Hi to all,

It seems the latest update didn't solve the problem I experience. I'll try installing the game to another computer and see if it works then.

satoru wrote:

Are you 100% sure

1) your OS is totally and fully up to date and patched? Please check that it is and that it's actulaly installing the patches. I've seen corrupted installs where the patches 'say' they are running but never actually get installed

2) Have you run BOTH vcredist x86 and x64 under steamapps\common\Endless Space 2\_CommonRedist\vcredist\2010

Repair both, and reboot

Well, Windows Update tells me my system is up-to-date, but I have no way to verify if that is not true; could you point how to reliably check this information out ? Thanks in advance.

Are you 100% sure

1) your OS is totally and fully up to date and patched? Please check that it is and that it's actulaly installing the patches. I've seen corrupted installs where the patches 'say' they are running but never actually get installed

2) Have you run BOTH vcredist x86 and x64 under steamapps\common\Endless Space 2\_CommonRedist\vcredist\2010

Repair both, and reboot

satoru wrote:

Add the --diagnostics launch paramemter to the game

Then can you re-upload your output_log.txt and diagnostics.html file

Just did this, here are the files :

output_log.zip

Diagnostics - 2017'06'21 @1409'04''.zip

Frogsquadron wrote:

Can you try to run in GPU emulation  mode? Right click on Endless Space 2 in your library, select properties.  In the General tab, click on Set Launch Options, and input "dx10". This  will run the advanced rendering stuff on your CPU, which could actually  give you better performance .

This might apply because of your 950M video card, which means there's a strong chance some Intel HD chipset is involved somewhere. It's worth a shot anyway.

Just tried this, the loading was a little faster but still froze when it was 100% completed. Here are the files:

output_log.txt

Diagnostics - 2017'06'21 @1417'09''.zip

Can you try to run in GPU emulation  mode? Right click on Endless Space 2 in your library, select properties.  In the General tab, click on Set Launch Options, and input "dx10". This  will run the advanced rendering stuff on your CPU, which could actually  give you better performance .

This might apply because of your 950M video card, which means there's a strong chance some Intel HD chipset is involved somewhere. It's worth a shot anyway.

Okay, so I updated windows (I'm rather sure the latest version has been installed, is windows 10.0, version 15063 the right one ?). Then I uninstalled/reinstalled the vcredist, and then restarted my computer, but the situation still didn't improve.

Do you have any other ideas ? I still hope there's a way for my computer to run this game.

HadvarRastapop wrote:

Hi to all,

It seems the latest update didn't solve the problem I experience. I'll try installing the game to another computer and see if it works then.

I think the issues are two fold

1) Run a full windows update on your system. Please actually confirm the last time a windows update actually ran and updated. I've seen some installs people 'think' windows update is runnign but its actually failing

2) once your system is fully installed you need to reinstall vcredist. The freetypedll error is due to vcredist nto being installed properly

Cant launch the game after the latest patch (1.0.18)

2017-06-22_171510.zip

Well, none of it worked so far, despite all of my efforts, the end of the loading screen seems to be an impenetrable wall for my computer.

All I can do is to hope someone finds a fix or an update solves the problem (1.0.5 didn't, sadly).

Update: I used Revo Uninstaller to uninstall and remove any registry entries and stray files.  Then I manually scoured the app data folders and removed anything to do with ES2.  Reboot, reinstall, and voila, it works now!

HadvarRastapop wrote:

I have tried deleting the freetype file in the game's folder and then reinstalling it, but this didn't solve the issue ; nothing changed at all.

I cannot reinstall the microsoft redistributable from the link you put here since I apparently have a more recent version.

Can you try running steam as an admin

Also you should be able to repair the vcredist. Then reboot your computer.

I have tried deleting the freetype file in the game's folder and then reinstalling it, but this didn't solve the issue ; nothing changed at all.

I cannot reinstall the microsoft redistributable from the link you put here since I apparently have a more recent version.

Hi there,

Yes the path is correct, so this is something else.

• Either the DLL is incorrect or, so you need to delete it in your Steam installation (look for freetype), check the game data with Steam, and redownload
• Or Freetype is missing a system DLL. Try to reinstall the Microsoft redistributable : https://www.microsoft.com/en-US/download/details.aspx?id=14632
  

Cheers,

AmpliMath wrote:

Hi again,

We are not forgetting you. Noone is left behind :)

So the diagnostics file does not bring much more info. 

