[SOLVED] [AMD] Can't load the menu

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Riful

Newcomer

The price of greatness is responsability

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Riful

Newcomer

3 300g2g pts

7 years ago

May 31, 2017, 4:59:44 PM

Hi,

Issue:

Can't load the menu

Pacth:

[1.0.52] Hotfix

Description:

The game start properly but I can't get past the loading screen before the menu. So the menu never appears. If I switch to an other window I can't get back to the game screen without graphic bugs.

I got this bug a few times before but it was fixed. Since I no longer have access to other builds in the beta menu I can't play the game.

I am playing with an AMD Radeon R7 M260 Series.

My dxdiag:

DxDiag_riful.txt

Updated 7 years ago.

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DEVWeaponizedCaffeine

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DEVWeaponizedCaffeine

Addict Rocketeer

33 800g2g pts

7 years ago

Jun 1, 2017, 10:50:18 AM

Hey :)

Thanks for the report, and for thoughtfully including your DxDiag!

Could you also provide your Diagnostics and output_log?

I believe that would help our devs investigate the matter!

Thanks again :)

Updated 7 years ago.

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Sharoplet

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Sharoplet

Newcomer

800g2g pts

7 years ago

Jun 1, 2017, 12:05:38 PM

WeaponizedCaffeine wrote:
Hey :)

Thanks for the report, and for thoughtfully including your DxDiag!
Could you also provide your Diagnostics and output_log?
I believe that would help our devs investigate the matter!

Thanks again :)

I have the same problem - https://www.games2gether.com/endless-space-2/forums/114-bug-reports/threads/26454-i-couldn-t-launch-the-game-endless-space-2?page=1

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Riful

Newcomer

The price of greatness is responsability

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Riful

Newcomer

3 300g2g pts

7 years ago

Jun 1, 2017, 12:30:29 PM

Thanks for the reply.

Here is my output_log and my Diagnostics:

output_log.txt

Diagnostics - 2017'05'31 @1129'05''.html

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DEVWeaponizedCaffeine

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DEVWeaponizedCaffeine

Addict Rocketeer

33 800g2g pts

7 years ago

Jun 1, 2017, 3:28:40 PM

Hello :)

I've checked the file you provided and realized a thing:

You said you're running an AMD Radeon R7 M260 Series GPU but your logs say the game is ran on an Intel(R) HD Graphics 5500.

So that could be why you're experiencing this issue.

Make sure your laptop is plugged in, check your power settings (Eco modes tend to reduce performances heavily) and also make sure you're running the game with the AMD card in the Catalyst Control Center.

Hope this helps you resolve your problem!