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Please tell Steam to allow refunds

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7 years ago
May 28, 2017, 5:06:33 PM
Kaada wrote:

While I understand your problems I myself hadn't that many problems with the game...But I still think It could have stayed EA for at least another year.

Errr...Possibly another month and a half...maybe...

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7 years ago
May 28, 2017, 11:42:07 AM

I am in the same boat. I played 19 hours and my singleplayer match is broken (endless pending bug at turn 121). 

I also started a multiplayer match which I have to expect will be broken too.

If this is not fixed in a couple of days I want my money back.

That "pending" bug is the worst bug I have seen since Fallout 2 (had a broken save near the very end), including a couple of Alphas, Betas and Early Access titles (that are still in EA).

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7 years ago
May 28, 2017, 1:14:42 PM
Groo wrote:

The latest information about:


https://www.games2gether.com/endless-space-2/forums/65-general/threads/26119-1-0-6-preview-patch-notes?page=1


https://www.games2gether.com/endless-space-2/forums/65-general/threads/26179-issues-and-fixes-situation?page=1#post-238330

Which doesn't substantiate anything. Game is still bugged as hell, also saying that it is a 'rare' 'unprecedented' case is a blatant lie. 

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7 years ago
May 28, 2017, 2:00:48 PM

Respect that some have issues but I have finished both my playthroughs in single player and 1.06 preview made MP stable and finished a game yesterday. I think Amplitude is working hard on the problems as well. This is not fanboy talk as fact is the forums would have been flooded if the 100k players all had major issues. I am sad for the ones with game breaking bugs and hope it will be fixed soon for them. 

Updated 7 years ago.
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7 years ago
May 28, 2017, 2:01:22 PM
Groo wrote:

The latest information about:


https://www.games2gether.com/endless-space-2/forums/65-general/threads/26119-1-0-6-preview-patch-notes?page=1


https://www.games2gether.com/endless-space-2/forums/65-general/threads/26179-issues-and-fixes-situation?page=1#post-238330

I've tried these patches and they haven't worked. I want my money back, as I don't want to support games leaving early access when they're not ready.

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7 years ago
May 28, 2017, 2:40:59 PM
Eysteinh wrote:

Respect that some have issues but I have finished both my playthroughs in single player and 1.06 preview made MP stable and finished a game yesterday. I think Amplitude is working hard on the problems as well. This is not fanboy talk as fact is the forums would have been flooded if the 100k players all had major issues. I am sad for the ones with game breaking bugs and hope it will be fixed soon for them. 

They are flooded...

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7 years ago
May 28, 2017, 2:55:26 PM

I guess we have different definitions of flooded then. If 100.000 players where having these issues you would not see a post every now and then on the board every post would be a post about issues. Steam reviews would easily have shown negative reviews etc. Again I do not want to turn this into a us/them mentality as I clearly sympathize with anyone having game breaking bugs and hope they can have a refund if that is what they want but more importantly that the bugs are ironed out. But all I know is my own experience and that of all my friend list. They see a great game and have played it quite a bit so far. I even saw the bug once myself when playing over at a friends house and all we did was simply start a new game and it was fine. Ofcourse we are expecting this to be fixed but it is clearly not the end of the world. Atleast not in our experience. In any case I am not going to be all fanboy about this either as I care far too much about Amplitude to do that. I do believe they have got the message and are working very hard on the bugs. Time will tell. Behind the bugs in my opinion is the best base 4x strategy game for as long as I have gaming history (25 years of 4x games and I think civ4bts is slightly better but that was with 2 expansions so es2 has the potential to surpass it as well.) 


Updated 7 years ago.
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7 years ago
May 28, 2017, 2:56:17 PM

While I understand your problems I myself hadn't that many problems with the game...But I still think It could have stayed EA for at least another year.

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7 years ago
May 28, 2017, 3:49:06 PM
Kaada wrote:

While I understand your problems I myself hadn't that many problems with the game...But I still think It could have stayed EA for at least another year.

Another year????




