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Game just crash

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4 years ago
Apr 22, 2021, 7:42:15 PM

well, the title is self explaining, the game just crashes in start up, no mouse game, no screen, just black screen then back to desktop


i already reinstalled redist, installed, reinstalled, installed in another HD/SSD, started the game with everything else closed et ceteras 

for info, my specs:
- Ryzen 7 2700X
- RX 5700XT

- 2x8GB DDR4 2400mhz RAM 

- game is installed in a 240gb SSD WD green

Updated 4 years ago.
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4 years ago
Apr 22, 2021, 8:28:22 PM

Same here but:


when I start the game from file in Admin mode, I get an error from Steam:

Translation:

"Steam - game blocked

HUMANKIND ist not officially available yet and can not be unlocked at the moment. Inform yourself on Steam website..."


I tried to start from Steam library, from shop page and from file (normal and Admin). Every time the same result.


Funny is that it worked once this afternoon right after release. But now I'm not able to start the game.


System:

- Win10 Pro

- AMD Ryzen 7 5800X

- 16 GB RAM @ 3600 MHz

- GIGABYTE RTX 3080 Gaming OC

Updated 4 years ago.
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4 years ago
Apr 22, 2021, 8:30:35 PM

strange, here i don't get any new message even when opening in admin mode, it just crashes and that's it 

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4 years ago
Apr 22, 2021, 8:59:57 PM

Now I additionally tried to uninstall the game + deleting all files, includinng the humankind folder in documents. But even this didn't help :(

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4 years ago
Apr 24, 2021, 9:57:14 AM

Yeah; i got the same message - i did buy a key that was £4 cheaper than steam/epic price. Perhaps the keys are locked.


Wont boot beyond a black screen and a cursor.



Updated 4 years ago.
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4 years ago
Apr 25, 2021, 4:54:45 PM

I bought from Steam and have the same issues. Have tried all presented workarounds.

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4 years ago
Apr 26, 2021, 10:31:09 AM

@Ayvuir I found a solution (at least for me)


Go to C:\Users\[User]\AppData\Local\Temp


And delete the "AMPLITUDE Studios" folder. After this it worked for me!

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4 years ago
Apr 27, 2021, 12:35:34 PM

Hi Ayvuir!


I have a couple of things you could try to see if they would help:

Delete the humankind folder in Users\[user]\Documents\Humankind\ and the AMPLITUDE studios folder here: Users\[User]\AppData\Local\Temp (AppData folder is usually hidden by default). Launching the game will remake all these folders.

If you are running an anti-virus, try disabling that and launching to see if that lets the game launch.

You can also try clearing the download cache in steam (settings > downloads > clear download cache). Sometimes this helps!
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4 years ago
May 3, 2021, 2:56:53 PM

thks guys, i just reinstalled the Windows 10 and everything come back to normal, played a LOT of this opendev, amazing experience

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