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[PC / Epic Game Store] Never ending turn (after victory, then war, then peace)

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3 years ago
Aug 18, 2021, 10:53:50 AM

Dear devs,


  • Description:
On turn 304 (after a victory, I kept playing for a bit), after leading a nuclear war, I finally made peace with another faction, and immediately after making peace, the next turn never came.
The "next turn button" kept turning as if some action from the others factions were pending.
But minutes passed, and nothing else happened.
I tried to make a save and then to reload it. It was not possible, and I had been sent back to the main menu of the game with the following error message:

"

The operation was canceled.


  at Amplitude.Mercury.Game.Game+<DoStart>d__4.MoveNext () [0x00157] in <b34c470f8c4845aeb66a48abcd748638>:0 

  at Amplitude.Coroutine.Run () [0x00019] in <a38bac599c844a99a8a4fcca3b37292e>:0 

"
  • Attachments: Last 2 saves

If you try to load the savegame named "Australiens Tour 304 - bug", you will get the error message as above.

  • Steps to Reproduce:
I don't know if it can be reproduced. Unless you load the savegame as I wrote above.

  • Expected Behavior:
Being able to reach next turn (and wage war again, mwahahahahaha !)


Thank you per advance for correcting this bug!

All the best!

Updated 3 years ago.
0Send private message
3 years ago
Aug 18, 2021, 12:35:56 PM

Hello!

In order for us to fully investigate this issue we need the following:


- Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the nerver ending turn issue occurred. These are by default located:

o PC: \Users\[username]\Documents\Humankind\Temporary Files

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files


Thank you for taking the time to send us this report.

0Send private message
3 years ago
Aug 20, 2021, 10:36:00 AM

Dear Tyor,


You may find the needed diagnostics file attached.

Diagnostics (2021'08'18 @0423'46''249''')p5.html


For information, I had the same issue today on another game, at turn 172.


This time, I tried the following:


1 - I didn't try to save, and instead I reloaded the automatic savegame (turn 172).

Result: the turn was already "turning" for nothing. I could only switch between the event notifications.


2 - I reloaded the automatic savegame on the previous turn (171). I played until turn 172.

Result: it bugged again exactly as before.


3 - I exited the game (and the game crashed)

I ran the game again on the automatic savegame of 2 turns before (170).

Result: the event I previously had on turn 172 happened this thime on turn 171 (the era change of the opponent).

Then it was OK, no more issues on the game.


You may find the regarding logs attached too.

Before exiting the game (steps 1 & 2 described above):

Diagnostics (2021'08'20 @0143'11''501''')p2.html


After reloading the game (step 3 above):

Diagnostics (2021'08'20 @0745'20''789''').html


Hope this helps :)


Thanks for your help :)


All the best!

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