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Unable to Launch (Xbox Series X)

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8 months ago
Oct 22, 2023, 4:13:00 PM

Every time I launch the game, it dashboards me before I even reach any menu. I've tried to uninstall, reinstall and even restarted my console to factory settings however nothing is working at all. I feel like I've spent £25 on nothing and it's been so difficult to have the support on this! Xbox points me to post here as does SEGA support - please, help....

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8 months ago
Oct 23, 2023, 9:26:50 AM

Hey,


Thanks for the report, and sorry for the trouble you are experiencing. While we work on a patch to fix this, the most reliable workarounds we have found are to 1. delete the game's save data from the dashboard, or 2. put your console in offline mode.

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8 months ago
Oct 23, 2023, 5:30:06 PM

Hi there!

Thank you - it does work using the offline mode method. Do you have an ETA for the patch?

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8 months ago
Oct 25, 2023, 3:37:19 PM

Hello, we are working on the solution and it should be deployed as soon as we pass the verification process. We hope to have it ready within the next 2 weeks.

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