Hi,

Since i have a new computer (Surface Laptop 3 vs my old Surface Pro 4), it's impossible for me the launch the game.

Afther the video intro and during the Loading Screen, the game come back to desktop (after 10% of loading). it wasn't the case with my Surface Pro 4.

Please find below the info and i want to mention i have tried everything (Update graphic drive, reinstall the game, check the file on steam, launch in admin mode etc.)

• Summary / Title:  Game crashes just after the launch
• Description: Afther the video intro and during the Loading Screen, the game come back to desktop (after 10% of loading)
• Steps to Reproduce: Launch the game, then crash.
• Reproducibility: 5/5
• Expected Behavior: Game launch
• Version: last version available on steam. As i can't launch the game, i don"t where i can find the info
• Attachments:  Diagnostics / Output logs / DxDiag

DxDiag : https://1drv.ms/t/s!Aspd_DQddcEAiZA_NxjxvD5C1DFVMA?e=pmniWy

Msinfo : https://1drv.ms/t/s!Aspd_DQddcEAiZBA1Oj2yOi-Wx2xqg?e=YO1dgt

EndlessSpace Output: https://1drv.ms/t/s!Aspd_DQddcEAiZBJwA24jSIgdMH7NQ?e=rgPvsR

EndlessSpace Diag : https://1drv.ms/u/s!Aspd_DQddcEAiZBICGU53tv2XOJaLg?e=P5sljv

Thank you for your help

thank you for your help

Any news ? or update ?

I have bought the game, all the add-ons and now i can't play ?!

Please help or refund me please !

Philippe

up

It's holiday season, you won't get a reply until they come back to work.

I have the same issue on my XPS 13 2 in 1 7390.

Game starts loading and just before finishing it just closes without any error message.

I read that back when the games launched, there were issues with integrated (intel) graphics. Do they still exist and could those issues be the cause of this problem?

The Iris Plus Graphics on this 10th Gen Ice Lake CPU are certainly capable of running the game and if there are still Graphics API incompatibility issues, I have not yet seen them on any other game. Neither newer nor older games showed any kind of fatal issue like this thus far. Endless Space (1) for example runs just fine.

Diagnostics.html

output_log.txt

DxDiag

Up !

It's not working, no update nothing...

It was working on my previous computer and not with the new one....

So please do your job.

darkfire000 wrote:

I have the same issue on my XPS 13 2 in 1 7390.

Game starts loading and just before finishing it just closes without any error message.

I read that back when the games launched, there were issues with integrated (intel) graphics. Do they still exist and could those issues be the cause of this problem?

The Iris Plus Graphics on this 10th Gen Ice Lake CPU are certainly capable of running the game and if there are still Graphics API incompatibility issues, I have not yet seen them on any other game. Neither newer nor older games showed any kind of fatal issue like this thus far. Endless Space (1) for example runs just fine.

Diagnostics.html

output_log.txt

DxDiag

Same on my side, all the game are running very well...ALL games !

It's just Endless Space 2...so it's a shame

I am facing the same issue on my Surface Laptop 3 as well! My case is for Endless Legend but it crashes exactly like yours.

We've seen the reports, and I've passed them along when they were first made. Unfortunately I don't have the knowledge to tell you any more based on your logs, and I haven't received any new info from the team.

Thanks a lot for replying anyway and forwarding of course! We keep checking this post. I would really appreciate if you guys would keep us up to date on this. Have a great evening!

This [https://software.intel.com/en-us/articles/openssl-sha-crash-bug-requires-application-update ] did the trick for me. 

1. Navigate: Windows > Control Panel > System and Security > System > Advanced System Settings

2. Click "Environment Variables..." and click "New" under System Variables.

3. Enter "OPENSSL_ia32cap" in variable name, and ":~0x20000000" in value.

Press OK and restart your computer.

Although one should not set system variables just to run a game this fixed it for some users. I hope devs come with a better solution an post it here.