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Crashes at Loading Screen

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8 years ago
Oct 7, 2016, 9:42:27 PM

Hey everyone. The game won't load for me, it keeps crashing at the loading screen. The bar will fill about 10% before crashing to the desktop. Drivers have been updated fully as well. 

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8 years ago
Oct 7, 2016, 9:51:10 PM

I have the exact same problem.  Got the standard edition through steam, verified the game cache, updated drivers, the works.  No change.


For reference, my system info:


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System Information
------------------
Time of this report: 10/7/2016, 16:27:35
Machine name: -----------
Machine Id: ---------------------------------------
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.160915-0644)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP ENVY 15 x360 PC
BIOS: F.07
Processor: Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz (4 CPUs), ~2.6GHz
Memory: 8192MB RAM
Available OS Memory: 8122MB RAM
Page File: 4797MB used, 4605MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_22D6103C&REV_0B
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 2160 MB
Dedicated Memory: 112 MB
Shared Memory: 2048 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO33ED
Native Mode: 1920 x 1080(p) (60.380Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver File Version: 10.18.0015.4248 (English)
Driver Version: 10.18.15.4248
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.0

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8 years ago
Oct 10, 2016, 1:39:45 PM

Could you make sure you follow the steps in this thread to try and troubleshoot your issue: https://www.games2gether.com/endless-space-2/forum/73-tech-support/thread/20661-read-first-common-issues-guides-and-solutions



If they do not fix the problem, please give us a DXDiag of your machine (or share what you get from your Steam Menu> Help> Client information) along with what you've tried. Thanks!

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