Because a problem of the web, i claimed the game but y didn't get it, y synced my accounts correctly as i was asked to, have been waiting for almlst one month now, having sent several emails to resolve this, nobody has answer me, nobody has told me how to get the game, what i have to do? I get ignored.

Nor Relic, nor Sega are here.

Try there: https://support.sega.com/hc/en-gb