Thanks for the help!

Yea all I needed to do was link the account and now I'm good to go.

My roommate shall despair his coming doom.

MasterCheese wrote:

Thanks for the help!

Yea all I needed to do was link the account and now I'm good to go.

My roommate shall despair his coming doom.

Of course ! 

Lmaoo 

I need help with this, I have had my account linked for quite some time. Over 10 months and I do not have the new Sophon hero. I checked the content in the game an dit gives me a useless steam link. Can you please make sure it was sent to me.  

Thanks 

Xeryx

Community Challenge Pack (6 arms spiral etc) is not working. The additional content on the main menu shows that I have it, but when starting a new game, 6 arm spiral is greyed out and it says that the pack has not yet been activated. My roommate's activated automatically, but not mine.

I have already tried uninstalling/ reinstalling and verifying the game file intergrety in Steam, but it still doesn't work. 

Current version is V1.2.8 Gold.

Please help as I want to destroy my roommate on the new map.

Suis3i wrote:

Xeryx wrote:

I need help with this, I have had my account linked for quite some time. Over 10 months and I do not have the new Sophon hero. I checked the content in the game an dit gives me a useless steam link. Can you please make sure it was sent to me.  

Thanks 

Xeryx

Okay yeah so this was actually solved in a forum a few months ago by the DEV, @DarkHumor but I'll walk you through it here. 

Basically, you need to go to 'Rewards', underneath your profile badges, select the "Connected to Steam" achievement, and then click the redeem button. 

It should look something like this: 

That should solve the problem of not being able to redeem Uthassum Rhamoezz

However, it is important to note that you need to have subscribed to the Endless Space 2 Newsletter before doing any of this 

Hope it works out, if not just tell me 

Gl lol 

Awesome, that super helps!!! The Uthassum Rhamoezz hero is so hard to found! ;D

Raynero wrote:

Awesome, that super helps!!! The Uthassum Rhamoezz hero is so hard to found! ;D

Of course ! 

Thank you, this walk through helped me too! :)

Uruketo wrote:

Thank you, this walk through helped me too! :)

Glad to hear that !  

why?i can`t redeem this hero.i need help!

As it's specificity listed only under the reward for connecting your account to steam;

Go to: https://www.games2gether.com/profile/me/rewards/badges/180 (The Profiler Badge)

Click the "Connected to Steam" Tab under Quests then the Redeem Button(s).

Highlighed:

CyRob wrote:

As it's specificity listed only under the reward for connecting your account to steam;

Go to: https://www.games2gether.com/profile/me/rewards/badges/180 (The Profiler Badge)

Click the "Connected to Steam" Tab under Quests then the Redeem Button(s).

Highlighed:

I got it！thank you very much!

Suis3i wrote:

Xeryx wrote:

I need help with this, I have had my account linked for quite some time. Over 10 months and I do not have the new Sophon hero. I checked the content in the game an dit gives me a useless steam link. Can you please make sure it was sent to me.  

Thanks 

Xeryx

Okay yeah so this was actually solved in a forum a few months ago by the DEV, @DarkHumor but I'll walk you through it here. 

Basically, you need to go to 'Rewards', underneath your profile badges, select the "Connected to Steam" achievement, and then click the redeem button. 

It should look something like this: 

That should solve the problem of not being able to redeem Uthassum Rhamoezz

However, it is important to note that you need to have subscribed to the Endless Space 2 Newsletter before doing any of this 

Hope it works out, if not just tell me 

Gl lol 

Thank you very much!

I have been trying to redeem the free content for 2 days now - since I have linked my Steam account - but I keep receiving the error below:

Hello, similar problem here! I redeemed the free content but it doesn't appear in my Steam DLCs list and obviously it didn't unlock the content inside the game. I linked the Steam account, subscribed to the newsletter, redeemed the content but it's still locked ingame. If I go in the Content section of ES2 the 3 free add-ons show the Steam icon, not the checkmark like all other stuff. If I click the Steam logo I'm redirected to the home page of the Steam store. Any help would be much appreciated! :)

Hello, same problem. Can't redeem "community challenge" pack and others on page: https://www.games2gether.com/profile/me/rewards/badges/180?descriptor=116

When clicking "REDEEM" button always get error 400 with "ErrorMessage":"ERROR_REWARD_CANT_GRANT_PACKAGE" response.

Steam linked and newsletter enabled. Checked steam and in-game twice, rewards not added.

Hi, I'm sorry to hear you guys are having issues, I'll message one of the Devs and let them know the problem is affecting multiple players. Hopefully, they'll be able to help you out since you've done all the necessary steps on your end. 

Hey all,

We're sorry about the issues redeeming your rewards. Our web team informs me that they have pushed a bugfix for this and it should be working now. Could you please try again and let us know if you could successfully redeem the content?

The fix is worked for me, thanks.

Athreyu wrote:

Suis3i wrote:

Hi, I'm sorry to hear you guys are having issues, I'll message one of the Devs and let them know the problem is affecting multiple players. Hopefully, they'll be able to help you out since you've done all the necessary steps on your end. 

Don't know if this is your doing good sir, but I just redeemed the free content! Thanks!

Sorry @The-Cat-o-Nine-Tales , didn't see your post! Content redeemed, thank you! 

I just messaged Cat-o-Nine, they and the rest of the team did all the heavy lifting! Glad it works for you guys! 

worked for me too. thanks

OK, so you say it is fixed.  How do I get my redeeming rewards?

Brian0499 wrote:

OK, so you say it is fixed.  How do I get my redeeming rewards?

If you followed all the instructions listed in the thread, the rewards should appear in your Steam and/or Epic Games account. 

Just got things working by following the instructions in the thread. However, the instructions left out booting the game over and over while also loading and re-loading the Rewards page, clicking the buttons again and again while my son continually asked, "Is it working? Is it working?"

Perhaps this could be added to a FAQ.

hello. 

I get the same error a year later. Did something happen?