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Mac OS troubleshooting

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7 years ago
Nov 23, 2017, 1:41:45 AM

Wanted to add to my friend above: Mac player here, game immediately crashes on launch in OSX 10.12.6 on a Mid 2011 iMac. I Unplugged my second monitor and it launches fine. So I assume this issue was never fixed, seeing it's been know for at least a year. 


If it helps, I can run Endless Space 2 with no issue during the free weekend Steam just hosted. 

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7 years ago
Dec 14, 2017, 7:59:03 AM

Hello,


I know I have the game for months, but I was really thinking something would be done to solve our problems. Turns out nobody seems to really care.


So as this game is not playable for me (who would play a game without any sound at all ?), I'd like to know how could I have a refund ? I must say I'm really surprised, to say the least, that no other sollution than "unplug your monitor" was offered (and having to move a whole big wooden desk twice when I want to play a game is not a sollution).


Thanks, I really hope you will provide me with a sollution for the refund, that would just be the right thing to do.

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7 years ago
Dec 14, 2017, 2:17:39 PM

The issue is not that we don't care about the situation, but that we don't have the resources anymore to do anything about it, since development on Endless Legend wrapped up after the release of Endless Legend: Tempest.

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7 years ago
Dec 15, 2017, 12:10:00 PM

So, to be clear, you sell a game that isn't properly functiuning, and will do nothing to refund customers that were spoiled by this ? excuse me, I don't want to be rude, but I'm a bit frustrated to be treated like this.

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7 years ago
Dec 20, 2017, 1:42:48 AM

"The issue is not that we don't care about the situation, but that we don't have the resources anymore to do anything about it, since development on Endless Legend wrapped up after the release of Endless Legend: Tempest. "


I am not a Mac user. But such an answer is simply disgusting. Since the release of the add-on was only a year. And you are still selling it, but do not want to fix bugs? 


Can it really be worth buying your games at this ratio? 


If you do not have the resources to support the mac - do not make it support on the store page. 


Many games are updated after years! Blizzard made a patch for Warcraft 3!(recently) And such patches do not only monstro studios! 


By the way, you seem to have bought a sega - you can no longer be called an indie!


Recently, there were problems with multiplayer games - it does not start - the start timer hangs.
Do you think the developers fixed this? I know 5 people with this problem.

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7 years ago
Dec 30, 2017, 2:10:02 AM

I'm running into the same issue others have mentioned recently.  I'm running this on a MBPr 15" with a discrete GPU.  99.9% of the time I game, I use a secondary monitor and use the laptop screen for web-browsing, Spotify, etc, and 99.9% of the time, this works just fine.  However, with Endless Legend, the only way I can get the game to run is either in 32bit mode, but the sound doesnt work, or in 64-bit mode, by closing the laptop screen.  However, when closing the laptop screen, I get an "Out of range" error on my secondary monitor when running in 1920x1080p 60.  I've tried all sorts of fiddling with my monitor, but I'm quite certain its the game.  Running in windowed mode is a mess, and even at 1600x900, it's pretty crappy looking.  Really hoping for an update.  Considering Endless Space 2 runs just fine on my older Macbook, and this game has had considerable more time for "development", marketing this game on Steam to macOS users is pretty terrible.

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7 years ago
Jan 13, 2018, 3:08:13 AM
Frogsquadron wrote:

The issue is not that we don't care about the situation, but that we don't have the resources anymore to do anything about it, since development on Endless Legend wrapped up after the release of Endless Legend: Tempest.

@Frogsquadron


From one developer to another, I understand your sentiment. However, I feel it would be more accurate to say that Amplitude studios' executive team is choosing to not apply resources to any outstanding issues in Endless Legend. Maybe this choice is what's best for the business. Even so, it doesn't feel great from where I'm sitting. Anything is better than nothing, even if it's an unsupported patch in the Steam beta patch channel.

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8 years ago
Mar 6, 2017, 11:51:25 AM

Je n'ai pas remarqué d'autres utilisateurs présentant les mêmes symptômes au lancement du jeu que vous, ce qui aurait pourtant sans doute aidé à isoler la source du problème.


Mes connaissances en Mac sont malheureusement limitées, et OSX est de par sa conception une plate-forme qui n'offre pas beaucoup de recours quand il s'agit de troubleshooting. Je vous suggèrerais bien une désinstallation complète, de passer un coup de CCleaner et de réinstaller, mettre à jour et relancer, des fois qu'un ou plusieurs fichiers soient corrompus.


Notez que nous pourrions peut-être en savoir plus si vous nous joignez les fichiers suivants :


  • Player.log (via the OSX Console)

- ~/Library/Logs/Unity/Player.log 

  • Diagnostics.*.html

- ~Library/Application Support/EndlessLegend/Temporary Files/

Updated 8 years ago.
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9 years ago
Sep 16, 2015, 1:01:50 PM

Hey guys,



We noticed that the Mac troubleshooting steps we had were kind of lacking, mostly due to many of us being lifelong Windows users. As a result, we would like to request your help in making this troubleshooting thread as good as it can be. Please add general troubleshooting steps for Mac or solutions to specific issues as relevant. Thanks!



Updating drivers

  • Click on the apple logo in the upper left corner
  • Select "App Store..."
  • Choose "Updates" from the icon bar .


Disabling Steam Overlay

  • Click on Steam and click on the "Settings" button. 
  • Click on the "In-Game Settings" tab. 
  • Uncheck the box next to "Enable Steam Community In-Game" and click OK.