It still seems you are faileing to load the Freetype6.dll. You have a french Windows, but you do not use any special character in your steam installation it seems. Can you confirm your full Steam install path? Go to a Windows Explorer and copy the full path  to the location of Endless Space 2.

Meanwhile, one of our graphic engineers will look for other questions to ask.

Cheers,

Mathieu

Well thanks for the support ! :)

Here is the game's location on my computer : C:\Program Files (x86)\Steam\steamapps\common\Endless Space 2

I don't think there is any special characters in any of those folders, but I might have missed one.

Hi again,

We are not forgetting you. Noone is left behind :)

So the diagnostics file does not bring much more info. 

It still seems you are faileing to load the Freetype6.dll. You have a french Windows, but you do not use any special character in your steam installation it seems. Can you confirm your full Steam install path? Go to a Windows Explorer and copy the full path  to the location of Endless Space 2.

Meanwhile, one of our graphic engineers will look for other questions to ask.

Cheers,

Mathieu

The yellow ? marks arent actually that important as Dependency walker has some issues with those for "reasons" so don't worry about those.

The mian issue is the errors in things like NTDLL.DLL or MSVCR100.DLL

This is how your output should look if you're correctly running the 64-bit version of Dependency Walker. 

Note the Freetype6.dll/msvcr100.dll are x64 architecture which is correct. I'm interested in seeing what your output looks like using th 64-bit version of dependency walker

The 64-bit DW executable is here if you have issues finding it

http://www.dependencywalker.com/depends22_x64.zip

Closing the thread as the issue is solved

Thanks for being so patient with such a very very werid issue

Not sure what would have caused this particular issue on your end. I'm guessing maybe some program manually installed a 32 bit version of the DLL? Its definitely weird since an uninstall 'in theoyr' should have fixed it. Then again with Microsoft based stuff who knows :p

satoru wrote:

after doing some googling try this

1) go to c:\windows\system32

2) rename msvcr100.dll to something else

3) rerun the 64 bit vcredist installwr

4) reboot

apparently Evolve was having similar issues (ok after googling more its not the Evovle game but another steam-ish platform called Evovle)

Aaaaand this fixed the game!

Thanks a lot, satoru and everyone who was patient enough to deal with my unchanging "nope, didn't work either" messages, now I'll finally be able to conquer the stars!

Satoru, I love you lol. The game seems to works.

Thank you for this game and the fixing.

satoru wrote:

it looks like you dont have the 64 bit version of vcredist installed. did you install the x64 version of vcredist?

Well, that's weird, I'm sure I installed it from the _CommonRedist folder in the game files.

I reran the installation program just now, nothing changed.

it looks like you dont have the 64 bit version of vcredist installed. did you install the x64 version of vcredist?

satoru wrote:

The yellow ? marks arent actually that important as Dependency walker has some issues with those for "reasons" so don't worry about those.

The mian issue is the errors in things like NTDLL.DLL or MSVCR100.DLL

This is how your output should look if you're correctly running the 64-bit version of Dependency Walker. 

Note the Freetype6.dll/msvcr100.dll are x64 architecture which is correct. I'm interested in seeing what your output looks like using th 64-bit version of dependency walker

The 64-bit DW executable is here if you have issues finding it

http://www.dependencywalker.com/depends22_x64.zip

Thanks for the link! So I used the version you sent here, and here's what I got:

It seems the problem has something to do with MSVCR100.DLL, but I don't really know more. Can you tell what's wrong?

AmpliMath wrote:

Hi again,

I have tested to load your diagnostics file, twice, and it is simply too big to run properly in my web browser. I need to open it in the web browser to have the proper text formatting stuff. I suspect you let the game run a long time while it was hanging.

Can you make a shorter try, to have a small Diagnostics file?

Thanks

I left it open only for a few seconds after the loading completed this time, I could open the diagnostics file in my web browser, so this shouldn't be a problem now ; here's the file :

Diagnostics - 2017'05'21 @1622'04''.zip

Thanks for taking care of this issue.

satoru wrote:

Make sure you run the 64-bit version of Dependency walker. It looks like you ran the 32-bit version which is why some of those errros show up

I get the same error with any version of the program, apparently.
I tried both the first and second links on the website, and even looked for a version explicitly labeled as 64-bits, with the same results.

