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Help with blue screen crash

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10 years ago
Dec 8, 2014, 1:16:15 PM
Hello guys, I have bought this game recently and I love it, but for some reason it makes my computer crash quite often.



The game crashes and I get a blue screen. It only happens with this game. I get no description of what happened, just a sudden blue screen. It seems to happen more often when finishing a floor, but it happens randomly while playing or loading a game. I have Win 8.1 64bit, I play in a msi ge60 laptop.



Specs:

Intel Core i7-3630QM

Graphics adapter NVIDIA GeForce GTX 660M

8GB DDR3



I have already tried reinstalling the game in case something went wrong, but it doesn't help. Every time it crashes I do the verify game cache thing and every time it donwloads a 1.6KB file, afterwards the game works for a while, but I always get a blue screen again if I keep playing.



Thanks in advance for your help!



I attach the last diagnosis file from today (crashed while loading game)



Diagnostics_20141208_140040.txt
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10 years ago
Dec 8, 2014, 1:33:40 PM
Hello Ysa!



Thank you a lot for your report, we will look into it.



After the next crash, could you please provide us this file?



OUTPUT LOG

  • For PC: [Steaminstalldir]/Steamapps/Common/Dungeon of the Endless/DungeonoftheEndless_Data/output_log.txt
  • For MAC: (via the OSX Console) - ~/Library/Logs/Unity/Player.log




Thank you.
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10 years ago
Dec 8, 2014, 4:04:23 PM
Hello, it hapenned again.I attach all the files (save, output, registry, and diagnosis) DoE crash info.zip



I was playing, saved before finishing the floor (as it usually crashes there, I usually make a save backup so when it crashes I don't have to restart the whole floor) and the blue screen happenned when loading.



Thanks!
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10 years ago
Dec 31, 2014, 4:44:36 PM
Hi,



I am having exactly the same problems with a Blue Screen Crash its only on this game. I love the game but with the random Blue Screen and Multiplayer dropping connection randomly I have never gotten past level 4. Please see the Output Log file attached.



For refernce I am using an AMD HD7970 Graphics card on a Windows 7 64 Bit PC.



The Blue Screen always says the same thing:



DRIVER_IRQL_NOT_LESS_OR_EQUAL

Technical Information.

*** STOP: 0x000000D1 (0xFFFFF8801080A000, 0x0000000000000002, 0x0000000000000000, 0xFFFFF88006732254)

*** e22w7x64.sys - Address FFFFF88006732254 base at FFFFF88006719000, Datestamp 4f56a8bf
output_log.txt
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