I have gone through ALL trouble shooting steps as suggested on steam.

These are my specs: Below are my diagnotic files...thanks.

Computer Information:
Manufacturer:  HP
Model:  HP Notebook
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor:  GenuineIntel
CPU Brand:  Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz
CPU Family:  0x6
CPU Model:  0x8e
CPU Stepping:  0x9
CPU Type:  0x0
Speed:  2904 Mhz
4 logical processors
2 physical processors
HyperThreading:  Supported
FCMOV:  Supported
SSE2:  Supported
SSE3:  Supported
SSSE3:  Supported
SSE4a:  Unsupported
SSE41:  Supported
SSE42:  Supported
AES:  Supported
AVX:  Supported
CMPXCHG16B:  Supported
LAHF/SAHF:  Supported
PrefetchW:  Supported

Operating System Version:
Windows 10 (64 bit)
NTFS:  Supported
Crypto Provider Codes:  Supported 311 0x0 0x0 0x0

Video Card:
Driver:  AMD Radeon (TM) R7 M340
DirectX Driver Name:  aticfx32.dll
Driver Version:  22.19.662.4
DirectX Driver Version:  22.19.662.4
Driver Date: 7 20 2017
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: AMD Radeon (TM) R7 M340
VendorID:  0x1002
DeviceID:  0x6900
Revision:  0x83
Number of Monitors:  1
Number of Logical Video Cards:  1
No SLI or Crossfire Detected
Primary Display Resolution:  1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 18.90" x 10.63" (21.65" diag)
48.0cm x 27.0cm (55.0cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes:  2x 4x 8x

Sound card:
Audio device: Speakers (2- USB PnP Sound Devi

Memory:
RAM:  16299 Mb

Miscellaneous:
UI Language:  English
Media Type:  DVD
Total Hard Disk Space Available:  242935 Mb
Largest Free Hard Disk Block:  111411 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

Diagnostics - 2017'09'17 @1043'33''.html

output_log.txt

DxDiag14thsept.txt

Hi Skulbow,

I have looked at your diagnostic file, the game stops rather short... Your game config seems adequate.

You mention following Steam steps, did you look at our own FAQ? Is your vcredist up to date? Driver? Do you have a proper video codec installed?

Cheers,

No I haven't looked properly at the FAQ here which I will do but from a quick look it seemed to have the same suggestions as Steam. I have reinstalled all the vcredist files a couple of times now.. I have reinstalled my video drivers and even tried beta versions...no difference.

I have checked FAQ and have tried everything there as well. Most things are the same as Steam suggestions. I have heard some whispers/comments that ES2 isn't always compatible with ATI cards...is that correct because that is probably my issue as I use one on this laptop... the odd thing is it is more powerful than the Intel card on my Surface pro 4 but I can actually play the game on that tablet/laptop where as it will NOT even load up on this BETTER specced laptop...

Anymore advice or suggestions????

Its odd the game thinks you're runningwindows 7

Are you running steam in a compatiblity mode?

Also as noted previously your ouput_log and diagnositics seem too short, I'd probably re-run the game and generate some new files and upload them. Something seems to be cutting it off

Also ensure you've forced the aMD card via the ccc as well, the 'automatic' thing wont cut it

I have run the game in every compatabilty mode at some time with the exact same results. I am not even seeing the first video which shows the amplitude logo..I just get the sounds...also I have run the game directly from the catalyst control panel...deleted the profile, loaded a new profile etc. I have used different command line parameters which other users on the steam forums have said worked..eg novideo, amdfix etc etc...I have literally tried anything which has worked for others on the forums....all without any change. ????????????

Just tried again and got a lot further than any other attempt...these are the files from that attempt...:)

Diagnostics - 2017'09'21 @0954'48''.html

DxDiag.txt

output_log.txt

Even better results...Tried three times to load game and each time got better...except no menu text...used -dx10 and voila next time menu text so could actually start a game.....no compatability mode now and have played 22 turns without a hiccough...so looks good..thankyou for persevering with me but been trying to play this since 13th September now without success and don't really know what I have done differently because I have tried -dx10 before.

:( I can't understand...tried to play again and I am back to the very early problem in that I don't even get SEGA /Amplitude videos and game freezes on start screen with music playing and white  loading bar 1/5th of way along stopped!!!

Do you have any additional antivirus software ? People that have, seem to have any kind of trouble.

I have tried at one point turning off firewall and anti virus but it didn't make a difference...thanks for suggestion I appreciate any advice because it is so frustrating!!!

Hi Skulbow,

I understand your frustration, and I feel frustrated too because we do not understand what is going on, especially with this intermittent behavior. 

Have you tried to update your video codecs (with the Klite pack)? The last outpout_log shows that the game shutdowns on the internal video playback tool (AVPRO video).

Cheers,

I have tried Klite codecs on the off chance because I suspect it is a video issue as I am not seeing the opening Sega/Amplitude videos only sound.

Could you tell me what the AVPRO video is? That is not my video card...is it a codec?

Sorry, I should not have confused you with this. This is just an internal video player we use, and which relies on the video codecs installed on your system.