Hi, I used the program, after uninstall/reinstall all VC redist and the sp1 package especialy

same result as Hadvar

https://drive.google.com/open?id=0B2Uiulu8jyzYZ0ktRmhpQTRGYzg

Sans titre.png

Make sure you run the 64-bit version of Dependency walker. It looks like you ran the 32-bit version which is why some of those errros show up

Nuzer,

Reaing the logs, it seems you cannot load the Freetype6 dll. This is caused by a dependency to vcredist, which is incorrectly installed. I see you have already reinstalled it. Do you know which version it was?

We have never reproduced this (which could not be fixed by a proper vcredist install) so it is hard for us to determine what is going on.

Cheers,

Hi, frogsquadron told me to post here because of a problem at the load sceen.

I try to lauch on admin, in 7 compatibility, with -novideo an -dx10,  in changed qualitylevel to goo

uninstall/reinstall all vcredist and netframeworks and check my GPU

thanks in advance.

output_log.txt

DxDiag.txt

https://drive.google.com/open?id=0B2Uiulu8jyzYZ0ktRmhpQTRGYzg

Quesocito, logerd, 

I have checked your output_log files, this is a different issue. Please report to this thread:

https://www.games2gether.com/endless-space-2/forums/73-tech-support/threads/27089-startup-crashes-after-downloading-patch?page=1

Thanks

Well, I just tried it, and there still doesn't seem to be any improvements. I double-click the game's shortcut, get to the loading screen, the bar fills, the background music starts... and then nothing happens until I alt+f4 away. I have no idea what to do at this point .

satoru wrote:

HadvarRastapop wrote:

Well, I tried it before, but I redid it just in case ; sadly, no results. My computer seems to be working fine for other games, so I don't know if the problem is in the game files or in my computer .

I'd do a clean uninstall/reinstall of the latest Nvidia drivers. Then re-do the steps outline in forcing the game to use your Nvidia card and see if that helps

I did just that, the game's still stuck on the loading screen.
Now I have no idea what to do, I'll just wait for someone to drop by with another tip.

HadvarRastapop wrote:

Well, I tried it before, but I redid it just in case ; sadly, no results. My computer seems to be working fine for other games, so I don't know if the problem is in the game files or in my computer .

I'd do a clean uninstall/reinstall of the latest Nvidia drivers. Then re-do the steps outline in forcing the game to use your Nvidia card and see if that helps

volllly wrote:

Here is mine if it helps: DxDiag.txt

clean boot also did not help 

I've seen reports that the latest AMD drivers seem to cause issues. The 17.2 drivers seem to be the most stable can you try to roll back to that version

Here is mine if it helps: DxDiag.txt

clean boot also did not help 

Well, I tried it before, but I redid it just in case ; sadly, no results. My computer seems to be working fine for other games, so I don't know if the problem is in the game files or in my computer .

Have you already tried forcing your laptop to use your dedicated GPU instead of the integrated chipset? Just in case that's the culprit:

https://www.howtogeek.com/175281/how-to-force-graphics-options-in-pc-games-with-nvidia-amd-or-intel-graphics/

All right, here it is :

DxDiag.txt

Could we get a full DXDiag so as to see the drivers, etc., installed on your machine?

HadvarRastapop wrote:

satoru wrote:

HadvarRastapop wrote:

Well, I tried it before, but I redid it just in case ; sadly, no results. My computer seems to be working fine for other games, so I don't know if the problem is in the game files or in my computer .

I'd do a clean uninstall/reinstall of the latest Nvidia drivers. Then re-do the steps outline in forcing the game to use your Nvidia card and see if that helps

I did just that, the game's still stuck on the loading screen.
Now I have no idea what to do, I'll just wait for someone to drop by with another tip.

Reverify your game cache and then run steam as an admin

Probably not.

Curious to see what happens if you start the game immediately after a clean boot?

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

exactly the same thing here but with .NET 4.6 pre-installed

Both of you seem to have an issue with Mono from your output log.

I'd start with a reinstall of the DotNet redistributable: C:\Steam\steamapps\common\Endless Space 2\_CommonRedist\DotNet