[GAMEPASS] game freeze within 2-6 turns from startup - memory issue?

ArepaRacket

Newcomer

3 years ago

Aug 18, 2021, 2:48:28 PM

I downloaded Humankind using Gamepass, and playing any game results in crash within a few turns from startup. I believe the issue is a memory problem involving possibly DirectX11. Here is the last output from my log on crash:

d3d11: failed to create 2D texture id=1733 width=1024 height=1024 mips=1 dxgifmt=78 [D3D error was 887a0005]

0x00007ffa20d605ec (UnityPlayer)

0x00007ffa20d65433 (UnityPlayer)

0x00007ffa20d4efcd (UnityPlayer)

0x00007ffa217281d9 (UnityPlayer) UnityMain

0x00007ffa20c9ca69 (UnityPlayer)

0x00007ffa20c9d2d5 (UnityPlayer)

0x00007ffa20f0b11e (UnityPlayer) UnityMain

0x00007ffa20f93536 (UnityPlayer) UnityMain

0x00007ffa20f93a67 (UnityPlayer) UnityMain

0x00007ffa20f94f80 (UnityPlayer) UnityMain

0x00007ffa210887d8 (UnityPlayer) UnityMain

0x00007ffaaa6e7034 (KERNEL32) BaseThreadInitThunk

0x00007ffaab762651 (ntdll) RtlUserThreadStart

d3d11: failed to create staging 2D texture w=128 h=2 d3dfmt=10 [887a0005]

I am using a Microsoft Surface 4 Laptop, integrated Iris Xe graphics. I can *sometimes* get more turns by playing the game on the lowest graphics settings, limiting framerate to 60, simplified army, and playing the game in a window instead of fullscreen. I understand that I do not have a powerful gaming laptop but I am wondering if there is any way to play the game at all.

Updated 3 years ago.

TheHocus

Newcomer

TheHocus

Newcomer

3 years ago

Aug 18, 2021, 2:50:14 PM

What fixed it for me was a dev suggestion of adding -force-vulkan to shortcut.

ArepaRacket

Newcomer

ArepaRacket

Newcomer

3 years ago

Aug 18, 2021, 2:51:19 PM

TheHocus wrote:
What fixed it for me was a dev suggestion of adding -force-vulkan to shortcut.

Not using steam - how to add this to shortcut?

TheHocus

Newcomer

TheHocus

Newcomer

3 years ago

Aug 18, 2021, 2:55:18 PM

Right click on shortcut on desktop (or create one), inside Target you should see path to game executable, mine already had -single-instance, click at end, press spacebar then type in -force-vulkan then hit OK.

ArepaRacket

Newcomer

ArepaRacket

Newcomer

3 years ago

Aug 18, 2021, 4:09:12 PM

TheHocus wrote:
Right click on shortcut on desktop (or create one), inside Target you should see path to game executable, mine already had -single-instance, click at end, press spacebar then type in -force-vulkan then hit OK.

When I add it inside or outside the " mark it just says that the path is no longer valid, does it go in the Comment box instead? TheHocus, I can't thank you enough for how helpful you have been.

fleezi_

Newcomer

fleezi_

Newcomer

3 years ago

Aug 19, 2021, 5:17:09 AM

TheHocus wrote:
Right click on shortcut on desktop (or create one), inside Target you should see path to game executable, mine already had -single-instance, click at end, press spacebar then type in -force-vulkan then hit OK.

I don't see the path to the exe, do you know where Game Pass saves the exe to?

Edit: I found it saved in C:\Program Files\WindowsApps. WindowsApp is a hidden folder and the permissions are a nightmare, even after getting in I can't do anything with the exe like run it or create a functioning shortcut.

Updated 3 years ago.

ArepaRacket

Newcomer

ArepaRacket

Newcomer

3 years ago

Aug 19, 2021, 10:32:58 AM

fleezi_ wrote:
TheHocus wrote:
Right click on shortcut on desktop (or create one), inside Target you should see path to game executable, mine already had -single-instance, click at end, press spacebar then type in -force-vulkan then hit OK.
I don't see the path to the exe, do you know where Game Pass saves the exe to?

Edit: I found it saved in C:\Program Files\WindowsApps. WindowsApp is a hidden folder and the permissions are a nightmare, even after getting in I can't do anything with the exe like run it or create a functioning shortcut.

Yep. Impossible. Even creating a shortcut from the hidden WindowsApp folder does not work - the shortcut on the desktop will run as a local user and you need admin privileges. Insane. I even modified my permissions to give access to my Microsoft account to the WindowsApp folder just to get to the original exe but can't get a workaround to the shortcut issue. The solution is to...buy the game on Steam and comment in -force-vulkan in launch options. A huge bummer!