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[PC/Steam] Game crashed, all progress wiped, back to tutorial and avatar reset on re-open?

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3 years ago
Aug 18, 2021, 3:18:40 PM

Description: As the title says. I was 4 hours into a game, and I was having a lot of fun, and then it crashed. Not much to go off of as to why.

Reopened the main menu, and the game was now in fullscreen mode rather than windowed, and music was playing - my settings had disappeared. I then noticed my avatar had disappeared, and when I click 'play' to load a save, all my progress was lost.

I'm guessing it's not recoverable, but my question is, are Amplitude aware that this can happen? I don't really want to play if there's a chance that the progress of not only that game but my entire account gets wiped whenever I hit the end turn button?


Attachments: I've got 2 diagnostic files. After the crash, I booted up the game, noticed the issue, and then restarted the game again just to make sure the issue wasn't temporary. I hope that helps you understand them better?

Diagnostics (2021'08'18 @1500'27''607''').html

Diagnostics (2021'08'18 @1505'38''632''').html


Steps to reproduce: I just played the game, I was in the medievil era.


Expected behaviour: Not this

Updated 3 years ago.
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3 years ago
Aug 18, 2021, 3:26:32 PM

Interestingly, on here my avatar is saved, but when I load the game it's a different (default) avatar. Not quite sure if this helps.

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3 years ago
Aug 18, 2021, 3:33:07 PM

It seems that this crash happened at roughly the same time as 1.0.1.58 was pushed out? Not sure if that has anything to do with it, perhaps my computer was autosaving at the same time that servers were fixed and maybe it crashed my game and took everything with it? :( 

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