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Video/Movie issues

CorruptionMP4Video

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5 years ago Sep 19, 2019, 2:43:54 PM

Hey Guys,


So, I've been having this issue with the movie files playing properly during gameplay. They seem to be corrupted or desynced. I'm not sure. Eitherway it has been annoying to the point of not playing. I have verified the file integrity through Steam, Uninstalled and Reinstalled, confirmed that the default player is windows media player and not VLC. I even checked the individual videos in the folder and tested in both VLC and WMP, and everything played fine. So I'm kinda at a loss. Anyone got any suggestions?


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5 years ago
Sep 19, 2019, 8:26:01 PM

I recommend you post your issue in the Tech Support Forum. There is a helpful list of attachments which can aid others in resolving the issue. The following link will explain:

Tech Support Guide


In short,

  • Screentshots (you've already got some good ones)
  • Diagnostic file
  • Output log
  • DxDiag (PC only)
  • Apple System Profiler (Mac only)


This should help you find a resolution to your problem. Regards.

Updated 5 years ago.
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5 years ago
Sep 19, 2019, 8:26:01 PM

I recommend you post your issue in the Tech Support Forum. There is a helpful list of attachments which can aid others in resolving the issue. The following link will explain:

Tech Support Guide


In short,

  • Screentshots (you've already got some good ones)
  • Diagnostic file
  • Output log
  • DxDiag (PC only)
  • Apple System Profiler (Mac only)


This should help you find a resolution to your problem. Regards.

Updated 5 years ago.
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