start. If this issue occurs again, please go to the games2gether to report a bug". Anybody know how to fix this?

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6 years ago
Aug 4, 2018, 9:16:30 AM

Don't forget to attach useful files if you feel like they are relevant (sorted out):

  • Screenshots (you can edit them to add a beautiful red circle made on MS Paint to help us identify the issue)
  • Diagnostic files (located by default under "C:\Users\YOUR_USER_NAME\Documents\Endless Space 2\Temporary Files" -- for Mac users: "User/YOUR_USER_NAME/Library/Application Support/Endless Space 2/Temporary Files") and select the correct file by looking at the name like "Diagnostics - 2016'10'11 @1407'46''" that gives you the date and hour which should correspond to a save file)
  • Output logs (one output_log.txt located under Steam\steamapps\common\Endless Space 2 in a folder named in the YYYY-MM-DD_HHMMSS format created in case of crash and one in the EndlessSpace2_Data folder -- for Mac users User/YOUR_USER_NAME/Library/Logs/Unity/Player.log )
  • DxDiag (PC only): Attach a DxDiag report. This is only relevant if your bug has to do with crashing, artefacts or something. If it's only affecting gameplay, a DXDiag isn't necessary.
  • Apple System Profiler (Mac only): Copy and paste the content of the Apple System Profiler report (do not attach the report file directly, we can't use it!)

Could be useful, to find a solution.

Updated 6 years ago.
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