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SpaceTroll

SpaceTroll

7 years ago May 31,2017, 13:01:00 PM

Lesson Learned

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Dear community,


Thank you all for being here, with us. Some of you have supported us for nearly 5 years now, since we came out of nowhere with Endless Space. It has been a great journey and a pleasure to have you guys beside us: we are constantly learning how to craft the best games, thanks to your feedback and all the interesting discussions we have on Games2Gether. One thing we were very proud of was to create not only deep and rich games, but also games that were very solid and stable even in Early Access.


That said, the way last patch release came out was a mistake on our part, and for that we wanted to apologize.


We were so excited and hyped by what Endless Space 2 was becoming, that we clearly overlooked quite a few issues lurking in the shadows… and not necessarily minor ones, unfortunately. As veteran game developers, we know how destructive it can be to a game to overlook bug polish.


When two weeks ago we shipped Endless Space 2, our intention was to blast right out the gates and keep adding improvements, fixing bugs and generally making the game better. The last sprint to release had been a bit of a rush to implement community feedback in the last days of the Early Access. This, however, came at the expense of proper testing. Taken aback by the amount of things that needed a quick fix, we rushed to address all issues and issued as quickly as possible a patch to fix most pressing problems and make everyone happy. As we all know, the road to Hell is paved with good intentions, and this patch turned a “not so good situation” into a “far worse situation”, with the AI entering a deadlock status for many players who had previously been unaffected.


That’s on us. We messed up. We are really sorry.


From now on, we will be more careful in the testing of our patches, in order to avoid reproducing the same mistakes in the future. We have since provided a hotfix (1.0.52) that seems to have fixed these pending turns issues, and allowed us to resume work on the game. 


We will of course continue to fix issues arising from thousands of hours of play, and we have already planned another hotfix that should remove a rare hang in ground battles as well as multiplayer fixes that were tested in update 1.0.6. preview. Balancing is also a priority: our factions are very asymmetrical, and we are constantly focusing on balancing them based on all your comments and feedback.


This is again just the beginning of a long adventure together, and we are so sorry for any inconvenience, for those of you who wanted to spend your week-end with Endless Space 2, alone or with friends in the Endless galaxy. We count on you to keep your faith in us, and for as long as you will be on our side, we promise you that we’ll keep making incredibly rich, fun, and beautiful games in the Endless universe… and beyond! 



Thank you,

Amplitude Studios

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7 years ago
May 31, 2017, 10:13:38 PM

You guys haven't lost my support or respect yet. I'm looking forward to what's in store for the game in the months to come.

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7 years ago
May 31, 2017, 6:15:59 PM

Classy of you, Amplitude, to recognize the misstep.  I am absolutely confident that ES2 will blossom beautifully like EL and potentially beyond :)

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7 years ago
May 31, 2017, 6:23:36 PM

Sure, all those bugs were annoying, but the game is getting better and better, so I don't mind too much. 

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7 years ago
May 31, 2017, 6:33:18 PM

We understand, althogether what you have achieved is amazing! But does anyone know when fighters will be included?

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7 years ago
May 31, 2017, 6:42:47 PM

You might consider the first release of a new version go to a Beta opt-in channel on Steam first, for say a week, so early adopters can jump right in if they want, but there's also a change for major bugs to be caught because the patch goes out to the full player base.

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7 years ago
May 31, 2017, 6:49:06 PM

i really enjoy every minute i play this game and i am very proud to be in possession of the EARLY ACCESS of this MASTERPIECE !! you have done a grat job  well done and hat up, keep it up

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7 years ago
May 31, 2017, 7:05:51 PM

We are the ones that should be thanking you for your work and your attitude. You are doing wonderful games, treating the followers like no other company i have ever seen. And if you make a mistake like this time, you apologise and recognize it like responsable, honest and good willed people. Keep up the good work, you have a good number of fans that love what you do and are really grateful with you for doing it. Personally, i consider your company one of the best in this videogame world, and i trust you. 

Again, thank you!

Updated 7 years ago.
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7 years ago
May 31, 2017, 8:52:03 PM

Thank you for taking this seriously and not acting like nothing happened. I hope you will hunt down those bugs and per each 10 killed you will give birth to only 1 new.

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7 years ago
May 31, 2017, 9:45:08 PM

I can wait, but I said it before and I say it again: I think your Official Releae was a mistake. You should have let the game stay in Early Access for another year.


And I'm glad you took your time to apologies. 


That said, keep it up and do your work.

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7 years ago
May 31, 2017, 9:49:29 PM

Everyone makes mistakes, you apologise, react and do what it's need to be done. That the best way to do. Being human and talk about it.
Regarding to all the comments of this post, it's clear that you do the right thing, don't give up. I think that many of us will just gonna love you even more for this kind of behavior.
At least I will.

I don't talk a lot on this forum but that need to be said.
Thank for you job.

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7 years ago
May 31, 2017, 5:42:07 PM

I have never spent any money so well. Endless Space 2 is one of the greatest games I ever played. And there's more coming. Thank you.

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7 years ago
Jun 1, 2017, 5:42:30 AM

... we promise you that we’ll keep making incredibly rich, fun, and beautiful games in the Endless universe… and beyond

Does this mean Amplitude intends to make games in the future that has nothing to do with the Endless universe? I am intrigued by this, but first moar Endless Space 2!!! :D

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7 years ago
Jun 1, 2017, 7:02:12 AM

Hi,


Playing videogames since 1985, when my father brought home a Laser 200 computer, NEVER seen this before.


This is a responsability demostration. You really show us that you are worried about community and not only making money. Indeed I understand you need the money, but this is a side effect of making good games.


You dind't just release, sold as copies as possible and forgot all that, you fixed in less than two weeks, and apologized (say again: never seen before) to non-content players.


You deserve to succes with this and all you future games.

You can count with me in future EA (of course as long as I like game genere, won't be in FPS...)


My best wishes for you.


Said that, hope next time you don't rush release, and let people in EA (or at least VIPs) a one-week trial of the final version, to ensure there are no game breaking bugs.

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7 years ago
Jun 1, 2017, 7:16:21 AM

Thank you for your honest communication with the community.

One of the important things that much other developers don't bother about any more.

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7 years ago
Jun 1, 2017, 3:53:13 PM

Just keep going and made it! Bugs is not so good for game experience, but happens, with your apologies it is glad to see that you care so much about your community and your Universe. I really love this stories, this amazing gameplay, so i don't care about your mistakes, because i know that you can fix it, my favourite devs in all time!
By the way, sorry for my nearly bad english, i would appreciate if anyone will help me with my mistakes.

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7 years ago
Jun 1, 2017, 7:22:52 PM

I lost my first game file because of this mistake, but your polite attitude is what really matters and what makes you different from the other gaming developers. Endless Space 2 is already very good and I see myself playing it for several dozens hours already. I hope you keep the good work and, especially, keep listening to your clients and community which is honestly what makes you the best.

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