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8 years ago
Dec 2, 2016, 10:03:07 AM

Cant play game because no menu pops up when i get past the initial load screen. Stuck at the screen with the rotating planet and Endless Space 2 sign. System Specs below, thanks in advance!


Computer Information:
Manufacturer:  HP
Model:  HP Notebook
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor:  GenuineIntel
CPU Brand:  Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
CPU Family:  0x6
CPU Model:  0x4e
CPU Stepping:  0x3
CPU Type:  0x0
Speed:  2400 Mhz
4 logical processors
2 physical processors
HyperThreading:  Supported
FCMOV:  Supported
SSE2:  Supported
SSE3:  Supported
SSSE3:  Supported
SSE4a:  Unsupported
SSE41:  Supported
SSE42:  Supported
AES:  Supported
AVX:  Supported
CMPXCHG16B:  Supported
LAHF/SAHF:  Supported
PrefetchW:  Supported

Network Information:
Network Speed:

Operating System Version:
Windows 10 (64 bit)
NTFS:  Supported
Crypto Provider Codes:  Supported 311 0x0 0x0 0x0

Video Card:
Driver:  Intel(R) HD Graphics 520

DirectX Driver Name:  igdumdim32.dll
Driver Version:  21.20.16.4494
DirectX Driver Version:  21.20.16.4494
Driver Date: 25 July 2016
OpenGL Version: 4.4
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Intel(R) HD Graphics 520
VendorID:  0x8086
DeviceID:  0x1916
Revision:  0x7
Number of Monitors:  1
Number of Logical Video Cards:  1
No SLI or Crossfire Detected
Primary Display Resolution:  1536 x 864
Desktop Resolution: 1536 x 864
Primary Display Size: 13.54" x 7.60"  (15.51" diag)
34.4cm x 19.3cm  (39.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes:  2x 4x 8x 16x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM:  8082 Mb

Miscellaneous:
UI Language:  English
Microphone:  Not set
Steam Controller Cable and Base:  Not set
Media Type:  DVD
Total Hard Disk Space Available:  952606 Mb
Largest Free Hard Disk Block:  584083 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected


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8 years ago
Dec 2, 2016, 2:28:56 PM

Note currently Intel cards are unsupported


You can try to update your Intel drivers to the latest ones from intel.com but the game may or may not work. 

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8 years ago
Dec 28, 2016, 3:23:42 PM
bzm3r wrote:

Are there any plans to fix this issue?


Intel cards aren't officially supported so I don't think they're spending resources addressing issues on Intel cards

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8 years ago
Dec 30, 2016, 4:40:46 PM

That seems kind of shisty what about all the people that want to play the game but don't want to buy a new laptop to play it on?


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8 years ago
Dec 30, 2016, 7:02:15 PM
fallen37 wrote:

That seems kind of shisty what about all the people that want to play the game but don't want to buy a new laptop to play it on?



Many games don't support Intel chipsets. That's up to each developer to decide what minimum requirments can or cannot be met.

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