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[PC/Steam] District is invisible (does not load) after reloading game.

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3 years ago
Aug 18, 2021, 5:19:09 PM

I have had the same issue (Also on PC-Steam), it occurred right after reloading after the most recent 1.0.1.58 update that occurred at noon EST. No amount of changing video settings appear to alleviate the problem. I had previously reloaded several times before, it was only after this update did this problem begin. All Drivers have been recently updated (Nvidia)  


Player.log   

Diagnostics (2021'08'17 @2022'47''349''').html

All Districts in one City are entirely gone, (Images too big to place in forums, so here is an Imgur link

Edit 1: One solution although terrible is liberating the city, making the graphics reappear however it's not an ideal solution considering the ramifications

Updated 3 years ago.
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3 years ago
Aug 19, 2021, 9:00:22 AM

similar issue here district disappearing after a combat phase, saving/reloading or exiting/rebooting/reloading did not fix, loading a previous save shows the districts again


can't upload screen/save here (page reloaded while I was uploading my 3rd screen on my first attempt, upload of the first screen failed with error message on this one)


so I've posted screen and a save on CFC here:

https://forums.civfanatics.com/threads/pc-steam-graphical-glitch-with-invisible-districts.672532/ 

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3 years ago
Aug 20, 2021, 11:12:55 PM

logged in just to say i experienced this as well after loading from a save. please post if anyone found a fix.

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3 years ago
Aug 21, 2021, 11:04:26 PM

Yep. Having the same issue

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3 years ago
Aug 22, 2021, 12:35:55 AM

Same issue. Updated NVIDIA drivers. Nothing except reverting to earlier save fixed this issue.

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3 years ago
Aug 24, 2021, 3:57:50 AM

Having this same issue, in a multiplayer game.

We found that progressing to the next era partially fixes the issue temporarily, at least. It adds the buildings and district stuff back to the map, though underneath of the buildings is still a blank muddy texture.

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3 years ago
Aug 24, 2021, 5:12:21 AM

Same issue, the cities are grey and tried restarting the game but it's still grey.

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3 years ago
Aug 27, 2021, 12:56:00 AM

Same issue here, reload manual save or multiple previous auto saves and the districts are still missing. I've also noticed that with the "show primary district colour" turned on, even those coloured hex border graphics are missing as well, as you can see in the images attached. So I can't even tell what district they are except by hovering the mouse over each individual hex or guessing by the yield symbols. Kinda makes it frustrating to play, on turn 421 after putting so much time into it, now I just want the game to be over, the excitement is gone for this play through. Especially because there is only 2 x oil on the entire map, oh sorry, wrong thread.


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3 years ago
Aug 27, 2021, 6:52:12 AM

Have the same issue, switching to contemporary era couses this glitch for me. I've tried different going for different civilizations, but in the end it didn't matter.

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3 years ago
Aug 27, 2021, 10:16:40 AM

Hello!


Thank you for all the reports, saves and diagnostic files! We are aware of this issue, and apologize for the inconvenience.

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3 years ago
Aug 28, 2021, 6:45:58 PM

I'm glad you're looking into it.

Same issue here - Contemporary era - about 60% of all city tiles are just gray.  I cannot find a way to make it repair itself.

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3 years ago
Aug 28, 2021, 7:22:11 PM
Saikana wrote:

Hello!


Thank you for all the reports, saves and diagnostic files! We are aware of this issue, and apologize for the inconvenience.

Same issue as well, posted in a different thread because I didn't know this one existed... Thanks for your diligence!

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3 years ago
Aug 28, 2021, 7:27:53 PM

does this also apply to the Main Plaza for capital? Mine's been gone since transforming it into city on way out of neolithic era. Clearly moving all the way up to Contemporary Era did not fix it. 


It's also invisible during the panoramic cutscenes between eras. 


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3 years ago
Aug 28, 2021, 9:50:27 PM

I have a similiar issue.

But only since the update.

Before the update everything worked fine.

After i updated the game i load my savegame and my city looks like this now:


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3 years ago
Aug 30, 2021, 7:27:25 AM

If you have any saves from just before the issue appeared, and just after, they would be very helpful to us!


Your saves are by default located:
PC: \Users\[username]\Documents\Humankind\Save Files


Diagnostics logs are also helpful! These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:
PC: \Users\[username]\Documents\Humankind\Temporary Files

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3 years ago
Aug 30, 2021, 3:55:54 PM
Saikana wrote:

If you have any saves from just before the issue appeared, and just after, they would be very helpful to us!


