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[Solved] Sudden crash on startup

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Kray

Kray

Titanium Sister

- "With the Hissho comes the Hero we all yearned for: Big Bird!"

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Kray

Titanium Sister

25 500g2g pts
E.N.F.E.R.Endless Space 2 •Endless Legend •Endless SummerLove Thyself
ProfilerEndless SpaceDungeon of the EndlessProducerCollectorShapeshifterSurvivor
8 years ago
Sep 28, 2017, 7:55:58 AM

A sudden change over night. I played the game yesterday without any issues and now I got an error msg whenever I start it. (via steam, in game folder, as admin, compatibility mode for win 7 - doesn't matter). 


I verified game cache, used DDU and re-installed graphics drivers as I thought 17.9.2 might be the issue since I had weird mouse cursor artifacts once. 


error.log


output_log.txt


DxDiag.txt


The game is whitelisted in Comodo (AV/FW). I also had multiple reboots now.

Updated 8 years ago.
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AmpliMath

DEVAmpliMath

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AmpliMath

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DEVAmpliMath

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31 800g2g pts
Survivor
ShapeshifterEndless Legend FounderEndless SpaceEndless Legend •Dungeon of the EndlessEndless Space FounderDev TeamOld-TimerProfilerEditorDungeon of the Endless FounderCollectorEndless Space 2 •Endless Space 2 FounderGAMES2GETHER FounderBEER2GETHEREVENTS2GETHERProducerE.N.F.E.R.Writer
8 years ago
Sep 28, 2017, 8:53:54 AM

Hi there Kray,


Alas, there is not much I see in the logs. Your computer should be fine to run the game (and did run it correctly if I understand well). Did you install different video codecs or something like that? 


Also can you share the Diagnostics file? It could tell me more.


Thanks

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Kray

Kray

Titanium Sister

- "With the Hissho comes the Hero we all yearned for: Big Bird!"

Message

Kray

Titanium Sister

25 500g2g pts
E.N.F.E.R.Endless Space 2 •Endless Legend •Endless SummerLove Thyself
ProfilerEndless SpaceDungeon of the EndlessProducerCollectorShapeshifterSurvivor
8 years ago
Sep 28, 2017, 9:21:25 AM

Hi and thanks for your reply. There's only a crash.dmp file left I hadn't uploaded yet. 


crash.dmp


about codecs: I installed VLC one or two days before the crash occured. Going to uninstall it now. What Codecs are essential for ES2? Is there a way to reinstall/reset them? 


Updated 8 years ago.
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Kray

Kray

Titanium Sister

- "With the Hissho comes the Hero we all yearned for: Big Bird!"

Message

Kray

Titanium Sister

25 500g2g pts
E.N.F.E.R.Endless Space 2 •Endless Legend •Endless SummerLove Thyself
ProfilerEndless SpaceDungeon of the EndlessProducerCollectorShapeshifterSurvivor
8 years ago
Sep 28, 2017, 9:56:22 AM

I just looked through documents and found the folder with the diagnostic files. There's only one from yesterday evening when the game was running fine. It's an html file and I get an error when I want to upload it here. packing it as 7z now.



Diagnostics - 2017'09'27 @2118'05''.7z

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AmpliMath

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AmpliMath

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DEVAmpliMath

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31 800g2g pts
Survivor
ShapeshifterEndless Legend FounderEndless SpaceEndless Legend •Dungeon of the EndlessEndless Space FounderDev TeamOld-TimerProfilerEditorDungeon of the Endless FounderCollectorEndless Space 2 •Endless Space 2 FounderGAMES2GETHER FounderBEER2GETHEREVENTS2GETHERProducerE.N.F.E.R.Writer
8 years ago
Sep 28, 2017, 12:39:44 PM

I guess the correct codecs should be the Klite codec pack. We will update the common issues guide with this info.


Let me know if this changes anything.


Cheers,

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Kray

Kray

Titanium Sister

- "With the Hissho comes the Hero we all yearned for: Big Bird!"

Message

Kray

Titanium Sister

25 500g2g pts
E.N.F.E.R.Endless Space 2 •Endless Legend •Endless SummerLove Thyself
ProfilerEndless SpaceDungeon of the EndlessProducerCollectorShapeshifterSurvivor
8 years ago
Sep 28, 2017, 6:24:33 PM

Thanks for your help. The K-Lite Codec Pack didn't help. I usually stay far, far away from codecs as I have some bad experiences messing around with them in the past. 


My problem wasn't an ES2 only problem either. Half of my games didn't work anymore. Got a lot of stackhash errors. So after trying a couple of other things, I did a fresh re-install of my PC. 


ES2 is now working fine again. 


Thanks for your quick help. It was very much appreciated!

Updated 8 years ago.
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