Hi, i have a prooblem

Argasandur

Newcomer

10 years ago

Aug 5, 2015, 3:26:39 PM

The game does crushing every time when i start it. And it creats a bug report but i don't know how to attach that report. What can i do?

Argasandur

Newcomer

Argasandur

Newcomer

10 years ago

Aug 8, 2015, 1:47:17 AM

Someone can help me?

coyote303

Newcomer

coyote303

Newcomer

10 years ago

Aug 8, 2015, 3:03:45 AM

Argasandur wrote:
Someone can help me?

Your description of your problem doesn't give much to go on. However, you can try some general things:

1. Make sure you are not running any other programs when you launch Steam (and then ES).

2. Turn off your antivirus.

3. Ensure your computer meets minimum requirements (2 GB memory; 256 MB memory on video card)

4. Update your video drivers.

5. Ensure your computer is set for adequate resolution (minimum 1024x768).

6. Last resort: Uninstall and reinstall the game.

Good luck! Let us know if you get it working.

Argasandur

Newcomer

Argasandur

Newcomer

10 years ago

Aug 8, 2015, 8:23:05 AM

Ok, i gonna try it, but how can i attach bug log file?

VIPSpaceVC

Newcomer

VIPSpaceVC

Newcomer

7 800g2g pts

10 years ago

Aug 9, 2015, 8:20:26 AM

Argasandur wrote:
Ok, i gonna try it, but how can i attach bug log file?

Good morning Argasandur. Info here (1st paragraph):

/#/endless-space/forum/35-tech-support/thread/15378-troubleshooting

Argasandur

Newcomer

Argasandur

Newcomer

10 years ago

Aug 15, 2015, 1:38:03 AM

1.I just start the game and insteed it get notice of creating crash log(look at picture)

2.Win7, rus, Kaspersky, latest for my video card(geforce gtx 560 ti)

3.Game cache verified

4.So how i can get log file in here?

5.There's no saves.

6.

Argasandur

Newcomer

Argasandur

Newcomer

10 years ago

Aug 15, 2015, 1:40:24 AM

With unlicensed version i had no such problems on this pc.

VIPsatoru

Epistis

Wherever you go, there you are

VIPsatoru

Epistis

44 300g2g pts

10 years ago

Aug 17, 2015, 6:20:41 PM

Argasandur wrote:
With unlicensed version i had no such problems on this pc.

What do you mean 'unlicensed version'.............

Argasandur

Newcomer

Argasandur

Newcomer

10 years ago

Aug 18, 2015, 2:26:37 AM

I mean version that I'm talking about was buyed with torrent client. With it i had no problems.

Argasandur

Newcomer

Argasandur

Newcomer

10 years ago

Aug 23, 2015, 12:17:41 AM

Good techsupport.

Argasandur

Newcomer

Argasandur

Newcomer

10 years ago

Sep 2, 2015, 8:50:40 AM

♥♥♥♥ you, ampitude. Get back my money.

DEVSteph'nie

in Disguise

Blah blah blah.

DEVSteph'nie

in Disguise

43 600g2g pts

10 years ago

Sep 2, 2015, 12:35:15 PM

Argasandur wrote:
♥♥♥♥ you, ampitude. Get back my money.

Please refrain from insulting us. We will kindly help you so there is no need to far.

As suggested by the other forum members, we ask our players encountering issues with their games to provide the files requested on top of this thread: /#/endless-space/forum/35-tech-support/thread/15378-troubleshooting

Unfortunately, we can't help you with your "unlicensed version" "buyed with torrent client" for obvious reasons. If we are however mistaken, please accept our apologies and make sure your game is actually up to date and provide the files that I mentioned above. Thank you.

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