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[EPIC GAMES] the games doesn't star

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3 years ago
Aug 18, 2021, 12:40:37 PM

this diagnostic report looks identical to mine with the same problem. ( i have seen different reports with same reported problem)

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3 years ago
Aug 18, 2021, 1:16:52 PM

Have the same problem with starting with black screen and then crashing back to desktop.
For me it looks more like a authentication problem between the Epic Games Launcher and the game itself.
I already deleted the webcache, started as administrator, installed latest graphic driver, etc.
Currently I'm a little frustraded... Epic Game Support couldn't help either.
Hope they find a fix soon.
Diagnostics (2021'08'18 @1148'02''342''').html

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3 years ago
Aug 18, 2021, 3:41:31 PM
Astamarr wrote:

Hey, could you please try again and let me know if it works now ?

Hey Astamarr,


The game does start now ! Yeepee !

Thanks to the team.


Best regards,

Pierre


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3 years ago
Aug 18, 2021, 3:44:27 PM

unfortunately not - i see the intro - the loading screen with the hand on right side - after screen i see  black screen with loading mouse icon. After this game is closing and i am on desktop....  i also played BETA - never had this problem before

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3 years ago
Aug 18, 2021, 4:20:26 PM
Astamarr wrote:

Hey, could you please try again and let me know if it works now ?

Whatever you did, it now works for me. Been trying to play since last night, thanks so much! Time to play an instant classic.

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3 years ago
Aug 18, 2021, 4:33:38 PM

To resume the issue for the unlucky that still can't play : there is something a bit wrong with the epic credential system, and for now there are manual steps to be done on our/their side to allow you to play


They sent us a fix to make it all automatic and shiny, and we are currently integrating it into the game. It should be live within the next days, but you shouldn't have to wait that long because manual batchs of authorisations are still being made.


If you still can't play and can't wait (and yeah, i totally understand, it would drive me crazy too), please send me your latest diagnostic file and/or Epic ID. I'll do what i can to make it move faster.




Updated 3 years ago.
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3 years ago
Aug 20, 2021, 3:43:58 PM

@Astamarr 


still unable to launch the game. my Epic ID is Nielar Olorin. there is no diagnostic file since the game won' even try to launch from the Epic launcher.

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