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[PC] Endless Loading

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5 years ago
Jun 1, 2019, 4:58:39 AM

Hi,


This is the first time back since supporting Beta and had hoped that this issue was fixed.


After going through multiple ways to attempt to fix the problem, I still cannot progress past the initial Loading screen. 


The loading bar progresses to full and allows the music to start playing, however does not progress past this point.


I have currently made the following changes:

  • Running in Administrator Mode
  • Running in Compatability for Windows 7
  • Varified cache
  • Deleted all Beta Folders
  • using the steam -novideo launch option
  • changed the .dll file to Good from Beautiful
  • ensured exceptions for Bitdefender are active
  • attempted to run the game in different versions
  • activated/deactivated DLC
  • un-installed/re-installed game (including rebuilding my computer)
  • installed/updated Chroma (even though I dont use any Razor products)
  • Uninstalled Dropbox
  • Disabled steam overlay

Currently using a Gygabyte Nvidia RTX 2070 graphics card.


Attached below is my output log.

Edit: I have added two diagnostics found in my files. @1850 is without DLC, @2143 is with DLC


Some help enabling me to play this game would be greatly appreciated.


Updated 5 years ago.
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5 years ago
Jun 2, 2019, 12:57:27 PM

I would try to uninstall BitDefender and start game past reboot. If game works fine, reinstall BitDefender (including exceptions for document and Endless Space 2 folders). Did you check the folders for having read and write permissions included?

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5 years ago
Jun 4, 2019, 12:45:17 PM

Looking at the disgnostics file, it strikes me as a failure to load some of the files. However, since you already said you removed BitDefender and DropBox, and taken most other steps related to issues like this, I am not sure what may be causing it. Do you have any other programs that may be interacting with the game folders?

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5 years ago
Jun 5, 2019, 6:05:21 AM

I've disabled the steam overlay, but thinking on this potentially discord. Also using CAM for PC monitoring. I'll disable these and update.


Update: I have tested and still unable to progress to the main menu. I have also changed a few settings, inlcuding the following (but not in order):

  • deactivated Geforce Experiance overlay
  • deactivated Discord overlay
  • Running in Windowed mode
  • changed the registery located in "Steamapps\Common\Endless Space 2\" from beautiful to Good
  • changed the registery located in my documents from Good to Simple
  • turned off smart file protection (Bitdefender)
  • confirmed application access through the firewall (was already active)
  • Re-installed Razor Synapse (moot point due to no razor products to take control of)
  • deleted ChromaAppInfo in the "Steamapps\Common\Endless Space 2\" location
  • Attempted to run program with firewall turned off
  • attempted to run with Internet disconnected
  • turned on Steam cloud

Currently purging my computer of all ES2 files and redownloading.


Update 2: Physically deleting all files and redownloading somehow worked. I have my own suspicions on on why downloading after I rebuilt the computer didnt work, but the game is now playable. Thank you for your support Groo and The-Cat-o-Nine-Tales.


Updated 5 years ago.
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