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PC - Missing humankind.exe and game crashes

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3 years ago
Aug 18, 2021, 7:33:14 PM

PC/Steam - missing humankind.exe, and unable to run game


I have installed the game 4 times now, both with and without my antivirus on, and each time it is missing the humankind.exe file. When I press play, it then downloads the file - but crashes before the first loading screen is completed. 


Steps to reproduce - press play. Error message. Game file downloads. Crashes in less than 60 seconds. 


Expected behaviour - the game should work, like any game that I paid £50 for ? 

Updated 3 years ago.
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3 years ago
Aug 18, 2021, 7:40:21 PM

If you clicked on the closed beta / opendev version of the game; it doesn't have a humankind.exe anymore after its latest update. I guess, because it's no longer avaliable. When I purchased the game, I got a second Humankind entry in my game library which wasn't the closed beta. That one does start for me, however it crashes after showing the first loading screen. So, yes, something fishy is going on. I'm currently updating my drivers, see if that makes a difference. AMD Radeon 580 8GB, AMD Ryzen 1700+, 16 GB RAM, Samsung 850 EVO SSD.

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3 years ago
Aug 18, 2021, 7:53:07 PM

Ah, for me what did it was removing the OpenDev savefiles in the folder: C:\Users\(username)\OneDrive\Documents\Humankind\Save Files . Now I at least get to the New Game screen. So it's time to start a game :D

Updated 3 years ago.
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3 years ago
Aug 18, 2021, 8:31:30 PM

I never had access to the beta. It’s like my entire game is broken. Or that steam somehow thinks my PC is a Mac and won’t let me play it. Been trying now all day and I’ve never managed more than 20 seconds at a time? Might just call it quits and get a refund 

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3 years ago
Aug 18, 2021, 9:29:26 PM

Hi!

Seems to be a Steam issue of some kind. Did you have restarted your computed/Steam client?
Please could you check that you are launching "Humankind" on the Steam default branch, and not "Humankind Closed Beta"?

Updated 3 years ago.
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3 years ago
Aug 19, 2021, 11:36:40 AM

Hi, I am definitely picking the Humankind option - I don’t have any other versions. I have uninstalled epic and the issue still persists. 

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3 years ago
Aug 19, 2021, 7:21:40 PM

Please could you verify the integrity of your Steam files ("properties" -> "local files" -> "verify integrity of game files")?

Could you provide us with the following files?

  • Diagnostic files: Located by default: 
    • PC:\Users\[username]\Documents\Humankind\Temporary Files\
  • Player.Log: Located in \Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind



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3 years ago
Aug 19, 2021, 8:21:37 PM

hi, I validated game files - it said 2 files were missing. it downloaded them, but the same issue still occurred. I have checked those folders but they are completely empty? I have started the game a few times, and there is still nothing in there.


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3 years ago
Aug 19, 2021, 8:28:34 PM

Please could you screenshot the content of steamapps\common\Humankind?

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3 years ago
Aug 19, 2021, 8:46:51 PM

I feel really stupid now.. I had the game installed on my D drive, so I moved it to my C drive just to see if that made any difference, and the game is working fine now.. 

Don't see why that would have been an issue though as most of my Steam games are installed on the D drive

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