Your saves are by default located:
PC: \Users\[username]\Documents\Humankind\Save Files


Diagnostics logs are also helpful! These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:
PC: \Users\[username]\Documents\Humankind\Temporary Files

Alright then:


Save previous to the problems:

Soviets Turn 411.ctr

Save after the apparition of the graphical bug:

Soviets Turn 427 b.ctr


It is of note however that I think that the problems started to appear for me even before the update if I'm not misremembering


Also the Diagnostics:


Diagnostics (2021'08'30 @1737'03''859''').html

Diagnostics (2021'08'30 @1741'49''979''').html



Also my map editor seemingly doesn't work. It doesn't allow me to edit the maps I've created

Updated 3 years ago.
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3 years ago
Sep 1, 2021, 6:48:04 PM

I managed to replicate the bug. For me, the problem occurs when I change the calendar in a running game and reload the game. 


I can fix this by setting the calendar as it was at the beginning of the game and loading another savegame (sometimes I have to load different ones until the bug disappears). 

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3 years ago
Sep 2, 2021, 11:27:27 PM
cuteNeko wrote:

I managed to replicate the bug. For me, the problem occurs when I change the calendar in a running game and reload the game. 


I can fix this by setting the calendar as it was at the beginning of the game and loading another savegame (sometimes I have to load different ones until the bug disappears). 

What calendar?

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3 years ago
Sep 3, 2021, 7:37:08 PM
cuteNeko wrote:

I managed to replicate the bug. For me, the problem occurs when I change the calendar in a running game and reload the game. 


I can fix this by setting the calendar as it was at the beginning of the game and loading another savegame (sometimes I have to load different ones until the bug disappears). 

By "calendar", do you mean the date on my PC?

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3 years ago
Sep 3, 2021, 9:00:26 PM

It looks like the game has a big issue with RAM management, districts going to disappear, if the game reachs the RAM capacity of the computer, the game may take 15+ GB RAM, which is exceptional. I could "fix" the issue of disapeparing districts by adding a pagefile by 64GB in addition to my 32GB RAM. The change is retroactive, meaning if you freeup RAM, disappeared districts may reappear during game.

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3 years ago
Sep 4, 2021, 4:53:21 PM

Same issue happened to me as well, immediately after all of my Cothon districts went invisible. It wasn't like district images went missing but rather it looked like some districts are swallowed by pollution mud. The problem was that I had not researched anything that cause pollution yet and there was no pollution indication anywhere in my cities. It has all come back to normal after I closed the game and verified install files through Steam, except now red cross on top of the badge of eliminated Green Aztecs went missing.


This is before my Cothon districts went invisible : Turn 152 - Mughals - Raze Memphis.ctr

This is where Cothon districts went invisible       : Turn 153 - Mughals - Cothon Sprites Missing.ctr


Before Pollution Mud appears                           : Mughals End Turn 154.ctr

After Pollution Mud                                          : Turn 155 - Mughals - Mud Appeared Everywhere.ctr


and all Diagnostics files available:

Diagnostics (2021'09'03 @2111'19''331''').html

Diagnostics (2021'09'03 @1721'43''242''').html

Diagnostics (2021'09'03 @1413'47''470''').html

Diagnostics (2021'09'02 @2126'57''397''').html

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3 years ago
Sep 4, 2021, 7:23:27 PM
Tsenna wrote:

It looks like the game has a big issue with RAM management, districts going to disappear, if the game reachs the RAM capacity of the computer, the game may take 15+ GB RAM, which is exceptional. I could "fix" the issue of disapeparing districts by adding a pagefile by 64GB in addition to my 32GB RAM. The change is retroactive, meaning if you freeup RAM, disappeared districts may reappear during game.

Thanks Tsenna, this worked partially for me, now more stuff is visible -- changed from system managed page file to custom, 20000 - 100000 MB and rebooted.   I've tried changing graphics modes, windows modes, everything, nothing helps except the page file.  So probably not graphics memory, some sort of caching bug.

Updated 3 years ago.
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3 years ago
Sep 4, 2021, 7:43:47 PM

I did find some logs where the save files are documented to be, the logs looks like it's really struggling with memory.  Attached below save files, logs, and diagnostic files.


Started a new game on small map instead of the default of normal, haven't had any problems there and gameplay is pretty similar.  


Maybe this is related, it tries to unload unused assets but has nothing left unused - will attach:


Unloading 24 unused Assets to reduce memory usage. Loaded Objects now: 355428.

Total: 908.771900 ms (FindLiveObjects: 17.400600 ms CreateObjectMapping: 16.286300 ms MarkObjects: 873.027600 ms  DeleteObjects: 2.057100 ms)


Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 355428.

