Game crash when entering the startup screen. I follow the instructions that delete game folder in "My Documents", but it won't work. I noticed there was a diagnostics file in game folder, that's the content. Anyone could help? (Sorry about my poor English...)
SDK needs to be initialized with same scopes at EOS Client on Dev Portal. Fix client code and/or Dev Portal to match.
I bought the Digital Deluxe Edition on Dec 12th 2020. I've (as far as I can tell) fully removed all Humankind related files on my computer and reinstalled both the Launcher and the game itself but continue to get the same errors.
The CorrId for the OAuth request from my logs for reference: EOS-OXmMyqouDUKc_zl0kzQOQw-481PBwT52USKGwCCZP_ngA-JF_Oo4GEbUWOW4E2wSQfkw
Updated 3 years ago.
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In order for us to fully investigate this issue we need the following:
- Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs and upload them in your message. These are by default located:
o PC: \Users\[username]\Documents\Humankind\Temporary Files
- Information about the system you are playing on. To get this information:
o PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. o Mac: https://support.apple.com/en-gb/HT203001
Thank you for taking the time to send us this report.
As mentioned above, I pre-ordered the Digital Deluxe Edition (on Dec 18th 2020). Probably in order to play one of the Betas but I never did get around to playing in them.
Updated 3 years ago.
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Update 19Aug21: Reloaded after uninstalling and empting profile folders and still get the same problem Epic has not gotten back to me about this update you said they did
[LogEOS] [Warning] Error response received from backend. ServiceName=[OAuth], OperationName=[TokenGrant], Url=[<Redacted>], HttpStatus=[400], ErrorCode=[errors.com.epicgames.oauth.scope_consent_required], NumericErrorCode=[58005], ErrorMessage=[The user has not consented to required scopes.]
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