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[PC] Game crashed on the start

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7 years ago
Nov 28, 2017, 5:38:09 PM

As soon as I launch the game on Steam it almost immediately stops working and gives the error shown above in the screenshot.

The topic with the message about this bug I also created in the Bug Report section: https://www.games2gether.com/endless-space-2/forums/114-bug-reports/threads/28487-game-crashed-on-the-start?page=1
Characteristics of my computer and its model:

  • HP-15 ba094ur
  • Processor AMD A10 9600P with Radeon R5
  • Discrete graphics card:  AMD Radeon R7 M340
  • 12 GB RAM
  • Other characteristics here: DxDiag.txt

Output logs: 2017-11-29_001638.rar

Diagnostic files: Diagnostics - 2017'11'23 @1740'55''.html Diagnostics - 2017'11'23 @1746'07''.html

As possible solutions to the problem, I tried compatibility with various versions of Windows up to Vista and running as administrator, adding a launcher to the white list of antivirus.
I hope you will help with the solution of this problem. I want to play this game, not to demand a refund.

If a similar topic has already been raised and the solution has been found, please give me a link. Thanks.

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7 years ago
Nov 29, 2017, 5:47:56 PM

Your logs indicate D3D is crashing the system


Please go into the game install directory and manually reinstall directx. Also ensure you reboot after the installation. Yes you have to reboot. 

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7 years ago
Nov 30, 2017, 11:50:19 AM

The problem is solved by rolling back on the old graphics card drivers. I do not know why, but on new AMD drivers version 17.11 there are errors related to DirectX in this game.

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