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Multiplayer Troubleshooting

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12 years ago
Jan 11, 2013, 4:12:44 PM
smiley: warning Crash/Desync reports are to be posted on the Technical Support section. If you would like us to investigate on your issue, please provide us with the logs and game saves of all players, besides your specs (in case the issue could be related to a technical problem). Thank you.





Hey everyone,





Here are some tips to solve known multiplayer issues:



  • De-synchronisation
  • VPN programs
  • Server disconnections
  • Firewall and NAT: Steam ports
  • Steam voice chat







De-synchronisation:



You may observe from time to time synchronisation issues. Please note that our team is working on fixing those issues, step by step. We can however advise you to save and rehost from time to time:



jecjoker wrote:
Score varies between you and who you play with (try making it a point every 5-10 turns to just simply state what rank you are in each tree with a response like 1-2-1-3)






VPN:



davea wrote:
Many players have reported that the Hamachi freeware VPN server interferes with multiplayer. If you are running hamachi, please temporarily try *uninstalling* it. If you are sure that you can disable it and it will not keep running in the background, you can try that. But many players report that uninstalling is the only way to disable it.






Server disconnections:



Lt_Miles wrote:
Related to Steam:

http://store.steampowered.com/stats/




We have fixed some disconnection issues (1.0.38 release notes), however, Endless Space MP still relies on Steam Servers. You can check for downtime here: Steam stats.





Firewall and NAT



Steph'nie wrote:
Try opening a few ports: please check out this link.






Steam voice chat



Tyrant19 wrote:
When hosting a multiplayer game, make sure you are not in a steam chat (or possibly using any other software that could disrupt the steam port) to ensure you sync up without any errors. You can enable the steam chat afterwards without any issues.




***





Keep in mind that we are actively working on fixing the synchronisation issues, amongst other bugs. smiley: stickouttongueower:
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