Unplugging secondary screens

Other screens are known to cause issue with Macs and Endless Legend. Unplug them entirely and see if your game starts.



Mono Framework update

Many of you reported solving issues after updating their Mono Framework:

  • In the Steam client, in the game libraries tab, right-click (or MAC equivalent) on “Endless Legend” to open the game Properties,
  • Click on the “Local Files” tab,
  • Select “Browse local files”,
  • In the Finder window you should see some files related to the “Endless Legend” game, somewhere under “Libraries/Application Support/Endless Legend” or something.
  • The folder should contain a package file “MonoFramework-MRE-3.4.0.macos10.xamarin.x86.pkg” (this package – or more recent version – is required to execute Windows .Net executables on OSX)
  • Install the package

Verifying the integrity of your game cache

  • Load Steam
  • From the Library section, control-click on the game and select Properties from the menu.
  • Select the Local files tab and click the Verify integrity of game cache... button.
  • Steam will verify the game's files - this process may take several minutes.
  • Once the process is completed, the Check Window will automatically exit.

Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.


Make sure you do not execute any intensive other task on your computer at the same time such as scanning for viruses, or other cache integrity verifications.



In some crashes upon startup, if you're using a MacBook Pro or other Mac laptop, it could be that your laptop is trying to start the game without using its discrete GPU. Use the following tool to force it to use the GPU (tried on El Capitan).

https://gfx.io/

https://github.com/codykrieger/gfxCardStatus (source code)



General Steam issues

Please consult the Steam Mac support forum for help with more general Steam issues.



Crashing upon startup

Workaround: try deleting the Registry.xml file, however note you'll have to do it every time before you launch the game.




Error Message - NotImplementedException: The game creation process has failed.

Add the command line option “-useembedded” (Properties on “Endless Legend” in Steam client library, and “Launch Options”) and launch a new game (don’t load Tutorial).

Add the command line option “-useshellexecute” (Properties on “Endless Legend” in Steam client library, and “Launch Options”) and launch a new game (don’t load Tutorial).


Note that you cannot use both commands at once.




Remember that if you encountered issues you were able to fix or there are other troubleshooting steps we could add to this thread, we'd love to get your help! Feel free to post them in reply to this thread. For issues, follow the steps given in this thread.

Updated 8 years ago.
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9 years ago
Sep 24, 2015, 3:49:08 PM
Thanks, I've updated the thread in consequence! smiley: smile



(this means the Steam support pages are outdated, which is the opposite of surprising, really smiley: biggrin)
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9 years ago
Apr 4, 2016, 1:25:19 AM
I just get the spinning wheel and then nothing... the window just disappears.

OSX 10.11.3 up to date steam client and get no error messages. Running on a Macbook pro 13'' retina with 8Gb of RAM and over 70Gb of spare disk.

Just bought the game and can't even start it... and can't find any registry.xml file either.
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9 years ago
Apr 9, 2016, 2:35:47 AM
Right Click your game on the steam Library, click properties, click the "Local Files" tab, then Browse local Files. Then right click the app, show package contents. The registry.xml file should be in the folder labeled "Public". Just send the document to the trash and it should start up. Though for me even after it starts up I can't actually get a game starts, we've got the same issues.
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8 years ago
Oct 26, 2016, 9:27:22 PM

In my case, having an external monitor caused the problem. May be due to using Nvidia web-drivers and a third party HDMI audio driver. 

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8 years ago
Oct 28, 2016, 6:32:49 PM

MacOS Sierra, iMac 13.2, Cinema Display 27". Cant launch game while second monitor is plugged. Changing Video Driver doesn't change anything. 32-bit client stucks at startup screen either with 1 monitor or 2 plugged. Only 1 working scenario to launch game - unplug second monitor launch game in 64 bit mode, plugin second monitor and play until crash (which always happens after some time playing).

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8 years ago
Nov 13, 2016, 10:18:08 AM

Here is hoping that you guys will rewrite the game for Metal some time down the road. I think it'd solve a bunch of issues that been around for as long as two years.

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8 years ago
Nov 13, 2016, 10:29:40 AM

I have a two-monitor setup as well and I can confirm that it causes the startup crash. One workaround might be that change your main screen to the external monitor (drag the menu bar to the external monitor in System Preferences - Displays - Arrangement) but it doesn't work 100% of the time. Unplugging the external monitor solves the problem but it's a pain.

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8 years ago
Jan 9, 2017, 2:16:52 PM

Running OSX El Capitan (v10.11.6) and MacBook Pro (Retina, 15-inch, Mid 2015).


Launching Endless Legend from Steam would sometimes start and sometimes crash (mostly crashing).

For some reason, I had to use the following tool to force dedicated GPU prior to launching the game.


https://gfx.io/

https://github.com/codykrieger/gfxCardStatus (source code)


This consistently launches the game for me. I haven't tested on newer macOS/OSX versions.

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8 years ago
Jan 10, 2017, 8:46:05 AM

Thank you for sharing this, I'll add it to our troubleshooting steps!

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8 years ago
Jan 17, 2017, 5:59:24 PM

When I right click on "Endless Legend," it allows me to view package content.  I then am able to find a folder for "Frameworks" and then a folder for MonoEmbedRuntime.  The latter is the only folder inside of "Frameworks."   But all I can find are 2 "dylib" files. One of them is libmono.o.dylib.  Inside the Data folder I found a "Mono" folder.  But basically I am looking all over and not finding any .pkg files or file names starting with "monoframework"

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