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Unable to redeem Humankind on Steam

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4 years ago
Nov 30, 2020, 5:23:58 AM

I pre-purchased the game and got an Activation Code. However, when i try to activate it i get an error message : "Sorry, but this product is not available for purchase in this country. Your product key has not been redeemed. " I purchased the product for US and my Steam account is set to US store. Not sure how to proceed with this. 

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4 years ago
Nov 30, 2020, 9:57:14 PM
Most likely this is an issue with the 3rd-party storefront since they don't seem to be purchasing directly from Steam. They should be contact their support team.
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4 years ago
Dec 1, 2020, 9:20:28 AM

At the time of purchase, did you see something like "region restriction" or "region locked" on the gamestore?

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4 years ago
Dec 20, 2020, 6:43:19 AM

There was no restrictions at the time of purchase. I am reaching out to Steam support, but its slow. 

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