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Crash on loading game: Fatal error in gc Duplicatehandle failed

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9 years ago
Apr 30, 2015, 12:15:43 AM
Make "Save and exit", then pressed "continue", game start to load, come to 100%, and then crashed with error:"Fatal error in gc Duplicatehandle failed". After that i restart game and my save disappears, so i need to start from the begining.

That happens every several loads, so i make a copy of saves before loading (in users folder).

Win7x64, Corei5-2410M, 8Gb Ram, Nvidia GeForce 315M

Version 1.0.63

+bookworm +deepfreez addons



Here is folder: https://yadi.sk/d/GeP1ubs_gLep3



And screenshots:



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9 years ago
Apr 30, 2015, 9:53:08 AM
Hello windessy,

Thank you for your report, I'm forwarding it to the technical team!



Edit: It seems that it is due to your graphic card (which is, unfortunately, lower than the minimum requirement) smiley: frown
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9 years ago
May 6, 2015, 8:10:43 PM
Saylawl wrote:
Hello windessy,

Thank you for your report, I'm forwarding it to the technical team!

Edit: It seems that it is due to your graphic card (which is, unfortunately, lower than the minimum requirement) smiley: frown




Minimum requirements:

Graphics: NVIDIA GeForce 8600 GT or equivalent

DirectX: Version 9.0c



My card is GF315M - higher generation than GF8600GT, it support DX11

It can not be the only source of the problem, because as i say in the begining, game works well until i exit. It doesn't crush during the game. And i will never believe, that my video card can DELETE MY SAVES.
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9 years ago
May 7, 2015, 8:31:12 AM
windessy wrote:
Minimum requirements:

Graphics: NVIDIA GeForce 8600 GT or equivalent

DirectX: Version 9.0c



My card is GF315M - higher generation than GF8600GT, it support DX11




You're right, I'm sorry about that!



We are going to look into it.
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9 years ago
May 7, 2015, 9:09:28 AM
Hi windessy,



From what I see in your logs, the game seems to crash when trying to write your user profile file on your disk.

Did you have any issues with it in the past?

Is your "my documents" folder hosted on a HDD or a SSD?



There's also a known compatibility issue between Unity games and Avast antivirus.

If you use Avast on your computer, please try one of these solutions:

https://forum.avast.com/index.php?topic=117134.msg951968#msg951968

http://steamcommunity.com/app/237550/discussions/0/648811852265705919/?l=french



Good luck!

Please tell us if you found anything.
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9 years ago
May 17, 2015, 11:10:59 PM
GFX47 wrote:
Hi windessy,



From what I see in your logs, the game seems to crash when trying to write your user profile file on your disk.

Did you have any issues with it in the past?

Is your "my documents" folder hosted on a HDD or a SSD?



There's also a known compatibility issue between Unity games and Avast antivirus.

If you use Avast on your computer, please try one of these solutions:

https://forum.avast.com/index.php?topic=117134.msg951968#msg951968

http://steamcommunity.com/app/237550/discussions/0/648811852265705919/?l=french



Good luck!

Please tell us if you found anything.




It is hosted on HDD. I have tried to disable virtualization in Avast - still crashes. Tried to disable Avast monitors - still crashes.

The thing i mentioned, that if i wait a little after load, enter album for example, it sometimes load correctly.
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