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Rewards? How to get them?

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6 years ago Jan 24, 2019, 7:12:02 PM

Hi! So next to the house icon of this site, there is a box with a moving emoji that says NEW GIFT! Apparently i have gifts to claim, but it says to link account to Steam. I already did that, but it still says the same. Am i doing something wrong or i already got the rewards? I also dont understand what the rewards explanation means by "add-on". Thanks in advance!

Edit: Weird enough my account settings say the steam account is already linked, but it's the only place where it shows that.

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6 years ago
Jan 25, 2019, 9:20:59 PM

I've been able to redeem 2 rewards of the 10 it said i have. The other 8 are comics so no need to redeem them.

Updated 5 years ago.
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6 years ago
Jan 24, 2019, 7:27:14 PM

I have the same problem, can't claim the rewards despite linking my account with steam...

Updated 3 years ago.
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6 years ago
Jan 24, 2019, 9:19:28 PM

Site is broke - I put support ticket in but it just refers to https://support.sega.co.uk/hc/en-us . I tried adding Ato on steam, no reply in comments on announcement or to friend request.


https://steamcommunity.com/games/endless-space/announcements/detail/1703951743101167654


https://steamcommunity.com/id/WhyAto


Maybe he'll wake up if he gets enough friend requests.


Posted 3.5 hours ago, you'd think they would have fixed or replied by now.


I don't think Sega support is going to reply to me within the 1 day this offer is available.


BAD PUBLICITY, WASTING TIME.. 

Updated 5 years ago.
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6 years ago
Jan 25, 2019, 4:44:47 PM

Hi, 

We are aware of this issue and are working on a fix. Sorry for the inconvenience. This should not last long.

Updated 5 years ago.
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6 years ago
Jan 25, 2019, 9:20:59 PM

I've been able to redeem 2 rewards of the 10 it said i have. The other 8 are comics so no need to redeem them.

Updated 5 years ago.
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6 years ago
Jan 24, 2019, 9:23:40 PM

just wait until everything is repaired –

devs definitely aware of a problem, as there are already 1000 of posts :)

Updated 5 years ago.
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6 years ago
Jan 25, 2019, 12:11:19 AM

Same problem here, account shows as linked but can't claim anything

Updated 5 years ago.
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6 years ago
Jan 24, 2019, 9:27:30 PM

There doesn't seem to be a time limit, so be patient and wait a bit.

Updated 6 years ago.
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6 years ago
Jan 25, 2019, 6:01:11 AM

I was able to get 2 DLC for Endless Space 2. I found them when looking at my "Profiler" badge in the "Connect to Steam" task.

Updated 6 years ago.
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6 years ago
Mar 18, 2019, 10:14:58 AM


When I try to pick up a gift, I get this answer: 

An error occured with your last action. Please reload or contact an administrator if this error persists.

Who has this problem already been solved?
 
Updated 5 years ago.
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