Updated 7 years ago.
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7 years ago
May 28, 2017, 10:33:30 AM

I bought ES2 because it was advertised as being out of Early Access. Having now bought it and failed to play any game to completion, either as a result of corrupted save games or combat refusing to complete. I therefore want my money back - Amplitude have releases multiple patches since game release, all of which have somehow made it worse. I've played more than two hours so I can't use the standard refund mechanism. Amplitude, please tell Steam to unlock refunds for this game permanently.

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7 years ago
May 28, 2017, 10:00:07 PM

Also dont get my last post wrong. It must be very frustrating if you get the freeze bug often. It looked like Amplitude squashed this during EA but I guess not after all. Hopefully soon this will be better for those affected. 

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7 years ago
May 28, 2017, 10:35:28 PM
Eysteinh wrote:

Also dont get my last post wrong. It must be very frustrating if you get the freeze bug often. It looked like Amplitude squashed this during EA but I guess not after all. Hopefully soon this will be better for those affected. 

I mean when i post this 6 out of the 15 post on the steam forum are about the pending bugs, another post is about a different bug, and 5 are stickies. One of the post has 249 posts which means it is extremely popular. Most importantly the steam reviews have gone from very/overwhelming positive to mixed in a few days, which seriously hurts visibility on steam. Seems pretty bad to me. 



Updated 7 years ago.
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7 years ago
May 29, 2017, 8:24:52 AM

@Eysteinh The problem is these type of bugs aren't new to this game. They have been turn pending bugs since early access. Also look at bug report section. They're flooded. 

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7 years ago
May 29, 2017, 11:13:01 AM

The nature of the "Pending" bug means that it generally occurs later into a match. Subsequently, I have put more than 2h into Endless Space 2 (Since release, that is. I'm assuming refund rules are different for early-access games) before experiencing this issue, and am thus not eligible for Steam's refunds.


If one is to define an "unplayable game" as a game in which you cannot complete a match without issue, Endless Space 2 is currently unplayable, and if the problem is not resolved within the week, it ought to be made eligible for refunds regardless of time spent on the game.

Updated 7 years ago.
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7 years ago
May 29, 2017, 12:29:21 PM
Slashman wrote:
Kaada wrote:

While I understand your problems I myself hadn't that many problems with the game...But I still think It could have stayed EA for at least another year.

Errr...Possibly another month and a half...maybe...

And than what? Do you really think a game can be finished just like that? What we have at the moment is not a finished Product. The Legend of Zelda Breath of the Wild is a finished bugfree product. And it took years of development. You cannot create a good game in 2 years, roughly spoken.


The release was a mistake and anyways why are you guys complaining? We would be still able to play the EA as we do now. But the people who buy the game thinking they get a finished product have something else to say. That results in a negative review and other people may consider it again before they buy.

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7 years ago
May 29, 2017, 12:33:40 PM

AFAIK "unplayable' means that you literally cannot play the game at all. Either because of an immediate crash on load or the game won't start. People just have a habit of using the incorrect definitions for things on the internet. Usually due to emotional overload.


What's happening now is usually referred to as a 'showstopper' bug(s) where game progress is completely halted. 

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7 years ago
May 29, 2017, 12:38:50 PM

I also had the game freeze after automated combat and when I press turn, but since there is auto save I simply rollback a turn or two and then continue my game. This have hapened like 3 or 4 times with around 20 hours played. I hope they will find out why this is happening, but for me the game is playable using the auto saves.

Updated 7 years ago.
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7 years ago
May 29, 2017, 2:09:46 PM
Kaada wrote:


And than what? Do you really think a game can be finished just like that? What we have at the moment is not a finished Product. The Legend of Zelda Breath of the Wild is a finished bugfree product. And it took years of development. You cannot create a good game in 2 years, roughly spoken.


The release was a mistake and anyways why are you guys complaining? We would be still able to play the EA as we do now. But the people who buy the game thinking they get a finished product have something else to say. That results in a negative review and other people may consider it again before they buy.


If the showstopper bugs are resolved in less than a month, then a month was pretty much all they needed. What else is missing from the game? Races? Techs? Features?


The game is feature complete. No developer can indefinitely hold back the launch of a game. The game launched less than two weeks ago. How is giving them at least a few weeks to fix things ending the world for people? 

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