Total: 901.960000 ms (FindLiveObjects: 17.050700 ms CreateObjectMapping: 16.565000 ms MarkObjects: 866.990900 ms  DeleteObjects: 1.352200 ms)


Player.logPlayer-prev.log

auto-save 202.rar

auto-save 211.rar

Player-browser.log

Diagnostics.rar


Updated 3 years ago.
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3 years ago
Sep 8, 2021, 8:09:20 PM

Exact same issue here:

Districts model missing in game in later eras. When first entering the save file after staring the game, a few districts is missing here and there. After reloading the exact same save file, massive missing distrcts is experienced. This makes the game completely unplayable in later eras. Here's an example:

Player.logDxDiag.txtDiagnostics (2021'09'08 @1528'40''061''').html

This is a severe bug that eliminates the joy of playing the game. To be honest what's the point of building stuff when you can't even see them nor know what they are?


My observations:

-> The issue present with ALL my game saves. (aka. not save file specific and can be reproduced in any save file)

-> After restarting the game the first load will results in less missing districts (but some still missing)

-> Reloading saved games after the initial load will cause massive missing (to the point of entirely unplayable)

-> I have 32 GB of memory and the usage never exceeds 40% during gameplay. So running out of memory is not the cause.

-> Players in earlier posts reported they're using Nvidia cards where I'm using AMD. So unlikely a card/ driver issue.


I have observed this bug for quite a while now (since my fist game) and have kept waiting for an update to fix. Sadly the recent 2 updates didn't touch this game-breaking issue at all. Again. I appreciate all the efforts of the dev team and don't get me wrong, I love this game. That's why I created an account just to report this issue.

But, at the end of the day, this needs to be addressed ASAP. Spending the full price on a game I'm not even to finish the late game -- is just not something acceptable.

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3 years ago
Sep 9, 2021, 8:46:32 PM

I'm also experiencing this issue... I'm glad to see the devs have acknowledged it, although I'd love to see it listed in the known bugs thread (since that would have prevented me creating separate posts and bumping small (existing) ones.

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3 years ago
Sep 11, 2021, 7:49:15 PM

I'm also having this issue in my saves now. Hopefully this is addressed soon. I was building something absolutely beautiful with my capital city....RIP.

I'm afraid to start another long game like this now. A small bug but a total fun killer. 

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2 years ago
Jul 5, 2022, 10:09:47 PM

Still have this problem, when will you find an solution for this problem?

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2 years ago
Jul 28, 2022, 7:00:27 AM

this topic is the answer to the question: 'what do we have after a year since release?'

sad, sad, very sad..

and don't forget about your reports, saves and diagnostic files! After a years it'll be help to the new gamers, i hope..

Updated 2 years ago.
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2 years ago
Jul 31, 2022, 10:06:11 PM

They always asking for diagnostic files are funny because they could see the problem them self if they played the game.

Seen people giving diagnostic files but never get any reply.

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2 years ago
Aug 3, 2022, 11:00:39 AM

Upvote this theme guys!

This will help to make edits on this issue as a priority!



Updated 2 years ago.
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2 years ago
Sep 19, 2022, 1:14:02 PM

Hello everyone! I've found a workaround for this bug - you need to enact Communal Rites choice in the Religious Rites civic and start "Procession" action in the city. It forces a tile reload on the troubled city and cures the visual glitch.

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2 years ago
Sep 20, 2022, 5:50:57 AM
neprostoman wrote:

Hello everyone! I've found a workaround for this bug - you need to enact Communal Rites choice in the Religious Rites civic and start "Procession" action in the city. It forces a tile reload on the troubled city and cures the visual glitch.

Not gonna lie, was a bit skeptical but it actually works. It doesn't work 100%, some districts refuse to show up, roads and rails mostly remain unaffected, and it is basically a hail mary that works sometimes, but it doesnt fix the grey textures under the districts, unfortunately. Still, it is good to know it is not entirely hopeless.


Also, another "workaround" for this is playing with less competitors in big maps. The number that seems to work best for me and my 16gb ram, 4gb vram, 20gb pagefile, is 5 competitors. Only by the late game the roads started to get buggy. But not always. 6 competitors it eventually happens, 7 or more it always makes districts invisible. I just increased pagefile according to this thread and will test it tomorrow and report back soon.

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2 years ago
Feb 21, 2023, 8:06:36 PM
neprostoman wrote:

Hello everyone! I've found a workaround for this bug - you need to enact Communal Rites choice in the Religious Rites civic and start "Procession" action in the city. It forces a tile reload on the troubled city and cures the visual glitch.

Thank you, Neprostoman. Procession resolves the issue.

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2 years ago
May 24, 2023, 10:18:58 AM

A bit late but I had the same issue but couldn't use procession due to my religion being Atheism in late game.

However when I went to war with another empire it did manage to fix the graphical glitch and all my affected tiles returned back to normal. Must be due to the fact that the war screen doing something with the tile colors outside of a designated battlefield but it worked this way for me

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